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Family Care Coordinator
DCI Donor Services, Inc.Family Care Coordinator working with Nashville hospitals on organ donation processes and family support. Providing education and advocacy for potential donor families during critical times.
About the role
Key responsibilities & impact- Determines family dynamics and assesses the family’s understanding of the patient’s prognosis when appropriate to initiate the donation discussion.
- Initiates the donation discussion and authorization process for potential organ and tissue donor families prior to, during and after death declaration.
- Provides families with the detailed information required to give legal informed authorization for anatomical donation.
- Responds on site independently and/or in conjunction with assigned staff to all appropriate hospital referrals within designated time outlined per policy and procedure.
- Communicates with the attending physician and other members of the healthcare team to establish rapport and ensure a collaborative planned approach for the donation discussion and authorization process.
- Obtains authorization for donation per UAGA and verifies appropriate medical and legal documentation necessary.
- Visually assesses donors, interpret charts, document information and communicate findings.
- Collaborates with hospital and medical staff to provide potential donor families with accurate and timely information regarding the patient’s current clinical course.
- Maintains communication with hospital staff and attending physician regarding the potential donor family’s understanding of the prognosis and acts as a family advocate to the health care team as necessary.
- Provides education to hospital staff regarding authorization, family care process and donation process.
- Responsibilities may be affected by increased donor activity.
- Performs other duties as assigned.
- The Family Care Coordinator will work 15 days per month – and be on call for periods of up to 24 hours.
Requirements
What you’ll need- A bachelor’s degree
- 2 – 4 years of healthcare experience with families, counseling, bereavement, and/or crisis intervention
- Knowledge of medical and legal principles of authorization, donor evaluation, and management.
- Exceptional teamwork, communication, and conflict management skills.
- Valid Driver’s license with ability to pass MVR underwriting requirements
Benefits
Comp & perks- Up to 184 hours of PTO your first year
- Up to 72 hours of Sick Time your first year
- Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
- 403(b) plan with matching contribution
- Company provided term life, AD&D, and long-term disability insurance
- Wellness Program
- Supplemental insurance benefits such as accident coverage and short-term disability
- Discounts on home/auto/renter/pet insurance
- Cell phone discounts through Verizon
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Healthcare ExperienceMedical and Legal PrinciplesDonor EvaluationDocumentation InterpretationCrisis Intervention
Soft Skills
Exceptional CommunicationConflict ManagementTeam CollaborationFamily Advocacy
Certifications
Valid Driver’s License