Business Operations

• Design and implement standardized operating rhythms supported by digital tools and automated workflows
• Develop data-driven dashboards and reporting solutions to drive alignment and visibility across supply chain functions
• Lead process optimization efforts by eliminating manual work and deploying scalable, system-based solutions
• Identify tooling gaps and design/build backend systems, integrations, and automation frameworks from scratch
• Partner cross-functionally with IT, Finance, HR, and Product Development to align tools, data, and processes

Lead, Business Operations Digitalization

• Leading the data strategy to develop a relational, automated database in support of internal manufacturing operations and Quality.
• Architecting robust database integrations, supporting the integration of the ERP system and managing legacy and new developments in the Atlassian environment.
• Ensuring seamless data flow between storage locations, the ERP system and Atlassian tools, including third-party applications.
• Monitoring database performance, performing regular tuning, and ensuring data integrity and security across all environments.
• Managing relationships with ERP vendors and consultants to resolve high-level technical bugs and influence product roadmaps.
• Supporting the end-to-end implementation of ERP modules, including requirement gathering, configuration, User Acceptance Testing (UAT), and go-live support.
• Acting as the primary administrator for Jira and Confluence, providing technical support to end-users and developing documentation/best practices to increase adoption.

Business Systems Specialist

• Provide direction and support for the industrial brokerage business's strategy, programs, procedures, and projects
• Monitor progress against annual priorities, strategic initiatives, and operational plans
• Prepare regular updates, reports, and recommendations for the National Director to support informed decision-making
• Maintain regular contact and build solid working relationships with brokers and their appointed staff to ensure the highest level of service
• Support the National Director on business development efforts and various client engagement, leveraging other functional departments, as well as regional and local resources
• Represent Colliers at industry events and within the business community to strengthen brand presence and support business development efforts
• Assist with the development and implementation of company-wide brokerage initiatives and new technology solutions to enable growth in industrial sector revenue
• Assist the National Director in conflict resolution issues
• Serve as the primary connector across Marketing, Research, Operations, Technology, Legal, People Services, and other internal partners to increase efficiency and improve broker access to resources
• Track and communicate updates on platform tools, programs, systems, and national initiatives
• Support brokers by explaining platform capabilities, guiding resource usage, and helping identify the right contacts or tools for various needs
• Maintain and enhance onboarding materials, including welcome guides, process documentation, and training resources for new platform team members
• Coordinate onboarding sessions and cross-functional introductions to ensure smooth integration
• Act as the first point of contact for broker questions regarding operations, resources, reporting, and platform functionality
• Identify opportunities to streamline workflows and recommend process improvements
• Assist with oversight of contracts, memberships, subscriptions and approvals
• Assist with the annual budgeting and quarterly forecasting processes in partnership with Finance
• Monitor monthly financial performance, review revenue trends, and identify opportunities for local or national growth
• Maintain oversight of contracts, memberships, subscriptions, and related approval workflows
• Conduct ROI assessments for major expenses or initiatives and prepare supporting analysis for leadership
• Provide ad hoc financial insights, KPI tracking, and business performance reporting as needed
• Help ensure operational compliance with internal policies and approval protocols
• Assist the National Director with a variety of ad-hoc assignments
• Partner with U.S. Research to monitor trends in the industrial sector, including supply, demand, capital flows, and economic indicators
• Summarize key findings and deliver trend updates that support business planning, content development, and leadership strategy
• Maintain awareness of competitive landscape shifts and opportunities for differentiation.

Director, Business Operations – Industrial Services

• Inventory and map Nava’s core internal operations across cross-functional teams and shared services; identify the highest-impact gaps and sequence improvement work accordingly
• Design and implement improved processes that reduce manual effort, increase consistency, and produce measurable outcomes; establish and maintain a living process inventory across the org
• Own the change management required to make transformation stick: build stakeholder alignment, drive adoption of new frameworks and ways of working, and bring cross-functional teams along with clarity and conviction
• Lead the evaluation and decision-making process for where Nava should build AI-powered solutions, use external tools, or optimize human-led processes; developing a clear framework for assessing readiness, ROI, and risk; ensure tooling decisions follow process design rather than precede it
• Partner with engineering, data, and operations to translate documented processes into viable candidates for automation or AI augmentation
• Track the AI and automation solutions portfolio across the Operations function, ensuring initiatives are properly scoped, measured, and integrated into the broader operational roadmap
• Stay current on emerging AI tooling and agentic workflow capabilities; bring informed recommendations to leadership on where Nava can gain leverage
• Own central operations for the Ops & Automation function: define how work is prioritized, how decisions get made, and how initiatives are tracked from scoping through delivery
• Define the operational excellence framework Nava uses to assess and score core business processes; establish KPIs and leading indicators, and stand up measurement infrastructure to monitor performance over time
• Identify which operational functions are candidates for a shared services model; design those models including ownership, SLAs, handoff points, and governance; lead phased stand-up
• Provide process and automation support to Staffing Operations as it stabilizes and scales
• Build proactive, trusted relationships with cross-functional leaders across Delivery, People Operations, Finance, and Growth; communicate progress, roadblocks, and recommendations to the VP, Ops & Automation and senior leadership with clarity and confidence
• As the function matures, opportunity to build and lead a team as the function scales; the right person will help define what that team needs to look like

