Implementation Specialist

• Gather, analyze, and document business requirements for insurance product implementations, enhancements, and system changes.
• Partner with Product Managers, Actuaries, Compliance, and Engineering to translate product specifications, underwriting rules, and regulatory requirements into clear business and system requirements.
• Configure and support the implementation of insurance products, including coverages, rating structures, forms, and underwriting rules within internal systems.
• Review product configuration, rating algorithms, and rate tables to help ensure accuracy, completeness, and alignment with approved filings.
• Research and analyze policy forms, endorsements, and regulatory filings to support compliant product implementation.
• Develop, execute, and document test cases and test scenarios for system, integration, and user acceptance testing.
• Validate rating calculations, coverage rules, policy forms, and system functionality; identify defects, document findings, and partner with technical teams through resolution and retesting.
• Maintain accurate implementation documentation and support knowledge sharing for new product launches and system enhancements.
• Collaborate effectively with cross-functional partners to support timely and accurate delivery of product initiatives.
• Continuously build knowledge of Branch products, insurance concepts, system functionality, and regulatory requirements to increase individual effectiveness and contribution over time.

Senior Implementation Specialist

Customer Success Manager

• Serve as the primary contact for sales partners and their high-volume clients.
• Ensure the success of e-commerce programs and long-term business relationships.
• Build and maintain strong relationships with clients and sales partners.
• Lead and manage e-commerce program activities to meet and exceed performance goals.
• Support sales efforts with pricing, product presentations, vendor negotiations, and proposals.
• Collaborate cross-functionally to support marketing, billing, and logistics.

Senior Client Engagement Specialist

Customer Advocate

• Professionally manage a high volume of phone calls and email correspondence with clients and their families providing status updates and answering questions
• Utilize internal systems to retrieve relevant information and provide accurate status updates
• Adeptly multitask to ensure efficient handling of client queries while maintaining a high level of professionalism
• Draft basic forms
• Draft written correspondence to clients and VA
• Update CCK's case management program files with all client conversations, pertinent correspondence, and information
• Attend training sessions as directed by the supervisor
• Assist with the training of new Client Advocate/Paralegals as needed

Client Advocate – Paralegal

• Interacting with our customers as a Customer Reliability Engineer (CRE)
• Adapting the best practices of Site Reliability Engineering (SRE) and applying them to our customers
• Bringing this practice to the Isovalent software suite of products running on-premises and in major cloud providers on Kubernetes
• Scheduled to work during business hours, 8:00 am to 5:00 pm, in the Pacific Time Zone
• Gaining a deep understanding of our customers, their architecture and various configurations
• Working with various stakeholders, internally and externally to provide world-class support and issue resolution to various incidents
• Enhancing our organization’s view into the health of our various customers

Customer Reliability Engineer

Customer Retention Specialist

• Act as an expert clinical resource for complex diabetes management scenarios requiring advanced judgment and intervention.
• Deliver advanced, personalized clinical education and training via phone and virtual platforms.
• Manage clinical retention quotas assigned for a defined geographic region.
• Execute established retention strategies while tailoring engagement approaches to individual patient and regional needs.
• Assess and address multidimensional barriers to therapy continuation (clinical, behavioral, psychosocial, logistical, or access-related).

Senior Clinical Retention Specialist – North (MA, NY, PA, NJ, ME, CT, RI, NH, VT)

• Own and optimize Grove's lifecycle and trigger ecosystem — including complex Braze canvases, targeting and exclusion logic, Liquid personalization, and technical integrations with Shopify and Recharge
• Design, execute, and operationalize A/B and multivariate tests across channels, maintaining an ongoing testing pipeline that compounds learnings over time
• Build, QA, and deploy campaigns and canvases directly in Braze across email, push, SMS, and in-app channels
• Analyze campaign and trigger performance on a weekly and monthly basis, translating data into actionable insights
• Bring a strategic lens to lifecycle program decisions — contributing a point of view on what to prioritize, what to test next, and where the biggest opportunities are
• Collaborate cross-functionally — including playing a key role in integrating CRM with new personalization and loyalty infrastructure

Marketing Manager, CRM

• Lead the timely and successful onboarding execution according to customer needs
• Manage day-to-day communication and collaboration with customers and internal teams
• Partner with Customers to understand their business issues
• Perform Broker and Diversion plan implementations to fit customer needs
• Manage and update internal workflows to track customer activities

• Provide FCRM research, evaluation, operational, reporting and/or analytical support to business (FCRM) partners
• Co-ordinate requests to and from, business (FCRM) partners
• Assist in the preparation of summaries, communications, reports and presentations for management, regulators, and other internal and external stakeholders
• Recommend responses to enterprise FCRM Program questions and escalate any sensitive issues according to departmental procedures
• Analyze data and draw conclusions to meet program health reporting requirements
• Proactively identify matters requiring additional review and escalation

FCRM High Risk Reviews Analyst

• Consult on setup and configuration of IDEXX software solutions.
• Coach/Train as practice completes online learning.
• Act as point of elevation for all product related questions throughout customer onboarding.
• Considered subject matter experts for the assigned product(s).
• Analyzes, develops and implements process changes to provide improvement in workflow, operational procedures and other related business areas.
• Training the customer on how to configure and develop their solution, while reinforcing best practice recommendations.
• Coordinate with the wider customer team to ensure that issues are raised and owned appropriately.
• Perform all internal handovers to allow customer to have a seamless experience.
• Coach customers on the use of best practice clinical workflows and guide them through the unique setup of their software.
• Participates in internal projects to implement new initiatives; identifies project opportunities; generates ideas and solutions.
• May lead work activities of other team members, coordinating daily activities and providing training, coaching and guidance.

Customer Success jobs in Maine

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Senior Implementation Specialist

Senior Client Engagement Specialist

Client Advocate – Paralegal

Customer Reliability Engineer

Senior Clinical Retention Specialist – North (MA, NY, PA, NJ, ME, CT, RI, NH, VT)

Marketing Manager, CRM

Implementation Specialist

FCRM High Risk Reviews Analyst

Implementation Specialist