Client Partner

• Plan and oversee TouchNet products and services for a designated client or group of clients
• Ensure quality service and operational performance within the parameters of program and delivery standards
• Develop client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs
• Act as single point of client contact to coordinate resolution of service incidents and escalation of technical issues
• Collaborate with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business

Client Success Manager

• Lead Client Care Operations North America wide.
• Standardize service processes.
• Coach Client Care leaders.
• Develop training programs.
• Monitor KPIs and customer feedback.
• Lead workforce planning.
• Partner with Operations.
• Drive continuous improvement.
• Present performance insights to leadership.

Manager, Client Care Operations

• Drive growth in industry verticals by developing and executing strategic sales plans
• Translate complex customer requirements into integrated business offerings
• Accelerate enterprise sales cycles and identify new business opportunities
• Orchestrate cross-functional teams to deliver cohesive strategies and create impactful sales assets
• Provide actionable market insights that influence product development
• Enhance T-Mobile's brand credibility and elevate team performance
• Ensure measurable business outcomes and customer satisfaction through solution delivery

Client Partner jobs in Kansas

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Client Success Manager

Manager, Client Care Operations

Principal Client Partner – Strategic Transactions, Technology Vertical