Consultant

• Act as an extension of the client’s human resources department to administer all aspects of the leave of absence and accommodation process for their employees.
• Complete all administrative tasks related to leave of absence and accommodation management utilizing a date-driven leave of absence system.
• Execute new leave requests, complete reminder phone calls, emails, and return to work communication.
• Determine eligibility for federal leave of absence and accommodation regulations (FMLA, ADA, etc.), state leave regulations, and other client-specific leave policies.
• Maintain accurate records in the system for each leave of absence and accommodation case.
• Communicate with employees about their eligibility for leave and wage replacement options.
• Generate and send all required leave notices and paperwork within the designated timeframe.
• Work closely with the employee to assist with timely return of required paperwork.
• Review medical certifications and other documentation to determine if employee qualifies for leave.
• Generate and send designation notices to employees within the appropriate time frame.
• Provide frequent updates to clients regarding an employee’s leave request, status, and return to work dates.
• Act in an advisory role for reasonable accommodations under ADA and process approvals per the client’s direction.
• Help clients navigate complicated leave of absence cases and regulations.
• Generate weekly and ad-hoc reports for clients and employees.

• Remote troubleshooting for clients: Diagnose and resolve client issues across AV, networking, control, lighting, and surveillance platforms using remote management tools
• Remote support for Daisy techs: Provide expert support for our internal Daisy Technicians when they are in the field
• Case creation and management: Open a case in Dynamics for every material interaction and either resolve and close, or assign to a branch with full context
• Client engagement: Build trust on every call
• Work order and booking: When a truck roll is required, create the work order, schedule the booking against branch capacity, and confirm details with the client
• Payment collection: Collect payment from clients over the phone using Daisy payment links
• DaisyCare / membership enrollment: Sign clients up for ongoing support programs
• Lead handling: Pre-qualify leads against the documented lead-management process and assign them to the appropriate branch sales contact
• Documentation: Capture clear, accurate notes for every case so the next person picking it up loses no context
• Continuous improvement: Surface gaps in processes, systems and training; help refine call-center processes as the function scales

Tech Support Consultant

• Provides professional nursing care within Clinical Operations, supporting members through assessment, planning, evaluation, and evidence-based practice to advance a positive member experience and ensure appropriate, cost-effective services across the care continuum.
• Applies professional nursing, epidemiological, and analytical skills to understand, react to, and plan for current and emerging healthcare needs—both at the individual member level and across larger populations.
• Serves as a clinical advocate and liaison across departments and external partners.
• Uses multiple systems to inform decisions, communicate effectively, and document care.
• Manages a large member population, evaluates and makes recommendations on escalated clinical issues, and assesses G.E.H.A’s emerging health trends to recommend targeted improvements that support divisional and organizational objectives.

Nurse Consultant II

• Lead post-sale consulting engagements to guide clients through onboarding and configuration of Entrata’s utility products.
• Configure software based on client workflows to ensure accurate billing and compliance with regulatory requirements.
• Maintain subject matter expertise through platform certification and continuous learning.
• Troubleshoot implementation challenges, document findings, and escalate complex issues as needed.
• Collaborate cross-functionally with internal teams including Operations and Fulfillment to ensure seamless project handoff.
• Support development of Standard Operating Procedures (SOPs) and participate in process improvement initiatives.
• Maintain high levels of client satisfaction through clear communication and responsive support.
• Communicate regulatory updates and support client compliance adjustments.
• Configure and test software systems based on client specifications.
• Communicate with clients and internal stakeholders to understand requirements and provide solutions.
• Manage multiple implementation tasks concurrently while meeting established timelines.
• Maintain accurate documentation of configurations, communications, and issues.

Utility Consultant

• Communicate and demonstrate the power of Workday's applications
• Deliver compelling technical product presentations, demonstrations, workshops, and seminars
• Assist in the closure of sales opportunities
• Contribute to qualification of prospects and proposed demonstration criteria
• Assist sales in response to RFIs and RFPs
• Participate in discovery sessions alongside sales
• Provide technical expertise to sales staff and customers through presentations and demonstrations

Solution Consultant – FIN

• Ensure successful implementation of Workday’s HR solutions for healthcare customers.
• Implement Workday solutions efficiently with customers through industry, product, and consulting expertise.
• Take ownership of establishing and encouraging leading practices for all deployments.
• Conduct requirements gathering, configuring systems, converting data, and solutions testing.

Senior Consultant – Compensation, HCM

• Advise and support Franchise Owners through a consultative approach to help them achieve and exceed strategic goals
• Serve as a trusted partner to school leadership, ensuring the delivery of premier early education, trusted care, and service excellence across the Primrose network
• Build and nurture consultative relationships with Franchise Owners and school leaders, fostering trust, collaboration, and shared accountability for performance and results
• Provide holistic support across enrollment and marketing, business management, education, and operations, leveraging data, best practices, and network insights to drive continuous improvement
• Analyze school performance metrics and quality indicators, and partner with school leadership to develop and implement actionable plans for growth, improvement, and sustained performance
• Facilitate strategic planning and goal-setting conversations with Franchise Owners, ensuring alignment with Primrose’s mission, premium brand standards, and business objectives
• Coach and mentor Franchise Owners and school leaders on effective practices related to enrollment growth, financial management, curriculum implementation, and staff development
• Conduct quality assurance and Service Excellence Assurance activities, documenting strengths and opportunities through action plans and following up to ensure consistent execution of Primrose brand standards
• Serve as the first point of contact for operational challenges, brand non-compliance, reportable incidents, and school issues, guiding schools through resolution with empathy, professionalism, and care
• Collaborate with regional team members, cross-functional partners, vendors, and regulatory agencies to deliver integrated support, ensure compliance, and share insights that strengthen the broader network
• Ability to travel up to 80% of the time.

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