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About the role
Key responsibilities & impact- Deliver high quality customer service by interfacing regularly with customers and facilitating discussions with operations and collaborating teams via the ePROVIDE™ platform.
- Analyze clients’ COA licensing and translation needs and provide an accurate proposal with timelines and budget.
- Perform administrative tasks from request launch to finalization, including following up on invoice processing and tracking work time in the appropriate tools.
- Educate clients on new and existing company products and services.
- Contribute to the training and mentorship of junior staff.
- Participate in client and operational meetings with internal and external stakeholders.
- Support the preparation of client focused proposals and budgets.
- Manage a portfolio of key accounts, and act as a licensing subject matter expert for large strategic clients.
- Collaborate with internal teams to deliver COA licensing and MRT distributed translations in the context of multi-service projects.
- Coordinate and participate in negotiations and discussions with clients, as required.
- Oversee successfully the project lifecycle from proposal/award to delivery Coordinate with team members to achieve on time/qualitative deliverables and with other functional groups within the company where necessary to support milestone achievement.
- Perform administrative follow-up of requests, including contracting, invoicing as well as tracking all relevant information in the appropriate tools
- Develop and maintain filing and tracking tools in accordance with accepted practices.
- Assist with continuous departmental process improvements and participate in special projects periodically assigned, in addition to day-to-day duties. Performs other duties and tasks as are allocated at the reasonable discretion of the Company, such as system support and maintaining shared knowledge resources
Requirements
What you’ll need- Excellent customer service skills, including ability to communicate clearly with clients and resolve customer issues or complaints.
- Bachelor's degree preferred
- 3+ years of experience in client services and/or project coordination
- Experience delivering COA licensing and translation services, required
- Fluency in English both orally and in writing, with excellent communication skills, experience working on international teams a plus
- Strong attention to detail with superior organizational skills
- Self-motivated and comfortable working both independently and as part of a team
Benefits
Comp & perks- Competitive base salary and performance related incentives
- Health and wellbeing programmes including medical, dental, and vision coverage where applicable
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programmes and wellbeing resources
- Learning and development opportunities through structured training and career pathways
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
COA licensingtranslation servicesproject coordinationproposal developmentbudget managementinvoice processingadministrative tasksprocess improvementsfiling and tracking tools
Soft Skills
customer servicecommunicationproblem resolutionattention to detailorganizational skillsself-motivatedteam collaborationmentorshipstakeholder engagement
Certifications
Bachelor's degree