Counselor

• Offer digital on counselling and emotional wellbeing support to adults.
• Providing text-based online counselling or psychotherapy, support and advice to adults within the iRespond clinical and operational model
• Assessing and management of the risks and needs of each service user you interact with.
• Appropriately signposting and completion of referrals as required
• Management of your own caseload.
• Providing short and mid-term therapeutic structured support and interventions to help with physical, emotional and mental health issues and distress.
• Providing digital therapeutic structured support and interventions for those with complex mental health difficulties.
• Work within the professional ethical frameworks laid out by the BACP or equivalent
• Performing all duties in line with relevant compliance, legal requirements and internal policies with particular reference to adult safeguarding and protection, and data protection legislation.
• Maintain accurate case notes and records using Kooth approved systems and processes.
• Liaise with other professionals/services either internally or externally around safeguarding issues and concerns.
• Performing all duties in line with relevant compliance, legal requirements and internal policies with particular reference to young people and adult safeguarding and protection, and data protection legislation.
• Maintain accurate information about shift duties and activity via the scheduling and rota system.
• Attend and effectively contribute to clinical supervision and other clinical support
• Commit to our mandatory in-house training and continuing professional development opportunities
• Attend and effectively contribute to team meetings and other key organisational meetings.
• Attend and effectively contribute to management supervision to review clinical work and overall performance against agreed work schedules (KPIs)

Online Adult Counsellor

• Provide time-limited counseling to students
• Develop innovative and responsive services
• Establish drop-in service offered remotely and in person
• Attend events to boost counseling service profile
• Provide guidance and consultation to other staff

Counsellor

• You conduct online consultations via video, chat, or messaging — relaxed and without the usual organizational stress.
• You can work from anywhere thanks to our secure platform and fully focus on what you do best.
• Your weekly schedule is yours — ideal for easily balancing work and personal time.
• Tell us which topics, target groups, and formats you prefer — we’ll make sure you receive suitable clients.

Psychologist, Psychological Counselor for Online Psychological Counseling

• Carrying out screening assessments over the phone with individuals wishing to engage with EAP services, focusing on strengths as well as difficulties.
• To conduct risk assessments and implement risk management plans as appropriate, with the support of our Psychological Triage team and provide appropriate safety and action planning where necessary
• Assess client’s needs and provide immediate telephone crisis counselling/interventions to employees and family members of customer organisations
• Identify the presenting problem and determine appropriate service response level as per case response level standards
• Meet key objectives around call volume and quality.
• First point of contact to our clients via phone, sms, live chat and WhatsApp
• To operate within all policies, procedures and guidelines of the EAP service.
• To participate in team meetings and attend other meetings as deemed necessary.

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Online Adult Counsellor

Counsellor

Psychologist, Psychological Counselor for Online Psychological Counseling

Client Care Counsellor – Advice Line