Community Manager

• Lead proactive engagement (also known as comments-as-creative) strategies positioning the organization within high-visibility conversations and reinforcing issue authority at scale.
• Oversee real-time audience interaction across all social platforms, including monitoring and responding to inbound comments and direct messages at scale.
• Coordinate with the community engagement team through our vendor to ensure consistent cross-channel reactive community management.
• Serve as an on-camera brand voice for social content where appropriate, participating in short-form video, behind-the-scenes coverage, or community-centered storytelling that reflects the organization's authentic personality.
• Analyze audience sentiment around issue areas and translate insights into actionable messaging approaches and campaign recommendations for communications, fundraising, and program teams.

Associate, Community Engagement

• Define and execute a multi-year strategy for HackerOne's global security researcher community, aligning community growth, engagement, and researcher success programs to company objectives and customer outcomes.
• Own the product strategy, roadmap, and commercial performance (P&L / profitability) of the Live Hacking Events suite, balancing customer value, researcher economics, and margin as you scale the portfolio.
• Lead the professional-services management and technical delivery of live hacking engagements end to end — scoping, researcher staffing and matching, event execution, quality, and customer outcomes — across a complex, high-touch enterprise customer base.
• Drive customer segmentation and management for the community and events portfolio, tailoring delivery models to different segments and owning the senior customer relationships that depend on them.
• Set and deliver researcher growth and expansion goals tied to the product line — attracting, developing, and retaining the right researchers to meet customer demand and event needs.
• Champion AI First principles by embedding AI into community operations, researcher enablement, event experiences, communications, and program delivery to create scalable, high-quality experiences while increasing operational efficiency.
• Lead the Hacker Success and Community Events organizations, developing leaders, building organizational capability, and creating systems that let the teams scale effectively and sustainably through Multiply Your Impact.
• Use Data-Driven Decision Making to establish community health metrics, engagement frameworks, researcher lifecycle analytics, and the profitability, delivery, and utilization metrics for the events product line that guide investment decisions and drive measurable business outcomes.
• Build strategic partnerships across Product, Marketing, Customer Success, Security, Revenue, and Executive Leadership to ensure community insights influence company priorities, product direction, and customer value creation.
• Demonstrate First Principles Problem Solving by evaluating community programs, researcher experiences, and delivery processes from foundational customer and researcher needs, simplifying systems and removing barriers to participation and success.
• Lead through Change Agility, helping the organization adapt to evolving security landscapes, AI-driven changes in offensive security, and shifting community expectations while maintaining clarity, focus, and trust.
• Own the Outcome for community growth, engagement, researcher retention, live hacking events profitability, delivery quality, and operational excellence through clear accountability systems, success metrics, and disciplined execution.

Senior Director, Community

• Build and scale customer communities across Nitra's healthcare customer base through specialty-specific (Dermatology, Ophthalmology, Dental, etc.) and role-specific communities for physicians, office managers, and practice administrators.
• Launch and manage online communities, customer forums, networking groups, regional chapters, customer councils, summits, and exclusive events that strengthen relationships with Nitra customers.
• Develop customer growth initiatives that increase adoption and cross-product usage across Nitra's fintech, marketplace, and AI software offerings.
• Own customer advocacy programs including customer ambassadors, physician affiliates, referral programs, testimonials, case studies, customer stories, and reference programs.
• Lead customer communications including newsletters, lifecycle campaigns, product announcements, educational content, webinars, and customer onboarding initiatives.
• Create thought leadership content including physician podcasts, benchmark reports, industry research, customer surveys, and practice management insights.
• Build and manage Customer Advisory Boards and Physician Councils to strengthen relationships, gather product feedback, and influence future product strategy.
• Partner closely with Customer Success, Product, Marketing, Partnerships, and Sales to deliver exceptional customer experiences across the full customer lifecycle.
• Measure customer engagement and optimize programs based on data, continuously improving participation, advocacy, product adoption, and expansion.
• Analyze customer behavior and develop scalable engagement strategies that increase retention, referrals, customer satisfaction, and revenue growth.

Customer Growth Manager

• Lead all activities related to public and community engagement across the program.
• Develop, maintain, and execute the Community & Public Outreach Plan, including goals, messaging, and annual engagement strategy.
• Oversee the creation and maintenance of engagement KPIs, performance dashboards, and continuous improvement metrics.
• Maintain community directories, outreach calendars, and engagement tracking systems.
• Coordinate outreach activities across multiple internal teams, ensuring alignment with digital, content, and strategic communications functions.
• Manage engagement workflows, ensuring timely coordination with stakeholders, partners, and program offices.
• Build and maintain relationships with community groups, installation programs, service branches, and family support organizations.
• Ensure messaging consistency, audience alignment, and policy-informed engagement approaches.
• Provide executive-level reporting, summaries, and recommendations to leadership.
• Coordinate with analytics teams to integrate measurement frameworks into dashboards and reporting tools.
• Support event planning, public engagement campaigns, and community-focused communications.
• Ensure all materials meet accessibility, compliance, and quality standards.

Community and Public Engagement Lead

• Monitor project budgets, timelines, and deliverables to ensure effective cross-team coordination.
• Manage regular reports and updates for funders, and internal/external stakeholders.
• Maintain organized project documentation and communication channels to support efficient project delivery.
• Assist with grant tracking and documentation using tools such as Notion and Airtable.
• Partner with the Development team to monitor contracts and identify potential grant and consulting opportunities.
• Support the submission of proposals to communities and funders to secure mission-aligned projects.
• Maintain cumulative reports and track key implementation dates and project milestones.
• Communicate with grantees post-implementation to collect annual reports and verify HubSpot setup.
• Track relevant news and community announcements to support outreach and planning efforts.

Community Program Coordinator

• Manage and oversee a $5 million grant through the USFS Urban and Community Forestry program.
• Provide technical assistance, support and urban forestry expertise to passthrough grant recipients related to reporting, compliance, grant administration, and implementation.
• Promote and support the implementation of the SFI Urban and Community Forest Sustainability Standard in collaboration with municipalities, universities and corporations while building relationships across additional sectors.
• Develop and strengthen collaborative partnerships that contribute to sustainable urban and community forest management.
• Identify and pursue funding opportunities to support the growth and long-term sustainability of SFI’s urban and community forestry initiatives.
• Serve as SFI’s subject matter expert on urban and community forestry with interested parties, partners, and at industry events and conferences.
• Lead the strategic growth and implementation of SFI’s urban and community forestry program in the U.S., including standards revision and maintenance, outreach and engagement, network development, and initiatives that elevate SFI’s leadership in urban forestry.
• Coordinate with communications staff to recognize SFI certified organizations, elevate success stories, and facilitate adoption of SFI Standards.

Community Manager jobs in District of Columbia

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Associate, Community Engagement

Senior Director, Community

Customer Growth Manager

Community and Public Engagement Lead

Community Program Coordinator

Director, Urban and Community Forestry