Claims Representative, Outside Property Contents

Travelers

Handling property claims for insureds and agents in Centennial, CO or Phoenix, AZ. Investigating, evaluating, and negotiating claims of moderate to high severity with customer service focus.

Posted 6/24/2026full-timeRemote • Arizona, Colorado • 🇺🇸 United StatesJuniorMid-Level💰 $63,800 - $105,400 per yearWebsite

About the role

Key responsibilities & impact

This position services Insureds/Agents in and around Centennial, CO or Phoenix, AZ.
Handles 1st party property content claims with moderate to high severity, i.e. Major Case Unit losses.
Occasionally handles 1st party property claims of moderate complexity as assigned.
Completes field inspection of losses including accurate scope of contents damages, photographs, written estimates and/or computer assisted estimates.
Investigates and evaluates all relevant facts to determine coverage, damages and liability of first party property damage claims.
Secures recorded or written statements as necessary and works with proper business partners to maximize company resources for specialized investigation and evaluation.
Works with and effectively manages contents vendors involved with the claim i.e. textile, electronic and contents’ restoration vendors.
Negotiates with vendors or insured’s representatives.
Establishes timely and accurate claim and expense reserves.
Writes denial letters, Reservation of Rights and other complex correspondence.
Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools.
Provides excellent customer service to meet the needs of the insured, agent, and all other internal and external customers/business partners.
May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.

Requirements

What you’ll need

Bachelor's Degree.
Two or more years of previous outside property claim handling experience.
Interpersonal and customer service skills- Advanced.
Organizational and time management skills - Advanced.
Ability to work independently – Advanced.
Judgment, analytical thinking and decision making skills - Intermediate.
Negotiation skills- Intermediate.
Written, verbal and interpersonal communication skills including the ability to convey and receive information effectively - Intermediate.
Investigative skills – Intermediate.
Ability to analyze and determine coverage – Intermediate.
Analyze, and evaluate damages – Intermediate.
Resolve claims within settlement authority - Intermediate.
High School Diploma or GED.
One year previous property claim handling experience or successful completion of Travelers Claim Representative training program.
Valid driver's license.

Benefits

Comp & perks

Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

property claims handlingfield inspectionscope of damages assessmentcost evaluation toolsnegotiationwritten estimatescomputer assisted estimatesclaims resolutioninvestigative skillscoverage analysis

Soft Skills

customer serviceorganizational skillstime managementindependent workjudgmentanalytical thinkingdecision makinginterpersonal communicationverbal communicationwritten communication

Certifications

Bachelor's DegreeTravelers Claim Representative training program