Business Analyst

• Support systems onboarding, backend administration, access validation, and compliance activities
• Serve as a liaison between business teams and IT to coordinate issue resolution and technical support
• Perform troubleshooting, triage, root cause analysis, and follow-up on corrective actions
• Monitor systems and support cleanup activities to maintain data integrity and stability
• Support SAP updates, coordination, and validation activities
• Facilitate cross-functional team meetings and apply structured process methods and tools
• Influence stakeholders and support change efforts across diverse audiences
• Research procedures and guidelines to support strategic planning efforts

Senior Business Analyst

• Understand the entire lifecycle of a class action or similar matter, determine what data is required based on functional requirements, and define how that data and business rules will translate to internal applications.
• Develop and publish technical specifications, technical requirements, and other documentation, as required.
• Design data mappings and transformations which will be used to drive ETL procedures.
• Work with QC Analysts to design testing strategies and plans to ensure all outcomes are as expected.
• Using tools such as Excel, Access, SQL Server, and others, directly query, assess, and analyze data to ensure requirements are being met.
• Serve as liaison between Client Services (business) and Data Analysts (technical) teams to keep production work flowing smoothly.
• Work with Technical Project Managers to ensure all required steps and actions are captured in project plans, and that project timelines seem reasonable.
• Lead, conduct, or consult in user acceptance test exercises to ensure results are acceptable and meet requirements.
• Follow prescribed software development standards, processes, procedures, methodologies, etc., according to departmental policies and conventions.
• Interact and correspond professionally with team members, project management, clients, and other stakeholders.
• Account for and accurately log time against project work.

• Play a critical part in ensuring Gainwell is meeting our clients’ objectives in important areas
• Help coordinate a business analyst team’s duties and activities on IT projects and nurture newer team members by providing guidance and support
• Be a knowledgeable bridge between clients, project managers and technical staff to define, document and share business requirements and expected impact
• Work with the client to develop business specs at the start of a technical project
• Analyze, plan, design, document or make recommendations to improve business processes to support client’s technology goals
• Help verify that all requirements have been met by approving and validating test results
• Exercise your ability to use basic analytical or relational database software — such as Excel or SQL — to quantify the anticipated impact of work

• Analyze business requests to be solved with automated systems.
• Formulate and design automated systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements.
• Provide expertise in identifying, evaluating and developing systems and procedures that meet user requirements and are within stated sizing estimates.
• Configure system settings and options; plan and execute business design, assist in integration and acceptance testing, where necessary; and create specifications for system to meet business requirements.
• Include analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.
• Begins to develop working relationships with client end-users, programmers and test analysts while assisting with the analysis, design, configuration, testing and maintenance of systems.
• Maintains communications with end-users for feedback to ensure systems continually meet the client's expectations.
• Analyzes basic problems and issues (complexity varies based on data requirements and business specifications) and offers standard business solutions.
• Coordinates and facilitates client meetings.
• Develops simple business specifications and logical flowcharts that include features and functions from which programmers can create technical specifications.
• Demonstrates a basic knowledge of systems/modules to design system screens and database structures.
• Works with programmers to design and develop requirements and learns to analyze the feasibility of new systems and enhancements to existing systems.
• Prepares input for system design, including final report and screen definition, logical system flow and implementation plans.
• Provides support with the resolution of issues that may cross multiple systems and affect the business process and tracking of application incidents/issues; becomes familiar with how to identify system impact of changes in the business, user needs, external business environment and operating systems.
• Develops documentation to include, but not limited to bulletins, manuals, file layouts and application design layouts for internal, client and training purposes.
• Assists with the preparation and coordination of client training and documentation for installation of systems and upgrades.
• Tracks and learns to document changes for functional and business specifications; writes detailed, universally understood procedures for permanent records and for use in training.
• Assists with coordinating documentation and client follow-up evaluation monitoring; post-implementation problems and revision requests.
• Maintains and administers procedures, methodology and/or application standards to include payment card industry and security related compliance.
• Demonstrates a working knowledge to conduct and support testing/planning/validation by clarifying the intended functionality.
• Participates in the resolution of issues to ensure a successful implementation.
• Tests and learns to analyze possible courses of action and solutions.
• Assists with coordinating implementations including vendor and in-house testing, readiness assessment, training and hardware capacity evaluation.
• Assists with the project planning efforts on small development efforts.
• Tracks project progress, collects and analyzes information and trends, and communicates to the user community any anticipated schedule deviations.
• Maintains software deployment plans as directed.

