Business Analyst

• Own the definition and documentation of data integration requirements between Partex.AI and each internal and external data source.
• Translate integration requirements into specifications that the Data and Technology integration team can implement.
• Work closely with Product Managers and clinical operations stakeholders to translate feasibility workflow needs into platform requirements.
• Monitor integration health and data quality in Partex.AI outputs.
• Maintain integration documentation as a living artifact, updated when source systems change.

Business System Analyst

• Responsable de apoyar la toma de decisiones estratégicas a través del análisis financiero y de negocio
• Garantizar la calidad, integridad y confiabilidad de la información
• Desarrollar dashboards y reportes automatizados
• Analizar variaciones frente a presupuesto, forecast e históricos
• Monitorear costos y gastos
• Impulsar la automatización y mejora continua de procesos financieros y de reporting

Business Controlling Analyst

• Consolidar y mantener la visión del portafolio de iniciativas del programa
• Asegurar que cada iniciativa tenga propósito claro, prioridad definida, dependencias identificadas, trazabilidad y nivel de madurez suficiente.
• Consolidar iniciativas activas, futuras, detenidas o postergadas dentro del programa
• Apoyar la priorización y secuenciación de iniciativas según valor, riesgo, dependencias, capacidad y alineación estratégica
• Mantener trazabilidad entre objetivos del programa, iniciativas, proyectos y frentes de trabajo
• Identificar dependencias, duplicidades, riesgos y posibles solapamientos entre equipos
• Preparar insumos ejecutivos para seguimiento, gobierno y toma de decisiones
• Apoyar la definición de criterios de entrada, salida y readiness de iniciativas
• Transformar información dispersa en análisis claro, estructurado y accionable.

Business Analyst – Banca y Tecnología

• Levantar, documentar y gestionar requerimientos funcionales y no funcionales para proyectos de CX e IA Conversacional, asegurando trazabilidad desde el negocio hasta la implementación técnica.
• Analizar los journeys del cliente para identificar fricciones, oportunidades de mejora y casos de uso para automatización conversacional.
• Diseñar la lógica de flujos conversacionales (intents, entidades, NLU) en coordinación con los equipos de desarrollo e IA.
• Documentar especificaciones de integración de APIs (Swagger/Postman) y estructuras JSON para garantizar alineación entre sistemas.
• Facilitar sesiones de refinamiento, talleres de levantamiento de requerimientos y demostraciones con stakeholders técnicos y de negocio.
• Gestionar el backlog en Jira, priorizar historias de usuario y garantizar la calidad de los criterios de aceptación bajo marcos Ágiles/Scrum.
• Elaborar diagramas de flujo, mapas de procesos y modelos de negocio con herramientas como Visio u otras equivalentes.
• Actuar como punto de contacto entre el equipo de negocio, los desarrolladores y los arquitectos de solución para resolver ambigüedades y construir consenso.

Senior Business Analyst

• Deconstruct complex business processes into precise requirements
• Collaborate closely with PMs and technical teams
• Own Spec-Driven Development artifacts end-to-end
• Define what 'correct' means for various business entities
• Translate business policy into structured specifications

Technical Business Analyst

• Analyze incoming requests and discern core requirements
• Mediate conflicts, de-escalate tensions, and align competing priorities using data-driven negotiation
• Act as the central liaison between Customer Support, Product, and Engineering
• Translate complex technical jargon into clear, user-friendly language for customers
• Monitor the progress of escalated tickets, ensuring alignment with service expectations

Support Business Analyst

• Buscamos una persona que no solo documente requerimientos, sino que ayude a entender el problema, estructurar la solución funcional y conectar a negocio, tecnología y QA.
• Valoramos especialmente experiencia en proyectos de transformación bancaria, modernización de plataformas, integraciones, productos financieros, core bancario o capacidades reutilizables de negocio.

• Translate customer business requirements into technical designs and product configurations
• Work closely with customer sales and service organizations to define application metrics, reports, dashboards, data mapping, and other integration requirements
• Implement customer requirements using NICE’s software solutions

IT Business Analyst

• Support customers using the mortgage document preparation platform
• Serve as the primary point of contact for customer service and support
• Manage inquiries and requests through a helpdesk system
• Troubleshoot issues and identify effective solutions
• Gather and translate customer change requests into technical requirements
• Collaborate with support and product teams for solution delivery
• Migrate approved changes through environments as needed

Solutions Analyst

• Actively monitor real-time performance across all global operations teams, identifying potential issues in staffing levels, call volume spikes, and adherence to schedules
• Adjust schedules and allocate resources in real-time to ensure service levels are met, optimizing staff utilization
• Provide immediate and effective solutions to operational challenges such as call queues, technical support engineer (TSE) / agent availability, and unexpected events
• Generate and analyze intraday reports to track key metrics such as occupancy, service levels, and average handling time (AHT)
• Ability to assess workforce trends, staffing models and operational data to develop strategic recommendations that support business continuity, service level achievement and long-term operational scalability.
• Communicate real-time performance updates to operations teams, leadership, and other key stakeholders, providing recommendations for optimizing performance. Skilled in translating complex workforce data into concise, executive-level insights and recommendations tailored for senior leadership audiences.
• Demonstrate strong critical thinking and analytical problem-solving skills with the ability to proactively identify scheduling risks, operational gaps and workforce inefficiencies before they impact business performance.
• Implement real-time adjustments to workforce plans based on demand, including reallocation of TSE/ agents, skill-based routing, and schedule modifications
• Collaborate with the WFM scheduling team to ensure shift changes and workforce adjustments align with operational goals
• Work with global teams to manage and coordinate staffing for multi-region and multi-time zone operations, ensuring a seamless workforce across different markets
• Respond to real-time incidents, including system outages, weather-related issues, or unexpected increases in contact volume, by making immediate operational adjustments
• Coordinate with IT, operations, and support teams to manage workforce needs during crises and ensure business continuity
• Use real-time data to analyze and identify trends that impact workforce performance, TSE / agent productivity, and customer experience
• Provide recommendations for process improvements, staffing efficiencies, and better resource allocation based on real-time observations
• Contribute to continuous improvement efforts in workforce management processes by identifying areas of inefficiency or opportunity
• Work closely with Operations, Scheduling, and Forecasting teams to ensure alignment between real-time management and broader workforce strategies
• Support global workforce optimization efforts by sharing insights and contributing to the development of best practices

Business Process Analyst, Senior

• Definir funcionalmente los productos de cartera (créditos, condiciones, tasas, amortizaciones, mora, etc.) y traducirlos a especificaciones que el equipo de Smart Contracts pueda implementar en Vault.
• Actuar como el puente entre negocio y los Smart Contracts.
• Colaborar con el equipo que implementa los Smart Contracts en Vault, traduciendoreglas funcionales a especificaciones técnicas detalladas.

Business Analyst jobs in Colombia

See all jobs on JobTailor

Business System Analyst

Business Controlling Analyst

Business Analyst – Banca y Tecnología

Senior Business Analyst

Technical Business Analyst

Support Business Analyst

Senior Business Analyst

IT Business Analyst

Solutions Analyst

Business Process Analyst, Senior

Business Analyst