Client Services Representative

• Lead and coach Senior Project Managers to deliver high-quality qualitative research at speed, meeting client expectations and enabling better, connected insights.
• Translate client objectives into clear qualitative research plans, actionable execution strategies, and measurable outcomes.
• Build and maintain a culture of client-first execution and continuous improvement- developing, coaching, and retaining a high-performing team that meets Konovo’s standards for service excellence.
• Remove blockers quickly in a fast-paced, tech-enabled services environment by resolving delivery risks, stakeholder misalignment, and client escalations with strong judgment, resolution, and problem-solving skills.
• Drive predictable execution across concurrent studies by prioritizing effectively, managing dependencies, and maintaining quality in a high-volume environment.
• Improve operational visibility and rigor by using project management and CRM tools to track progress, risks, and outcomes that support faster, better, connected insights for healthcare clients.

Team Lead – Client Services, Qualitative

• Deliver value-add sourcing services to clients in a structured, professional, and consistent manner
• Day-to-day operational process management and support of relevant operational and P2P processes
• Ensure optimal use of Operational Procurement & Client Service Desk systems
• Accountable for accurate and timely ordering and receipt of goods and services
• Optimize use of defined procurement processes, platforms, and channels
• Provide expertise across a range of P2P process and system issues
• Ensure functional KPIs, SLAs, and other performance objectives are met
• Collaborate with cross-functional teams to streamline procurement workflows

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Team Lead – Client Services, Qualitative

Operational Procurement Consultant, Client Service Desk