Content Marketing Manager

• Develop high-quality digital training content, including video tutorials, product demos, installation guides, and certification modules.
• Serve as the on-camera subject matter expert for Control iD and electronic access control solutions, translating complex technical concepts into clear, engaging instruction.
• Design structured training programs for integrators, dealers, and internal sales/technical teams across North America.
• Collaborate with product management, marketing, and engineering to ensure content accuracy and alignment with product strategy.
• Create and maintain training documentation, scripts, storyboards, and supporting materials for e-learning platforms.
• Deliver live and virtual training sessions, webinars, and workshops as needed.
• Support product launches with targeted training content that accelerates adoption and reduces support burden.
• Continuously evaluate and improve training effectiveness using feedback, analytics, and field insights.

Technical Product Trainer – Digital Content

• Lead the product vision and roadmap for the Content Assembly Agent
• Act as a marketing content subject-matter expert, guiding product decisions and prioritization
• Define and prioritize the agent backlog, translating marketing strategy into actionable items
• Collaborate with engineering, AI/ML, analytics, and design teams to deliver capabilities
• Ensure enterprise-grade reliability, observability, and quality through SLAs and testing
• Embed Responsible AI and governance controls
• Drive continuous discovery and feedback loops with campaign managers and marketing operations teams

Senior Lead Digital Product Manager – Content Assembly Agent

• Ensure all digital content complies with ADA accessibility standards
• Focus on accessibility remediation, validation, and compliance across websites and digital documents
• Interpret and apply ADA and accessibility compliance standards
• Perform remediation and validation of digital content for accessibility
• Convert and edit: Website and CMS content, Microsoft Word, Excel, and PDF documents
• Ensure all public-facing content meets WCAG accessibility guidelines
• Collaborate with stakeholders to implement accessibility improvements
• Support ongoing compliance for digital public services

Digital Content Accessibility Specialist – Developer

• Develop and execute global social media Platform Strategy.
• Define, measure and execute evolving social media governance and content strategy for global platforms (e.g., Sprinklr), including how we use each to fully leverage our digital communications channels.
• Lead cross-functional social media steering committee.
• Lead creation and governance of social media policy and guidelines.
• Responsible for global social media playbook (creation, rollout and governance).
• Lead social media content strategy in partnership with regional communication teams.
• Build and execute coordinated targeted campaigns to engage both internal and external online communities.
• Capture digital feedback (quantitative and qualitative).
• Develop analytics reports to advise and inform future content creation and messaging.
• Apply social media tools and applications to increase user engagement within the internal social network.
• Maintain relationships with social media leads across the North America, Europe, Caribbean and Latin America, and Asia Pacific + Japan regions to ensure alignment.
• Oversee licenses and training key stakeholders on social media platforms and best practices, helping them understand how to leverage the platforms to reach target audiences and strengthen the TD SYNNEX brand.
• Support content planning and coordination across owned media channels by partnering with stakeholders who contribute to corporate editorial content (e.g., newsroom stories and newsletters) and ensuring amplification through appropriate social media channels.
• Provide project oversight for the company’s annual thought leadership report and related flagship content initiatives, translating insights into multi-format storytelling.
• Support major brand storytelling initiatives through project coordination, including maintaining calendars, coordinating inputs, and ensuring content assets are prepared for publication and amplification across channels.
• Oversee licenses and training key stakeholders on social media platforms and best practices, helping them understand how to leverage the platforms to reach target audiences and strengthen the TD SYNNEX brand.

See all jobs on JobTailor

Technical Product Trainer – Digital Content

Senior Lead Digital Product Manager – Content Assembly Agent

Digital Content Accessibility Specialist – Developer

Senior Manager, Content Marketing