Collections

• Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts
• Advises customers on payment strategies and products
• Support areas may include coaching and training, quality audits, vendor management, and credit collection disputes
• Ensures alignment between values and behavior that fosters diversity and inclusion
• Builds interdependent teams that collaborate across functional and operating groups
• Develops rapport and instills confidence with clients
• Reviews and continually monitors performance of existing accounts
• Executes established loss mitigation processes/procedures
• Develops action plans and solutions to maximize recovery

Senior Manager – Collections & Recovery

• Manage high volume inbound and outbound calls efficiently to address customers with delinquent loan payments.
• Negotiate and execute effective payment arrangements, strictly following Enova's specific call flow to bring overdue accounts current.
• Resolve customer concerns and complex issues related to late payments, maintaining a high level of professionalism and empathy.
• Communicate clearly and effectively with customers, explaining the implications of overdue payments and offering assistance for financial resolution.
• Ensure all customer interactions, payment plans, and relevant information are accurately recorded and maintained in Enova's database.

Collections Representative

• Monitoring and reviewing account status reports to identify and resolve delinquent accounts
• Providing quality customer service and collections in a high-volume, fast-paced, multi-channel contact center using automated call distribution and workload distribution software while accurately processing and recording customer contacts via the designated tracking software
• Reviews aging and other reports to identify delinquent accounts, initiating collection process on overdue accounts by contacting customers via mail and/or telephone in order to obtain payment
• Identify potential customer account issues through review of daily, weekly, and monthly generated reports and queries
• Research and resolve potential billing errors, disputes, cash application, and other issues through regular customer account audits to ensure billing accuracy and maintain a high level of customer satisfaction
• Coordinates with others, including field personnel, to develop, implement, and monitor collection strategy
• Assisting in training community associates as pertains to collections procedures and functionality available in multiple proprietary systems
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customers’ experience
• Additional duties, as assigned

Collections Specialist

• Handle inbound and outbound telephone calls in a timely and professional manner to successfully perform collections activity
• Utilize negotiating and customer service skills to achieve positive results
• Adhere to all FDCPA, FCRA, HIPPA and other applicable laws

• Support high-value SendTech Clients to ensure that billing and collections activities are executed promptly with the highest level of accuracy.
• Address client needs through internal and external process partners to resolve transactions as assigned.
• Handle sensitive financial data for clients; undergo a credit review as part of the background screening.
• Collect past-due accounts across multiple lines of business.
• Correct billing errors within multiple lines of business while maintaining client account integrity.
• Handle account cleansing, including payment application and reconciliation, purchase order updates, billing consolidations, invoice corrections, and price quote generation.
• Collaborate with agents responsible for invoicing, account maintenance, collections, and sales support.
• Communicate with and maintain good working relationships across business units.
• Organize and maintain your day to ensure proper time parameters are met for all items and tasks.
• Complete other duties as assigned.

Collections jobs in Wisconsin

See all jobs on JobTailor

Senior Manager – Collections & Recovery

Collections Representative

Collections Specialist

Collections Specialist

Collections Account Specialist