Collector

• Assist management in supervising collection activity to maintain acceptable delinquency percentages while remaining in compliance with applicable laws, regulations, policies and procedures.
• Assist staff with questions concerning processes and procedures.
• Have a solid understanding of the Fair Debt Collections Practices Act.
• Prepare periodic reports on team specific tasks/goals.
• Perform collection functions as the department’s workload determines.
• Assist management with the evaluation of the delinquency percentages for both the loan portfolio and maintenance fee account.
• Monitor team performance by auditing and finding opportunities and provide feedback as needed through various KPI reporting metrics.
• Lead all aspects of quality assurance (QA) of collections staff for compliance of policies, procedure, state law and federal law.
• Contact delinquent owners by telephone and mail in an attempt to retrieve outstanding payments due.
• Communicate company policies and procedures in conjunction with collection tactics and practices.
• Assist all members of collections staff with daily processes and procedures when required.
• Assist management with the handling of owner requests and complaints.
• Provide ongoing training and support for the collection team, including bi-annual Fair Debt Collection Practices Act (FDCPA) certification for all collections staff.
• Assist with mentor and development, empower team members by coordinating team building activities and recognizing high performers, as well as listen to team member’s feedback to resolve any issues or conflicts.
• Provide support for supervisors when they are out of office.
• Assist in special projects as requested by management.

Lead Collector supervising collection activity at Hilton Grand Vacations

Lead Collector

Lead Collector supervising collection activity to maintain delinquency percentages at Hilton Grand Vacations. Assisting staff with compliance and performing collection functions as needed.

• Professionally persuade patients to pay on past due medical debts
• Overcome stalls and objections and suggest money sources for debt payment
• Leave messages with consumers informing them of contact points via a mandated script
• Update the customer record with new information, record the call result or disposition; as well as any relevant notes about the call via the menu or narrative section of the system
• Adhere to the production standards set for the department and client
• Accuracy and confidentiality in handling medical records in compliance with HIPPA, Federal, State and Company requirements
• Other duties as assigned by manager

Bad Debt Collector negotiating payment arrangements on medical debts

Medical Collector

Bad Debt Collector negotiating payment arrangements on overdue medical accounts while adhering to regulations and company policies. Responsible for inbound and outbound calls with consumers.

• Generate high volume of outbound calls to early stage delinquent borrowers
• Resolve delinquent accounts by demanding and collecting the full amount due, establish a solid plan with the borrower to make the payment.
• Determine the reason for non-payment
• Document mortgage collection systems with all activities and communications
• Send Notice of Defaults (NODs) to customers when required
• Send letters to customers with pending post-dated payments
• Demonstrate accurate knowledge and strict application of federal regulations and collection laws (FDCPA)
• Skip trace accounts when identified or submitted by the Collections Supervisor or Collections Director.
• Process mortgage payments in accordance with established guidelines
• Follow all company and departmental policies and procedures
• Utilize proper protocol for borrowers, clients, state and federal regulations, as well as best practices
• Consistently meet or exceed monthly goals
• Be flexible with their time and schedule in order to meet the needs of the business
• Perform other duties that may be assigned by supervisor

Collector responsible for managing delinquent accounts at Triad Financial Services

Collector managing high volume of delinquent accounts for Triad Financial Services. Resolving payment issues and ensuring compliance with federal collection regulations.

Collector jobs in Florida

See all jobs on JobTailor

Lead Collector

Medical Collector

Collector