Care Coordinator

• Partnering with members and families to identify needed supports and direct services to meet personal goals for good health, employment and independent or community living
• Collaborates with a team of clinical and social support colleagues to meet the physical, behavioral health and long term service needs of each member
• Conduct thorough and objective face-to-face visits with and assess each members situation to determine current status and needs, including physical, behavioral, functional, psycho-social, financial, and employment and independent living expectations
• Utilizing criteria for authorizing appropriate home and community based services and confirm those services are being provided and that members needs are being met

Care Coordinator improving health and wellbeing for members in Tennessee

Care Coordinator at BCBST impacting health goals for members in Shelby County, TN. Partnering with individuals and families to provide essential support services and care coordination.

• Determines family dynamics and assesses the family’s understanding of the patient’s prognosis when appropriate to initiate the donation discussion.
• Initiates the donation discussion and authorization process for potential organ and tissue donor families prior to, during and after death declaration.
• Provides families with the detailed information required to give legal informed authorization for anatomical donation.
• Responds on site independently and/or in conjunction with assigned staff to all appropriate hospital referrals within designated time outlined per policy and procedure.
• Communicates with the attending physician and other members of the healthcare team to establish rapport and ensure a collaborative planned approach for the donation discussion and authorization process.
• Obtains authorization for donation per UAGA and verifies appropriate medical and legal documentation necessary.
• Visually assesses donors, interpret charts, document information and communicate findings.
• Collaborates with hospital and medical staff to provide potential donor families with accurate and timely information regarding the patient’s current clinical course.
• Maintains communication with hospital staff and attending physician regarding the potential donor family’s understanding of the prognosis and acts as a family advocate to the health care team as necessary.
• Provides education to hospital staff regarding authorization, family care process and donation process.
• Responsibilities may be affected by increased donor activity.
• Performs other duties as assigned.

Family Care Coordinator assisting organ donor families for Tennessee Donor Services

Family Care Coordinator

Family Care Coordinator assisting organ donor families for Tennessee Donor Services. Facilitating donation discussions and providing support to families in the Nashville area.

• Determines family dynamics and assesses the family’s understanding of the patient’s prognosis when appropriate to initiate the donation discussion.
• Initiates the donation discussion and authorization process for potential organ and tissue donor families prior to, during and after death declaration.
• Provides families with the detailed information required to give legal informed authorization for anatomical donation.
• Responds on site independently and/or in conjunction with assigned staff to all appropriate hospital referrals within designated time outlined per policy and procedure.
• Communicates with the attending physician and other members of the healthcare team to establish rapport and ensure a collaborative planned approach for the donation discussion and authorization process.
• Obtains authorization for donation per UAGA and verifies appropriate medical and legal documentation necessary.
• Visually assesses donors, interpret charts, document information and communicate findings.
• Collaborates with hospital and medical staff to provide potential donor families with accurate and timely information regarding the patient’s current clinical course.
• Maintains communication with hospital staff and attending physician regarding the potential donor family’s understanding of the prognosis and acts as a family advocate to the health care team as necessary.
• Provides education to hospital staff regarding authorization, family care process and donation process.
• Responsibilities may be affected by increased donor activity.
• Performs other duties as assigned.
• The Family Care Coordinator will work 15 days per month – and be on call for periods of up to 24 hours.

Family Care Coordinator supporting organ donation efforts in Nashville area hospitals

Family Care Coordinator working with Nashville hospitals on organ donation processes and family support. Providing education and advocacy for potential donor families during critical times.

• Own high-volume inbound patient and provider communication queues across phone, email, chat, and SMS, responding quickly while maintaining accuracy and professionalism.
• Serve as the first point of contact for patients, resolving inquiries in real time without unnecessary handoffs.
• Schedule, reschedule, and coordinate appointments accurately, ensuring clean handoffs to GI Providers, Registered Dietitians, and Behavioral Health Providers.
• Respond to billing and insurance questions, clearly explaining benefit design and cost-share in a way patients can understand.
• Triage clinical questions accurately, manage pharmacy inquiries, and coordinate prescription and refill requests with urgency and attention to detail.
• De-escalate challenging interactions with confidence and empathy while documenting all patient interactions accurately in real time.
• Proactively identify workflow inefficiencies and suggest improvements that increase speed and patient satisfaction.

Care Coordinator managing patient communications for digestive health at Oshi Health

Care Coordinator managing patient communications for digestive health at Oshi Health. Serving as the first point of contact for patients navigating their digestive health journey.

Care Coordinator jobs in Tennessee

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Care Coordinator

Family Care Coordinator

Family Care Coordinator

Care Coordinator