Counselor

• Participate in suicide and crisis intervention training
• De-escalate individuals in crisis by using best practices in the field of suicidology, as well as empathy and good contact techniques
• Connect individuals in crisis to appropriate resources
• Maintain appropriate levels of boundaries and confidentiality/privacy with individuals in crisis

Student-Crisis Counselor

• From your home office or our office in Athens, the Manager of Counseling Services will work in conjunction with the school's leadership team to help students, ensuring that each child successfully completes his/her instructional program.
• Provide directions to staff and assist students and parents in understanding and meeting graduation requirements, course selection and scheduling, post-secondary school planning, and crisis intervention.
• Support the teachers in exhibiting and maintaining a high level of professionalism, instructional support and customer service.
• Ensure the academic success of individual students by utilizing all levels of academic support available and maintaining a high level of communication with parents.
• Assist teaching staff with implementing any program changes and/or new software application introductions as appropriate to support student success.
• Exhibit high-quality communication with all staff, students, and families.
• Provide specified assistance to families in need of additional support to prevent unnecessary withdrawals and encourage high participation levels.
• Participate in student recruitment efforts including in-state trips, presentations, Q&A sessions and responding to the press.

Manager of Counseling Services

• Conduct phone interviews with prospective students
• Engage with students by phone, email, and other communication channels
• Present information about SNHU, program offerings, structure, accreditation, and cost
• Achieve the expected goals including Daily activity, Schedule Adherence, Call Outline Adherence
• Assist prospective students through the admission process
• Partner with departments outside of Admission

Admission Counselor

• Inbound and Outbound phone coverage
• Work with students and contacts according to SNHU's culture and brand behaviors to support the mission of the university
• Apply financial aid, billing and registrar policies to all student interactions
• Help students develop a financial strategy for their education and achieve their goal of graduation
• Provide excellent customer service to our online students over the phone (80%), by email (15%), and > 5% in person.
• Document student interactions in customer relationship manager
• Participate in daily outbound calling campaigns as assigned
• Partner with departments outside of Financial Aid including Admissions and Advising to ensure the delivery of a high level of service to every student
• Meet expectations for Monthly Metrics and call reviews

Finance Counselor I

• Responsible for the verification and collection of patient demographic and insurance information
• Performs verification of insurance benefits and documents current coverage
• Provides financial education and counseling to the patient
• Acts as an expert resource for clinical areas regarding registration and financial counseling questions

Admissions Counselor

• Plan for postsecondary options
• Apply academic achievement strategies
• Manage emotions and apply interpersonal skill
• Meets quarterly with all students on caseload to review graduation plan and post-secondary options
• Delivers classroom instruction based on student success standards
• Works collaboratively with teaching staff to develop a four (4) year graduation plan
• Analyzes student data and develops data-driven programs for intervention action plans
• Provides short-term counseling to students and referrals for long-term support
• Supports standardized testing program; parent education; and staff development

Elementary School Counselor

• Provide coverage in short-term, surge and on demand situations resulting from the Military needs.
• Provide personal financial counseling services to military service members and their families at military installations.
• Coordinate, publicize and provide a wide variety of Personal Financial Management classes/workshops.
• Utilize virtual counseling or other electronic modes of communication.
• Communicate with leadership and participate in regular individual and group supervision.
• Manage duty to warn situations according to Department of Defense (DoD) protocol.

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