Solutions Analyst

PartnerOne

Solutions Analyst supporting customers in the mortgage document preparation platform. Managing inquiries, troubleshooting issues, and translating customer requirements into technical needs.

Posted 6/11/2026full-timeRemote • 🇨🇴 ColombiaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

.NETSQL

About the role

Key responsibilities & impact

Support customers using the mortgage document preparation platform
Serve as the primary point of contact for customer service and support
Manage inquiries and requests through a helpdesk system
Troubleshoot issues and identify effective solutions
Gather and translate customer change requests into technical requirements
Collaborate with support and product teams for solution delivery
Migrate approved changes through environments as needed

Requirements

What you’ll need

Experience in customer service or support, with the ability to manage and resolve issues effectively through a helpdesk ticketing system
Ability to interpret and translate business requirements into technical requirements
Solid troubleshooting and analytical skills with the ability to identify root causes and recommended solutions
Basic programming or scripting experience (e.g., VB.NET or similar), or proven ability to learn quickly
Strong written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences
Business-level English fluency
Attention to detail and ability to manage multiple requests in a fast-paced environment
Experience coordinating or executing changes across development, staging, and production environments
Preferrred:
Experience in mortgage, lending, or financial services industries
Experience with document generation systems
Experience or familiarity with SQL databases and queries
Experience working with a variety of helpdesk and change tracking systems

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account PartnerOne Website LinkedIn All Job Openings 201 - 500 employees 🏢 Enterprise ☁️ SaaS 💳 Fintech Enterprise
SaaS
Fintech PartnerOne is one of the fastest growing software groups in the world, providing solutions that enhance the operational efficiency of the largest enterprises globally. The company specializes in acquiring software firms and investing in their development to create more robust, effective, and agile software solutions. PartnerOne is trusted by 80% of the world's largest companies, including the top US and European banks, defense contractors, and media conglomerates, focusing on delivering unparalleled customer support and innovative technologies. Solutions Analyst 🕒 May 6 🇨🇴 Colombia – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧐 Business Analyst Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Support customers using the mortgage document preparation platform
Serve as the primary point of contact for customer service and support
Manage inquiries and requests through a helpdesk system
Troubleshoot issues and identify effective solutions
Gather and translate customer change requests into technical requirements
Collaborate with support and product teams for solution delivery
Migrate approved changes through environments as needed 🎯 Requirements
Experience in customer service or support, with the ability to manage and resolve issues effectively through a helpdesk ticketing system
Ability to interpret and translate business requirements into technical requirements
Solid troubleshooting and analytical skills with the ability to identify root causes and recommended solutions
Basic programming or scripting experience (e.g., VB.NET or similar), or proven ability to learn quickly
Strong written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences
Business-level English fluency
Attention to detail and ability to manage multiple requests in a fast-paced environment
Experience coordinating or executing changes across development, staging, and production environments
Preferrred:
Experience in mortgage, lending, or financial services industries
Experience with document generation systems
Experience or familiarity with SQL databases and queries
Experience working with a variety of helpdesk and change tracking systems Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior HR Solutions Analyst 🕒 May 5 J.S. Held LLC 1001 - 5000 💸 Finance Website LinkedIn All Job Openings Senior HR Solutions Analyst at J.S. Held translating HR operational needs into scalable solutions. Engaging with stakeholders and ensuring data integrity in a remote environment. 🇨🇴 Colombia – Remote 💰 Private Equity Round on 2015-10 ⏰ Full Time 🟠 Senior 🧐 Business Analyst Business Analyst, Genesys Cloud CX 🕒 May 1 Miratech 501 - 1000 Website LinkedIn All Job Openings Business Analyst supporting Contact Center transformation in a global IT consulting firm, collaborating with stakeholders and development teams to align business needs with technology solutions. 🇨🇴 Colombia – Remote 💰 Private Equity Round on 2022-04 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧐 Business Analyst Business Analyst 🕒 March 24 Jean Edwards Consulting 51 - 200 🤝 B2B 🤖 Artificial Intelligence 🏦 Banking Website LinkedIn All Job Openings Business Analyst collaborating with global teams to gather requirements and support testing. Contributing to diverse projects in insurance and reinsurance sectors via a technology consultancy. 🇨🇴 Colombia – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧐 Business Analyst Business Analyst 🕒 January 29 SGS 10,000+ employees 📋 Compliance ☁️ SaaS Website LinkedIn All Job Openings Business Analyst supporting onboarding of Legal Entities for Oracle E-Business Suite R12.2 in Colombia. Responsibilities include coordinating finance and IT activities while ensuring compliance with country-specific requirements. 🇨🇴 Colombia – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧐 Business Analyst Business Analyst 🕒 October 28, 2025 Solvo Global 501 - 1000 🤝 B2B 👥 HR Tech ☁️ SaaS Website LinkedIn All Job Openings Business Analyst supporting operations and account management with CRM management and team collaboration. 100% remote position with flexible daily hours in Colombian time. 🇨🇴 Colombia – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧐 Business Analyst 🗣️🇪🇸 Spanish Required View More Business Analyst Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Applicant Tracking System Keywords

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Hard Skills & Tools

VB.NETtroubleshootinganalytical skillsSQLdocument generation systems

Soft Skills

customer serviceissue resolutioncommunication skillsattention to detailability to manage multiple requests