Counselor

• Participate in suicide and crisis intervention training
• De-escalate individuals in crisis by using best practices in the field of suicidology, as well as empathy and good contact techniques
• Connect individuals in crisis to appropriate resources
• Maintain appropriate levels of boundaries and confidentiality/privacy with individuals in crisis

Student-Crisis Counselor

• Conduct phone interviews with prospective students
• Engage with students by phone, email, and other communication channels
• Present information about SNHU, program offerings, structure, accreditation, and cost
• Achieve the expected goals including Daily activity, Schedule Adherence, Call Outline Adherence
• Assist prospective students through the admission process
• Partner with departments outside of Admission

Admission Counselor

• Inbound and Outbound phone coverage
• Work with students and contacts according to SNHU's culture and brand behaviors to support the mission of the university
• Apply financial aid, billing and registrar policies to all student interactions
• Help students develop a financial strategy for their education and achieve their goal of graduation
• Provide excellent customer service to our online students over the phone (80%), by email (15%), and > 5% in person.
• Document student interactions in customer relationship manager
• Participate in daily outbound calling campaigns as assigned
• Partner with departments outside of Financial Aid including Admissions and Advising to ensure the delivery of a high level of service to every student
• Meet expectations for Monthly Metrics and call reviews

Finance Counselor I

• The Financial Counselor II provides financial guidance and support to patients by reviewing insurance coverage, estimating patient financial responsibility, and assisting with payment arrangements and financial aid applications
• Review EMR and visit in-house patients to collect estimated patient portion amounts
• Obtain and verify patient insurance information and update medical records accordingly
• Provide financial counseling to patients - explaining insurance benefits, payment options, and financial responsibilities
• Assist patients with payment arrangements, charity applications, and Medicaid/state aid applications
• Monitor and maintain patient financial status to ensure accounts are within acceptable limits
• Post Emergency Room and Patient Access deposits into the system
• Enter insurance information into EMR and update system notes
• Provide estimates to patients and physicians as requested
• Coordinate with case management and insurance verification departments for concurrent certification
• Receive and receipt payments in accordance with internal cash control procedures
• Assist patients with obtaining financial resources for prescriptions through pharmaceutical grants and aid programs
• Act as a patient advocate when communicating with insurance carriers or financial institutions
• Review outstanding insurance claims and coordinate follow-up with billing staff
• Prepare medical necessity letters and process related documentation
• Maintain insurance files and stay updated on changes
• Diffuse minor issues and escalate major concerns to senior leadership
• Maintain professional image and deliver excellent customer service
• Attend mandatory training and demonstrate knowledge of safety and compliance protocols
• Handle complex insurance verifications and pre-authorizations
• Maintain effectiveness of patient flow and ensure compliance with safety and regulatory standards
• Educate staff on procedural changes and updates
• Relieve staff during absences and ensure coverage
• Assume charge responsibility in the absence of management
• Precept new employees and act as a mentor to others
• Ensure compliance with departmental policies and procedures
• Support management with special projects and reporting as needed

Financial Counselor II

• Responsible for the verification and collection of patient demographic and insurance information
• Performs verification of insurance benefits and documents current coverage
• Provides financial education and counseling to the patient
• Acts as an expert resource for clinical areas regarding registration and financial counseling questions

Admissions Counselor

• Deliver high quality behavioral healthcare.
• Provide patient care in a compassionate and professional manner.
• Collaborate with other healthcare professionals to ensure comprehensive care.

Counselor jobs in Oklahoma

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Student-Crisis Counselor

Admission Counselor

Finance Counselor I

Financial Counselor II

Admissions Counselor

Licensed Professional Counselor, LCSW, LPC, LMFT