Director, Business Operations – Process Optimization

• Support the design and continuous improvement of the S&OP Supply Review process by building and maintaining constraint management frameworks, scenario planning tools, and decision templates under the direction of the S&OP process lead.
• Support the migration from current-state manual processes to Kinaxis Maestro by documenting process rules and decision logic, assisting with system configuration requirements, and validating that target-state tools reflect the approved process architecture.
• Coordinate cross-functional workstreams across Supply Planning, Demand Planning, Finance, and Commercial teams in support of broader supply chain transformation initiatives. Track milestones, maintain deliverable quality, and facilitate stakeholder communication on behalf of the transformation lead.

Business Process Specialist

• Reporting to the Senior Manager, Global Business Operations, the Manager serves as the primary architect for the organization's governance forums and operating model.
• Ensure that the 'connective tissue' of the global supply chain is robust, documented, digital, and modernized to support the Ford+ transformation.
• Orchestrate and facilitate global executive governance forums, such as sourcing package approvals
• Lead the design and management of leadership digital command centers to provide real-time visibility into pending approvals, upcoming priorities, and business partner/supplier engagement
• Curate and maintain the Global Supply Chain 'source of truth,' including the management of forum filings, historical event logs, and centralized communications repositories.
• Execute the end-to-end logistics and content orchestration for executive leadership meetings, including agenda setting, material preparation, and action-item tracking.
• Operationalize key strategic initiatives, such as the Ford Horizon initiative with suppliers, by translating high-level concepts into the recurring daily operating rhythm of the global supply chain.
• Serve as the primary operational liaison between the global business office and regional/functional business offices to ensure global alignment and process consistency.

Supply Chain Manager – Business Operations

Supply Chain Analyst, Business Operations Digitalization

• Own and optimize dashboards, reports, and related business systems to provide clear, reliable visibility into performance across GM Defense programs.
• Serve as product owner for AAM & eDepot, driving requirements, enhancements, and user adoption to support efficient, compliant execution.
• Lead FedZone business testing, process development, and user training so teams can operate effectively and confidently within the environment.
• Support Box administration and structure to ensure teams have secure, organized access to the content and tools they need to meet customer commitments while embodying GM Behaviors.

Business Operations Analyst – GM Defense

• Provide Tier 2 functional support and ticket triage for ERP Materials Management (MM), including analysis, resolution, documentation, and routing of issues
• Support Purchase Requisition (PR) and Purchase Order (PO) end‑to‑end business processes across multiple document types and integrated systems
• Troubleshoot workflow, configuration, and interface issues; research root causes and downstream impacts
• Coordinate with cross‑functional teams, Tier 2 analysts, and U.S. Navy program managers to resolve cross‑system and cross‑command issues
• Participate in User Acceptance Testing (UAT), Integrated Process Team (IPT) meetings, and system enhancement reviews
• Support quality assurance, change management, and functional impact analysis for MM‑related system changes
• Maintain audit‑ready documentation, knowledge articles, and reference materials to ensure continuity and compliance

Senior Business Process Functional Analyst

• Draft and maintain the operational roadmap, develop organization objectives, set monthly performance targets and track KPIs to ensure team activities align with the broader corporate strategy.
• Monitor the operational budget, review department expenditures and perform regular audits to identify cost-saving opportunities.
• Standardize business workflows by writing and updating Standard Operating Procedures (SOPs) and implementing automation tools to streamline work practices.
• Facilitate weekly cross-departmental meetings between engineering, finance, legal, and sales to resolve operational roadblocks and ensure project milestones are met. Ensure standard cadence is efficient with agenda driven discussions and key stakeholder attendance.
• Construct and update data dashboards to track key metrics such as operational throughput, providing weekly status reports to executive leadership.
• Manage resource allocation and headcount, partner with HR and Finance to ensure resources are accurately reflected in cost and reporting systems; support onboarding new staff to confirm the team has the necessary tools and access to execute their daily tasks.

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