Business Analyst

• Serve as the primary point of contact for users experiencing help desk related issues.
• Diagnose software problems and resolve user inquiries related to manual data manipulation.
• Document incidents using the JIRA ticketing system, email, or data log spreadsheets to ensure seamless business operations for the Success data conversion project.
• Interact with DHS program areas and technical staff regarding business and information technology needs.
• Receive, document, prioritize, and track support requests submitted via phone, email, or chat portals.
• Identify complex or recurring problems and escalate them to a supervisor or manager for resolution.
• Communicate clearly, both verbally and in writing, to address user frustration and convey policy resolutions.
• Apply critical-thinking skills to diagnose the root cause of reported incidents.
• Document each incident to support the basis for future system enhancements.

• Serve as the primary contact for users experiencing help desk issues.
• Diagnose software and system problems and resolve user inquiries.
• Receive, prioritize, document, and track support requests through phone, email, chat, and JIRA.
• Perform manual data manipulation and support data conversion activities.
• Maintain issue logs and documentation using JIRA and spreadsheets.
• Collaborate with DHS program areas and technical teams to support business and IT needs.
• Escalate complex or recurring issues to management when necessary.
• Document root causes and recommend improvements for future system enhancements.
• Ensure seamless support for the Success Data Conversion Project.

• Conduct interviews and facilitate group sessions with business and technology partners to elicit, analyze, and document business requirements as well as change management
• Provide consultative support to stakeholders to help them to achieve desired changes and outcomes
• Document and manage requirements traceability matrix and confirm solution meets requirements
• Utilize modeling techniques to produce diagrams, and models that illustrate system and data relationships, and business process flows for both current and future states
• Analyze the business requirements and validate potential solutions/approaches with business and finance technical staff to identify potential improvements in functionality and processes, and ways that technology can help to achieve organizational goals
• Perform the project manager role in conjunction with the business analyst role on appropriately sized requests or projects to ensure all project tasks are planned and executed based on the project requirements
• Support business and technical partners in all aspects of testing including test script development, acceptance criteria, integration testing, test data creation, user acceptance testing, etc.
• Proactively facilitate conversations between functional and technical teams to ensure common and thorough understanding of business needs and solution capabilities to achieve better outcomes
• As needed participate in dialog with vendors and SNHU staff to understand vendor solutions and obligations, confirm vendor offerings, and monitor vendor performance towards SNHU requirements.
• Other duties and responsibilities as assigned.

Senior Business Analyst, Finance Technology

• Build relationships with customers, conducting needs assessments to identify organizational EHR requirements
• Map customer workflows to software
• Confer with customers regarding software needs and develop creative solutions to customer user requirements and problems
• Coordinate with the customer and staff for updates to the customer environment, responsible for testing the application environments, ensuring that the environment is functioning
• Develop, document, and revise new application design procedures, test procedures, and quality standards, including testing of new build designs
• Create training materials, prepare and compile training presentations to facilitate learning and conduct training sessions with new users, helping them learn the application

Billing Business Analyst

• Review, label, classify, and validate data according to detailed project guidelines
• Ensure **accuracy, consistency, and quality** across assigned tasks
• Apply instructions objectively when evaluating or categorizing content
• Identify edge cases, discrepancies, and annotation issues
• Escalate unclear or inconsistent cases when needed
• Perform quality checks and provide clear feedback where required
• Meet productivity and quality expectations in a remote work environment
• Work independently while following project standards and timelines

LLM Business Analyst

• Responsible for facilitating and performing complex research and analysis to support business operations
• Discerns business needs, elicits, documents, and manages requirements
• Develops business and functional requirements to solve larger and/or more complex business problems
• Communicates and validates requirements with stakeholders and identified SMEs
• Ensures creation of and adherence to requirements approach and management plan
• Collaborates with project teams to adhere to solution scope
• Drives and executes business readiness activities
• Develops new procedures, specifications for systems changes or other solution recommendations
• Analyzes results and creates plans to address weaknesses
• Develops and maintains reporting tools for measuring business area performance

Senior Business Analyst

• Analyzes business and technical processes to formulate and develop new and modified business information processing systems.
• Represents the business unit to define requirements and business cases for the technology developments.
• Coordinates with business and technology teams, ascertaining system requirements, such as program functions, output requirements, input data acquisition, and system techniques and controls.
• Requires knowledge of e-commerce tools, computer system capabilities, business processes, and work flow.

Business Process Analyst III

• Document business processes
• Prepare executive communications
• Develop reports and presentations
• Support strategic planning efforts
• Facilitate stakeholder meetings

Federal Business Analyst, Technical Writer

• Analyzes business and technical processes to formulate and develop new and modified business information processing systems
• Coordinates with business and technology teams, ascertaining system requirements, such as program functions, output requirements, input data acquisition, and system techniques and controls
• Represents the business unit to define requirements and business cases for the technology developments
• Develops and modified business information processing systems, such as production and inventory control systems, financial tracking systems, marketing, and human resources systems

Business Process Analyst 4

• Analyze business requests to be solved with automated systems.
• Formulate and design automated systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements.
• Provide expertise in identifying, evaluating and developing systems and procedures that meet user requirements and are within stated sizing estimates.
• Configure system settings and options; plan and execute business design, assist in integration and acceptance testing, where necessary; and create specifications for system to meet business requirements.
• Include analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.
• Begins to develop working relationships with client end-users, programmers and test analysts while assisting with the analysis, design, configuration, testing and maintenance of systems.
• Maintains communications with end-users for feedback to ensure systems continually meet the client's expectations.
• Analyzes basic problems and issues (complexity varies based on data requirements and business specifications) and offers standard business solutions.
• Coordinates and facilitates client meetings.
• Develops simple business specifications and logical flowcharts that include features and functions from which programmers can create technical specifications.
• Demonstrates a basic knowledge of systems/modules to design system screens and database structures.
• Works with programmers to design and develop requirements and learns to analyze the feasibility of new systems and enhancements to existing systems.
• Prepares input for system design, including final report and screen definition, logical system flow and implementation plans.
• Provides support with the resolution of issues that may cross multiple systems and affect the business process and tracking of application incidents/issues; becomes familiar with how to identify system impact of changes in the business, user needs, external business environment and operating systems.
• Develops documentation to include, but not limited to bulletins, manuals, file layouts and application design layouts for internal, client and training purposes.
• Assists with the preparation and coordination of client training and documentation for installation of systems and upgrades.
• Tracks and learns to document changes for functional and business specifications; writes detailed, universally understood procedures for permanent records and for use in training.
• Assists with coordinating documentation and client follow-up evaluation monitoring; post-implementation problems and revision requests.
• Maintains and administers procedures, methodology and/or application standards to include payment card industry and security related compliance.
• Demonstrates a working knowledge to conduct and support testing/planning/validation by clarifying the intended functionality.
• Participates in the resolution of issues to ensure a successful implementation.
• Tests and learns to analyze possible courses of action and solutions.
• Assists with coordinating implementations including vendor and in-house testing, readiness assessment, training and hardware capacity evaluation.
• Assists with the project planning efforts on small development efforts.
• Tracks project progress, collects and analyzes information and trends, and communicates to the user community any anticipated schedule deviations.
• Maintains software deployment plans as directed.

Business Analyst jobs in Mississippi

See all jobs on JobTailor

Business Analyst

Business Analyst

Senior Business Analyst, Finance Technology

Billing Business Analyst

LLM Business Analyst

Senior Business Analyst

Business Process Analyst III

Federal Business Analyst, Technical Writer

Business Process Analyst 4

Business Analyst