• Evaluates the activities, performance and systems within a specific area for standards and workflow simplification.
• Compiles data for analysis and prepares reports and presentations for management using applicable programming languages and/or software products.
• Reviews system enhancements/upgrades to determine applicability of customer file modification requirements.
• Facilitates timely and accurate updates to reference files based on customer requests.
• Coordinates testing and debugging of new or modified software.
• Creates test matrices and supporting documentation.
• Develops and executes formal test plans to ensure delivery of quality software applications.
• Monitors software implementations for exceptions and to verify that changes to the systems' operational process had the desired effect.
• Identifies and documents systems problems and assists in their resolution.
• Researches system problems and identifies potential solutions.
• Investigates and diagnoses system problems, formulates solutions, initiates change sheets, defines business requirements and tests corrections.
• Researches any questionable standard system or local component problematic situations to assure compliance and accuracy.
• Under general direction, defines business requirements, tests, and leads small to moderate projects.
• Assists management in performing business reviews by analyzing internal/external projects and changes.
• Ensures changes do not have a negative impact on productivity and procedures.
• Makes recommendations to improve productivity, cost effectiveness and timeliness.
• Communicates with management and departmental personnel to document workflow procedures.
• Assists in preparing verbal and written communication about business changes with management or other staff members.
• Prepares written reports and analyses pertaining to testing results and related data, including recommendations for customers on improving operational workflows.

Business Analyst II

• Work directly with stakeholders to define, document, and drive business requirements
• Document business requirements using customer journeys, business context diagrams, and process flows
• Prepare business validation (UAT) plan and support business users in performing validation
• Partner closely with business stakeholders and subject matter experts

Business Solutions Analyst III

• Identify, map, measure, analyze and improve routine to moderately complex clinical and business processes
• Perform current and future workflow analysis and map out critical business processes
• Prepare documentation for business requirements by using case diagrams, data flow diagrams, data models, and object models
• Evaluate whether a proposed solution meets the business and clinical needs
• Translate user requirements into functional and technical design specifications
• Develop test plans, test cases, and test scripts to validate performance of all functions
• Conduct effective unit, integration, system and end-user acceptance testing through execution of the tests
• Provide client and support training through development of training materials
• Monitor system functionality and clinical and business processes instituting changes as needed

IT Business Analyst – Finance & Supply Chain

• Responsible for managing and optimizing contact center resources through forecasting, scheduling, intraday management, and performance analysis.
• Develop short- and long-term contact volume forecasts using historical data, seasonality, and business drivers.
• Build staffing and capacity models aligned to service level, ASA, abandonment, and occupancy targets.
• Adjust forecasts based on marketing initiatives, outages, promotions, and business growth.
• Maintain and update agent schedules in Genesys Cloud WFM.
• Track schedule adherence, conformance, and shrinkage assumptions.
• Monitor queues, agent status, and staffing levels throughout the day.
• Identify intraday performance variances and escalate risks to leadership.
• Produce daily, weekly, and monthly workforce management reports and performance insights.
• Partner with Operations, Training, and CC Administration teams.

Workforce Management Analyst

• Gather, document and organize requirements from CMS regulatory documentation
• Support facilitation of client discovery sessions and work stream meetings (creating materials, back-up to PO)
• Assist with creation and maintenance of workflows
• Create deliverables
• Assist PO with other program activities and deliverables such as: IRAADQ resolution / follow-up, writing features and user acceptance criteria

Business Analyst, Optum Experience

• Support IGCE, RFP, TAR, and ECP processes
• Conduct cost/price analysis and reporting
• Support CPARS and contract administration
• Track financial metrics and program milestones
• Support invoice validation and contract closeout

Business Analyst – COR Support

• Initiates own assignments and benchmarks industry practices.
• Communicates supply chain information throughout the enterprise by integrating and aligning processes, procedures and practices with multiple organizations and domestic/international customers/suppliers to ensure cost effective materials management.
• Researches and incorporates new technologies.
• Leads and facilitates teams to develop advanced technological ideas with multiple organizations and internal/external customers/suppliers.
• Develops recommendations and/or implement solutions in support of program, organization and/or multiple business units.
• Serves as an organization spokesperson on advanced projects and programs.
• Advises management and customers on advanced technical research studies and applications.
• Develops advanced technological ideas and guides their development into final products to enhance the organization's technological capability.
• Works under consultative direction.

