Collections

• Handle inbound calls from customers
• Taking payments on customer wireless, wireline and connect accounts
• Managing customer accounts by sending invoices, setting up autopay and ensuring the accounts do not get suspended
• Corrects any deficiencies or oversights as outlined by management and/or quality control
• Maintains good public relations
• Adhere to Company attendance, punctuality, and meal and rest break requirements
• Maintain concentration and focus in order to meet performance goals
• React positively to an ongoing, changing environment
• Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
• Maintain good working relationship with assigned supervisors and coworkers
• Complies with all specified FDCPA, state and city laws and provisions, as outlined in the InteLogix Compliance with FDCPA and State Collection laws Statement, the Collection Excellence and System Training programs and the FDCPA Test
• Assists Managers on special projects
• Perform additional duties as required by management

Collections Representative

• responsible for the accurate and timely daily billing of customer accounts
• safeguarding the assets of Airgas’s Central Division by maintaining a healthy accounts receivable position
• proactively avoid problems and issues that delay billing and payment from customers
• manage and prioritize an assigned portfolio for maximum collection benefit
• proactively resolve customer account issues and payment delays

CX Representative – Billing & Collections

• Accurately process weekly billing for all customer accounts, ensuring invoices are generated, submitted, and reconciled on time.
• Manage billing through multiple customer platforms and electronic systems, adapting to client-specific requirements.
• Apply, track, and reconcile customer payments, deposits, credits, and adjustments in a timely manner to maintain accurate account balances.
• Conduct peer reviews of reconciliations and payment applications to ensure accuracy and minimize errors.
• Review all billing documents for completeness, accuracy, and compliance with company policies, contracts, and regulatory standards.
• Audit automated reconciliations and system-generated reports, identifying and correcting discrepancies to safeguard financial integrity.
• Monitor customer adherence to billing terms and escalate concerns when necessary to protect company interests.
• Serve as a primary point of contact for client billing inquiries, providing clear, professional, and timely resolutions.
• Investigate and resolve disputes or discrepancies by coordinating with internal teams (Finance, Sales, Operations, or Client Services).
• Generate, review, and distribute recurring and ad hoc billing and collections reports to support leadership decision-making.
• Analyze account activity to identify trends, potential issues, or opportunities for process improvements.

Billing and Collections Specialist

• Coordinates and facilitates patient billing and collection activities
• Researching and holding payers accountable
• Resolving outstanding issues with insurance payers
• Builds strong working relationships with assigned business units
• Responds to incoming calls and makes outbound calls to resolve billing issues
• Works independently under general supervision

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Collections Representative

CX Representative – Billing & Collections

Billing and Collections Specialist

PFS Representative, DME Collections