Collections

• The Credit and Collections Manager oversees NorthStar Energy’s Credit and Accounts Receivable (“AR”) shared service functions and reports to the Assistant Controller.
• This role will oversee the credit, collection, and cash application processes.
• This position collaborates closely with customers, sales, and operational personnel.
• Develop and implement credit policies and procedures to evaluate and manage customer creditworthiness.
• Conduct credit risk assessments, including reviewing financial statements, credit reports, and trade references.
• Establish credit limits for customers based on risk analysis and company credit guidelines.
• Monitor customer accounts and aging reports and initiate appropriate collection actions for overdue accounts.
• Develop and maintain relationships with customers to ensure timely payments and address credit-related concerns.
• Collaborate with sales, pricing, tax, and customer service teams to onboard new customers and to resolve billing disputes and address customer inquiries.
• Oversee the timely and accurate application of customer payments to accounts receivable.
• Provide leadership and guidance to the credit and accounts receivable team, including training, performance management, and professional development.
• Responsible for all matters of employment including recruiting, training, development, promotion, discipline, and termination.
• Promote a work environment of accountability and ownership.
• Set appropriate standards of performance and communicate clear expectations to staff.

Credit and Collections Manager

• Responsible for collecting active A/R from insurance payers including but not limited to commercial, Blue Cross, Blue Shield, Aetna, Uniform Medical, United Healthcare, HMOs, PPOs, and other payers.
• Contact insurance payers by either phone or online inquiry regarding unpaid hospital claims.
• Review remaining balances on account after insurances have paid to determine appropriate next action.
• Review denials by insurances for entire claims and for line items to determine if additional follow up is needed or assistance from other departments and forwarded to them as needed, including Care Coordination, Revenue Coordination, Registration, etc.

Billing and Collections Representative

• Manage an assigned portfolio of client accounts and follow up on outstanding invoices in a timely manner
• Contact clients regarding past-due balances and work to resolve payment issues professionally and effectively
• Partner with internal team members and partners to review account status and support collection efforts
• Research and reconcile account discrepancies, billing questions, and payment issues
• Maintain accurate records of collection activity, client communications, and account status updates
• Monitor aging reports and identify accounts requiring follow-up or escalation
• Prepare routine collections reports and provide account updates as needed
• Follow established collections procedures and recommend process improvements when appropriate
• Escalate sensitive or complex collection matters to management when necessary

Collections Specialist

• Review open accounts and follow up if they are past due.
• Work with the deductions department to reconcile any deductions/short-pays that may arise.
• Resolve any unapplied cash on an account.
• Run aging reports in Microsoft Excel to identify accounts to be targeted for collection calls.
• Maintain strong level of professionalism and customer service with clients via excellent communication.
• Process Bank Wire, ACH & Credit Card transactions.
• Reach out to customers on pending orders.
• Work closely with the Credit department to communicate any customers that need to be blocked or sent to outside collections/Euler credit insurance.
• Work closely with the Sales Team as it relates to customers that are not within payment terms.

Collections jobs in Washington

See all jobs on JobTailor

Credit and Collections Manager

Billing and Collections Representative

Collections Specialist

Collections Representative