Consultant

• Translate business requirements into effective solutions using Microsoft Dynamics 365 Customer Engagement (CE), Customer Insights, and the Microsoft Power Platform, including Power Apps, Power Automate, Power BI, and Dataverse.
• Facilitate customer workshops, gather business requirements, and map business processes.
• Design and configure Dynamics 365 and Power Platform solutions that align with business objectives.
• Support solution testing, User Acceptance Testing (UAT), and end-user training.
• Provide second-line application support and identify opportunities for continuous improvement during the application lifecycle.
• Produce solution documentation, process flows, functional specifications, and demonstration environments where required.
• Collaborate with functional and technical teams to deliver scalable, high-quality business solutions.
• Advise customers on best practices and identify opportunities to automate and improve business processes using low-code/no-code technologies, while recognising when custom development is required.

Application Consultant, Dynamics 365 – Power Platform

• Engage with customers to understand business processes and operational requirements.
• Analyse, design, and implement Microsoft Dynamics 365 Business Central solutions.
• Advise customers on best practices for manufacturing and ERP processes.
• Configure and support Business Central implementations and enhancements.
• Collaborate with technical consultants, developers, and project teams to deliver successful projects.
• Provide guidance, training, and ongoing support to end users where required.
• Contribute to continuous improvement initiatives and stay up to date with the latest Microsoft technologies.

Dynamics 365 Business Central – Production Focus Application Consultant

• Configure and develop application integrations within the Saviynt platform
• Implement onboarding of enterprise applications into Saviynt
• Configure connectors, workflows, access models, and provisioning processes
• Work closely with application owners and project stakeholders to integrate new systems
• Troubleshoot technical issues and optimise onboarding processes
• Support testing, deployment, and documentation

Saviynt Technical Consultant

• Lead the development of service plans per country/region in collaboration with the Sales Manager Nordics and Key Account Managers
• Drive the implementation of service offerings across customers, networks, chains, and distributors
• Gather and analyze customer needs in close cooperation with the Sales & Marketing organization
• Actively participate in key phases of the sales process for prospects
• Travel regularly within the Nordic region
• Build and maintain strong relationships with key stakeholders and local market networks
• Use CRM and other reporting tools to maintain accurate, complete, and up-to-date customer data
• Deliver periodic progress reports, proactively share market trends

Business Consultant

• Guide and suggest best practice solutions based on scalability, supportability, security, and efficiency
• Run thorough gap analyses
• Build support for customers file formats
• Act as stakeholders to R&D in development of new services and solutions
• Configure, test, troubleshoot and implement customized solutions
• Be a technical resource in both local and global customer projects
• Connect customers’ data platforms to our global network
• Have cross-functional cooperation within the Professional Services, R&D and Support organizations

Integration Consultant

• Support users remotely via phone, webchat, and remote assistance tools.
• Receive, prioritize, troubleshoot, and resolve incidents in line with agreed service levels and ticket handling routines.
• Identify recurring incidents that may indicate underlying problems and route them through the problem management process.
• Escalate issues when needed and ensure they reach the right support function quickly.
• Collaborate with both global and local IT support teams to drive effective resolutions.
• Guide and train users so they can solve common issues more independently.
• Update shared documentation and information in the service desk portal.
• Contribute to recommended processes and standards and help improve the overall support experience.

Global Service Desk Consultant

• Leda och vidareutveckla Marketing Mix Models (MMM) och avancerade ekonometriska analyser för att kvantifiera effekten av marknadsföring, media, externa faktorer och varumärke på affärsresultat.
• Ansvara för kundernas mätstrategi, beslutsramverk och analysroadmap för att öka deras analytiska mognad och affärsnytta.
• Rådgiva kring medieeffektivitet, budgetallokering och långsiktig ROI, med ett helikopterperspektiv på kundens tillväxtdrivare.
• Översätta komplexa analysresultat till tydliga affärsrekommendationer, investeringsprinciper och strategiska riktlinjer.
• Samarbeta nära med media-, strategi- och kundteam inom Omnicom för att säkerställa att insikter implementeras i kundernas faktiska strategi.
• Leda projekt, ansvara för kvalitetssäkring av data och modeller samt säkerställa hög analytisk standard i leveransen.
• Bygga och utveckla kundrelationer samt bidra till försäljning och vidareutveckling av Annalects analyserbjudande.
• Agera mentor för juniora kollegor och bidra till kunskapsdelning och metodutveckling inom teamet.

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