Collections

• Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts
• Advises customers on payment strategies and products
• Support areas may include coaching and training, quality audits, vendor management, and credit collection disputes
• Ensures alignment between values and behavior that fosters diversity and inclusion
• Builds interdependent teams that collaborate across functional and operating groups
• Develops rapport and instills confidence with clients
• Reviews and continually monitors performance of existing accounts
• Executes established loss mitigation processes/procedures
• Develops action plans and solutions to maximize recovery

Senior Manager – Collections & Recovery

• Manage high volume inbound and outbound calls efficiently to address customers with delinquent loan payments.
• Negotiate and execute effective payment arrangements, strictly following Enova's specific call flow to bring overdue accounts current.
• Resolve customer concerns and complex issues related to late payments, maintaining a high level of professionalism and empathy.
• Communicate clearly and effectively with customers, explaining the implications of overdue payments and offering assistance for financial resolution.
• Ensure all customer interactions, payment plans, and relevant information are accurately recorded and maintained in Enova's database.

Collections Representative

• Analyzing policy premium balances and the timely collection of outstanding premiums
• Communicating outstanding premium balances to brokers
• Issuing cancellation notices for non-payment of premium
• Reconciliation of outstanding balances
• Troubleshoot discrepancies involving premium, commission and payment differences
• Requesting disbursements for return premium balances
• Unapplied cash resolution
• Direct Collection of outstanding final audit balances to insureds
• Maintain proper account of collection efforts
• Provide Collection Agency Support preparing and submitting account documentation necessary for direct collection
• Provide Legal Support by compiling account documentation necessary for litigation
• Special projects and system user acceptance testing as needed

Senior Collections Analyst

• Handle inbound and outbound telephone calls in a timely and professional manner to successfully perform collections activity
• Utilize negotiating and customer service skills to achieve positive results
• Adhere to all FDCPA, FCRA, HIPPA and other applicable laws

Collections Specialist

• Partner closely with Operations and Technology teams: work directly with Unsecured Lending Operations and Business Banking Operations to improve day-to-day execution
• Translate analytics into actionable changes in workflows, strategies and process.
• Provide ongoing challenge to ensure operational procedures and credit strategies are practical and effective in execution; recommend and collaborate to implement streamlined, scalable operating models; ensure alignment between credit strategy, operational execution and policy requirements
• Lead cross-functional teams across risk and front line to advance automation and data-driven capabilities
• Identify and implement opportunities to automate manual processes and improve decisioning speed
• Partner to enhance tools, reporting and infrastructure; promote consistent and repeatable processes through better use of data and analytics
• Own strategy design, monitoring, credit policy and models: design and refine collections and loss mitigation strategies; track performance metrics and benchmarks; analyze and quantify impacts of policy and procedure changes on trends, providing statistical and financial modeling in support of operations
• Manage rollout of programs, develop testing agenda, drive funding and execution of efficiency updates: synthesize complex data into clear, decision-ready insights; provide recommendations to management on risk trends, operational improvements and strategic actions

Lead Risk Analytics Consultant – Collections, Workout

• Assist customers who are behind on payments and create manageable repayment plans
• Contact customers professionally to discuss payment options
• Maintain accurate records and adhere to regulations
• Investigate and track consumer information using skip tracing tools

Spanish Collections Associate

• Drive timely and accurate reimbursement through billing and collections
• Investigate denials, identify root causes, and resolve issues
• Submit payer appeals within deadlines and improve approval rates
• Analyze accounts receivable and reduce payment delays
• Partner with payers, patients, and teams to resolve balances
• Document all activities, adjustments, and updates clearly
• Review claims to confirm correct reimbursement
• Correct and reprocess claims to optimize payment
• Interpret EOBs to guide next steps
• Improve processes to reduce denials
• Meet quality and productivity goals

Collections jobs in Montana

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