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Avaron AB

Global Service Desk Consultant

Avaron AB

Global Service Desk Consultant at Avaron providing IT support to global users using Microsoft 365. Focusing on remote assistance and user training for effective IT management.

Posted 6/18/2026full-timeLund • 🇸🇪 SwedenMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Support users remotely via phone, webchat, and remote assistance tools.
  • Receive, prioritize, troubleshoot, and resolve incidents in line with agreed service levels and ticket handling routines.
  • Identify recurring incidents that may indicate underlying problems and route them through the problem management process.
  • Escalate issues when needed and ensure they reach the right support function quickly.
  • Collaborate with both global and local IT support teams to drive effective resolutions.
  • Guide and train users so they can solve common issues more independently.
  • Update shared documentation and information in the service desk portal.
  • Contribute to recommended processes and standards and help improve the overall support experience.

Requirements

What you’ll need
  • Hands-on experience providing user support via phone, webchat, and remote control tools.
  • Extensive hands-on experience with Microsoft products, including Windows 10/11, Office 2016/O365, Microsoft Teams, and OneDrive.
  • Hands-on experience with computer hardware.
  • ITIL v3.0 Foundation.
  • Ability to read, understand, and follow technical documentation, routines, and processes.
  • Typing speed above 200 characters per minute.
  • Fluent spoken and written English, Swedish, and Spanish.
  • Structured, service-minded, and comfortable handling several tasks simultaneously, even under pressure.
  • Willingness to complete a drug test before start.

Benefits

Comp & perks
  • Permanent employment at Avaron AB
  • Occupational pension
  • Wellness allowance of SEK 5,000 per year

ATS Keywords

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Hard Skills & Tools
user supporttroubleshootingincident resolutionMicrosoft Windows 10Microsoft Office 2016Microsoft Office 365Microsoft TeamsOneDrivecomputer hardwaretyping speed
Soft Skills
service-mindedstructuredmultitaskingcommunicationcollaborationproblem-solvingtrainingdocumentationpressure handlinguser guidance
Certifications
ITIL v3.0 Foundation