Senior Supply Chain Management Analyst – Virtual

• Work alongside data analysts and strategists to build AI-powered data resources using Claude that pull all marketing data into one centralized system.
• Help expedite and streamline marketing data workflows and reporting.
• Support the development of data structures and pipelines that improve team-wide access to insights.
• Conduct research and summarize data findings for the marketing team.
• Collaborate with a cross-functional team including marketing interns across PR, SEO, Social, and Paid channels.
• Learn how data analytics operates within a regulated financial services environment.

Business Analyst, Summer Internship

• Assess, design, and optimize Human Resources (HR) processes and technology solutions
• Collaborate with HR and business stakeholders to understand their needs
• Document comprehensive business and system-level requirements
• Facilitate decision-making, ensuring alignment between business goals and user needs
• Perform system functionality testing and ensure quality standards
• Define and establish key performance indicators (KPIs) for HR process improvements
• Gather and analyze quantitative and qualitative data to inform product decisions

Business Analyst – Employee Data, Human Capital Management

• Responsible for conducting research and program analysis using the General Fund Enterprise Business Systems (GFEBS), and Mechanization of Contract Administration Services (MOCAS), Shared Data Warehouse (SDW), and Wide Area Workflow (WAWF).
• Review obligations and validate Un-liquidated Obligations (ULOs).
• Verify case lines determined to be logistically supply/service complete.
• Validate the total FMS obligations on contracts and recognize missing obligations in the accounting system; and provide status of Unliquidated Obligation (ULOs).
• Pull samples and data for budgetary reporting to ensure compliance within US Army Audit Readiness.
• Research Unliquidated Obligations (ULOs) and Negative Unliquidated Obligations (NULOs) and advise management of closeout and reconciliation strategy.
• Develop Reconciliation and Contract package for Acquisition Branch to clear ULO balances on contracts.
• Assist in collecting date required for the Joint Reconciliation Program Audits.
• As required, develop and prepare briefings, reports, executive summaries and other required documents which detail regarding the reconciliation of contracts with regards to ULOs, NULOs for disbursement issues, from various invoices submitted.
• Provide applicable ULO document information to include MIPRs, DD448-2's, contract data, and GFEBS Status of Funds data to POCs for Contract and MIPR ULOs.
• Assist with FMS Case and line closure on various contracts.
• Responsible for monthly reconciliation and subsidiary registers to various financial reports.
• Review and analyzes accounting system computerized reports.
• Develop and presents recommendations for General Fund Enterprise Business System (GFEBS) accounts, transactions, and contracts.
• Participate in meetings with customers, senior Army officers and civilians, government action officers and other vendors to gather and integrate data, assist with project scheduling and track progress of assigned work segments.
• Provide Joint Reconciliation Program (JRP) support and independently research and review audit samples.

Financial Management Analyst

• Lead the full Materiel Release process for Army Aviation systems, ensuring all documentation, requirements, and validations are completed accurately and on schedule.
• Coordinate across PMO, CPE, engineering, test, and sustainment teams to ensure readiness for type classification, safety releases, and fielding decisions.
• Analyze and manage logistics data to support system readiness, sustainment planning, and lifecycle management.
• Track and manage risk related to materiel release, safety, and sustainment, providing recommendations and mitigation strategies to leadership.
• Prepare and brief senior leaders on materiel release progress, logistics milestones, and program impacts.
• Support Army fielding activities, ensuring units receive the materiel, training, and documentation required to operate and sustain new systems.
• Serve as the logistics subject matter expert, advising program leadership on sustainment strategies, lifecycle cost impacts, and readiness drivers.
• Foster collaboration across government and contractor teams to keep logistics deliverables aligned with mission priorities.
• Tracks/monitors MRTS get well planning dates and conditions.
• Informs the Product Support Manager (PSM) of required get well extension request.
• Holds TC/MR Integrated Product Teams (IPT), prepares briefing materials, tracks meeting minutes, maintains action item tracker.
• Tracks unit compliance for MWO application.
• Coordinates MWO packages with the Life-Cycle Management Command MWO coordinator.
• Schedules MWO validation (VAL) and verification (VER) events with stakeholders, and Original Equipment Manufacture or Government Agency.
• Schedules equipment Users for VER activities through the appropriate Capability Manager and or CASCOM.
• Identifies contractual language and CDRLs for MWO requirements to include in the Statement of Work and or Performance Work Statements.

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