Counselor

• Participate in suicide and crisis intervention training
• De-escalate individuals in crisis by using best practices in the field of suicidology, as well as empathy and good contact techniques
• Connect individuals in crisis to appropriate resources
• Maintain appropriate levels of boundaries and confidentiality/privacy with individuals in crisis

Student-Crisis Counselor

• Conduct phone interviews with prospective students
• Engage with students by phone, email, and other communication channels
• Present information about SNHU, program offerings, structure, accreditation, and cost
• Achieve the expected goals including Daily activity, Schedule Adherence, Call Outline Adherence
• Assist prospective students through the admission process
• Partner with departments outside of Admission

Admission Counselor

• Inbound and Outbound phone coverage
• Work with students and contacts according to SNHU's culture and brand behaviors to support the mission of the university
• Apply financial aid, billing and registrar policies to all student interactions
• Help students develop a financial strategy for their education and achieve their goal of graduation
• Provide excellent customer service to our online students over the phone (80%), by email (15%), and > 5% in person.
• Document student interactions in customer relationship manager
• Participate in daily outbound calling campaigns as assigned
• Partner with departments outside of Financial Aid including Admissions and Advising to ensure the delivery of a high level of service to every student
• Meet expectations for Monthly Metrics and call reviews

Finance Counselor I

• In a digital integrated healthcare environment, collaborating with a multidisciplinary team of care providers (including MDs, Dietitians) to provide a comprehensive and coordinated approach to member care
• Utilize evidenced-based clinical interventions (including but not limited to Cognitive Behavioral Therapy, relaxation strategies (diaphragmatic breathing, progressive muscle relaxation), Motivational Interviewing, Acceptance and Commitment Therapy, psychoeducation (brain-gut connection, coping with chronic illness) and gut directed hypnotherapy.
• Complete biopsychosocial assessments to design and implement relevant and concrete goals that support clients in achieving meaningful outcomes related to their GI condition(s).
• Initiate and maintain health records and encounters in electronic health record and comply with guidelines outlined within company clinical protocols and other related manuals.
• Participate in professional training activities to maintain licensure and advance knowledge base
• Participate in clinical coordination meetings with other care team members
• Contribute to company wide development of psychological best practices and feedback to share your professional experience with other team members and further improve member experiences

Licensed Professional Counselor, California License

• Provide subject matter expertise about genetic testing for clients
• Review incoming prenatal and postnatal specimens for the cytogenetics laboratory to ensure that appropriate testing has been ordered and that essential information about the patient has been provided
• Coordinate prenatal molecular and/or non-molecular testing for clients including specimen management, send-out and reporting of results
• Communicate abnormal test results to health care professionals and provide recommendations for appropriate follow-up
• Provide active guidance to clients, lab support staff and sales team through ongoing informal education, case conference presentations, and client in-services
• Collaborate on publications and other projects as opportunities arise

Counselor jobs in New Mexico

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Student-Crisis Counselor

Admission Counselor

Finance Counselor I

Licensed Professional Counselor, California License

Genetic Counselor – Lab Based