Counselor

• educate patients on financial obligations
• review verification of benefits and estimated patient responsibilities
• process and review financial aid applications
• set up Payment Plans as needed
• bill lodging charges and manage cost balance
• help plan transitions between levels of care
• prepare financial paperwork for admissions
• communicate with claims department for billing issues

Patient Financial Counselor I

• Perform active rescues when texter safety has been identified as imminent risk.
• Monitor volunteer Crisis Counselor conversations for training adherence and quality support.
• Work with volunteer Crisis Counselors in providing coping skills and exercise safety protocols in high-risk situations.
• Assist volunteer Crisis Counselors to identify texter needs and develop a support and plan for safety.
• Ensure volunteer Crisis Counselors adherence to code of conduct and escalate if required.
• Provide real-time feedback on conversation quality.
• Participate in trainings and internal working groups to increase quality service delivery.

Crisis Counselor Supervisor

• Provide the highest quality of consultation to ecclesiastical leaders.
• Direct counseling services and community resource development.
• Referral and support to other staff.
• Conduct group therapy and facilitate programs such as Addiction Recovery.
• Work with Bishops, Stake Presidents, and Mission Presidents.

Counselor 3

• Provide high quality counseling services to assigned students while supporting program implementation
• Planning and implementing therapy in a virtual environment
• Be an expert on assigned school and state specific policies and procedures for implementing LiveCounseling
• Maintain a positive working relationship between the LiveServices team and the schools and programs we serve
• Review and analyze a variety of reports to maintain compliance
• Maintain a high level of communication with the leadership team and school staff
• Timely and thorough documentation of therapeutic interventions and progress reports
• Regular touch base meetings with supervisor
• Conduct screenings and formal and informal evaluation of all students’ supportive needs using documented best practices
• Communicate regularly with parents/learning coaches of students with counseling needs as well as school special education staff to ensure that their IEP goals are being met and that their needs are addressed in a timely and appropriate fashion
• Consult with teachers and coordinate the implementation of specially designed instruction as defined in the IEP regarding students with supportive needs and potential learning issues
• Assist, as needed, with the organization and proper implementation of all paperwork, documentation and procedures for the IEP process for select students
• Maintain accurate and up-to-date data in the company’s Education Management System and special education software, including updating secondary IEP systems as directed
• Adhere to all laws and company policies regarding data protection and security
• Obtain and maintain all required licenses and clearances as assigned
• Complete all required professional development, training, and courses required for CEUs to maintain credentials and meet company compliance standards
• Complete additional duties as assigned

PT Counseling – Counseling Services

• Provide virtual services to K-12 students enrolled in Connections Academy virtual schools
• Connect with students using webcams and web conferencing software
• Provide counseling sessions, evaluations, and social work support for students
• Offer individual and group counseling to students dealing with emotional, behavioral, or social issues
• Evaluate students' needs and develop personalized intervention plans
• Respond to and manage crises, such as bullying or family problems
• Work with families to address issues affecting the student’s school experience and connect them with community resources
• Collaborate with teachers, administrators, and other professionals to develop and implement strategies for student success
• Advocate for students’ needs within the school and community
• Provide workshops and training for students, staff, and families on relevant topics
• Maintain accurate records of interactions, progress, and interventions

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Patient Financial Counselor I

Crisis Counselor Supervisor

Counselor 3

PT Counseling – Counseling Services

Counseling Services