Client Services Representative

• Deliver value-add sourcing services to clients in a structured, professional and consistent manner
• Day-to-day operational process management and support of relevant operational and P2P processes to ensure accurate and timely ordering and receipt of goods and services
• Ensure optimal use of Operational Procurement & Client Service Desk systems and capabilities
• Collaborate with cross-functional teams to streamline procurement workflows
• Maintain knowledge management systems and client education material

Senior Consultant – Operational Procurement, Client Service Desk

• Deliver value-add sourcing services to clients in a structured, professional and consistent manner.
• Day-to-day operational process management and support of relevant operational and P2P processes to ensure accurate and timely ordering and receipt of goods and services (e.g. catalogue management / maintenance, other master data management / maintenance, help desk queries (voice and written), PR/PO processing and assistance etc.)
• Optimized and compliant use of defined procurement processes, platforms and channels through continuous improvement.
• Providing expertise across a range of P2P process and system issues, solutions and strategy as required.
• Ensuring functional KPIs, SLAs and other performance objectives are met.
• Responsible for maintaining an effective internal controls framework across all CIQ group.
• Collaborate with cross-functional teams to streamline procurement workflows.
• Handling, maintenance and documentation of client requests, queries and resolution through their ticketing solution against a defined service catalogue.
• Maintenance of knowledge management systems and client education material (e.g. ‘how to’ guides) to ensure ongoing efficiency and effectiveness of process and client satisfaction.

Operational Procurement Consultant

• Client & Vendor Communication: Act as the primary liaison for all inquiries from facilities and vendors, providing timely and professional responses via email and phone.
• Issue Resolution & Tracking: Meticulously track all requests, investigate discrepancies, and coordinate with internal teams to ensure prompt and effective resolution of all issues.
• Proactive Coordination: Follow up consistently with internal departments to guarantee tasks are completed on schedule and provide regular status updates to facility leadership on outstanding items.
• Process Management: Assist with onboarding new vendors, monitor invoice approval status, and address payment-related concerns to prevent delays.
• Relationship Building: Develop and maintain strong, positive working relationships with facility staff and key vendor contacts by providing excellent customer service and ensuring reliable follow-through.

Facility Vendor – Client Services Coordinator

• Deliver high quality customer service by interfacing regularly with customers and facilitating discussions with operations and collaborating teams via the ePROVIDE™ platform.
• Analyze clients’ COA licensing and translation needs and provide an accurate proposal with timelines and budget.
• Perform administrative tasks from request launch to finalization, including following up on invoice processing and tracking work time in the appropriate tools.
• Educate clients on new and existing company products and services.
• Contribute to the training and mentorship of junior staff.
• Participate in client and operational meetings with internal and external stakeholders.
• Support the preparation of client focused proposals and budgets.
• Manage a portfolio of key accounts, and act as a licensing subject matter expert for large strategic clients.
• Collaborate with internal teams to deliver COA licensing and MRT distributed translations in the context of multi-service projects.
• Coordinate and participate in negotiations and discussions with clients, as required.
• Oversee successfully the project lifecycle from proposal/award to delivery Coordinate with team members to achieve on time/qualitative deliverables and with other functional groups within the company where necessary to support milestone achievement.
• Perform administrative follow-up of requests, including contracting, invoicing as well as tracking all relevant information in the appropriate tools
• Develop and maintain filing and tracking tools in accordance with accepted practices.
• Assist with continuous departmental process improvements and participate in special projects periodically assigned, in addition to day-to-day duties. Performs other duties and tasks as are allocated at the reasonable discretion of the Company, such as system support and maintaining shared knowledge resources

Senior COA Licensing Client Services Associate

• Communicates with sales representatives, clients and other operations personnel as needed
• Shares all pertinent information with the client and coordinates with sales and operations
• Conducts introductions as a Moving Coordinator to clients who are already booked
• Provides support to the customers with any questions arising from documentation sent by the company
• Serves as the primary contact for the clients from the confirmation call, until the completion of the move
• Collaborates with the Sales Representative on service requested by a client
• Confirms moving details, addresses, services, dates, and times with clients prior to the scheduled move
• Assists the client with COI (certificate of insurance) issuance for all required locations and sends to our COI team to be completed and sent back
• Provides excellent customer service and resolutions to any issues occurring during and after the move
• Any damages we escalate to Claims and send by e-mail our Intro TO Claims (ITC) process
• Maintains consistent attendance while exhibiting professional behavior in alignment with Roadway values
• Any other related duties as assigned

Client Relations Representative

• Lead and coach Senior Project Managers to deliver high-quality qualitative research at speed, meeting client expectations and enabling better, connected insights.
• Translate client objectives into clear qualitative research plans, actionable execution strategies, and measurable outcomes.
• Build and maintain a culture of client-first execution and continuous improvement- developing, coaching, and retaining a high-performing team that meets Konovo’s standards for service excellence.
• Remove blockers quickly in a fast-paced, tech-enabled services environment by resolving delivery risks, stakeholder misalignment, and client escalations with strong judgment, resolution, and problem-solving skills.
• Drive predictable execution across concurrent studies by prioritizing effectively, managing dependencies, and maintaining quality in a high-volume environment.
• Improve operational visibility and rigor by using project management and CRM tools to track progress, risks, and outcomes that support faster, better, connected insights for healthcare clients.

Client Services jobs in Mexico

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Senior Consultant – Operational Procurement, Client Service Desk

Operational Procurement Consultant

Facility Vendor – Client Services Coordinator

Senior COA Licensing Client Services Associate

Client Relations Representative

Team Lead – Client Services, Qualitative