Billing Specialist

• Perform timely follow-up on outstanding insurance claims and unpaid accounts
• Investigate and resolve claim denials, rejections, and underpayments
• Post insurance and patient payments accurately and reconcile discrepancies
• Identify trends in denials or payment issues and escalate as needed
• Work aging reports and prioritize accounts based on timely filing and payer guidelines
• Communicate with insurance companies to obtain claim status, reprocess claims, or correct errors
• Submit corrected claims, appeals, and supporting documentation as needed
• Collaborate with coding and front-end teams to resolve billing issues at the source
• Maintain accurate account documentation and follow-up notes in the system

Billing Coordinator

• Review and enter changes to bims in accounting program to ensure invoices are rendered according to client requirements.
• Prepare electronic invoices using LEDES files, supporting documentation and ensure successful submissions via designated electronic billing systems.
• Maintain billing information and special instructions in accounting database.
• Create new matters in electronic billing systems.
• Monitor and submit case budgets in electronic billing systems.
• Monitor and submit timekeeper billing rates and staffing plans in electronic billing systems.
• Respond to various billing/appeal/deductions related inquiries.
• Retrieve invoice, deduction, and appeal backup from various electronic billing systems.
• Provide attorneys with detailed analysis of deductions.
• Monitor appeal due dates, follow up for responses and submit appeals timely.
• Assisting with reporting and special projects as needed.

• Interacts with customers regularly to ensure accurate and timely billing
• Reviews and validates pricing and terms of service agreements and purchase orders
• Responsible for entering and updating service agreement billing and terms in custom operating system
• Handles routine dispute resolution and resolves all internal and customer inquiries through phone, email and customer ticketing system in a timely manner; escalates unresolved issues to Lead or Supervisor
• Retrieves and enters meter reads; retrieves purchase orders for contract renewal
• Responsible for manual billing of contracts with CFS. Ensures payments are booked correctly. Complete more complex reporting required by the accounts
• Coordinates data flow between CFS and Canon USA; reviews and tracks insourcing payments
• Upgrades quotes for Sales
• Facilitates all Waive Requests from CFS
• Processes contract termination at End of Life; processes and enters all lease addendums and modifications
• Processes manual billing for Professional Services, chargeable supplies, labor costs, and other provider billing
• Advises Collections on cash or credit application to ensure accurate open receivables
• Works to ensure billing format matches master agreement, (when appropriate) and provides custom reporting when necessary
• Reconciles all customer billing with open receivables to ensure customer receives all billing from multiple departments correctly
• Enters and uploads invoices to third party portals

Billing Representative

• Ability to work effectively in Microsoft excel (Incl. Pivot Tables, Formulas, etc.)
• In house software systems, Application support, JIRA, and Internal/External websites (Raw EDI, SSL/Terminal sites, etc.)
• Ability to learn and use knowledge of in house systems, contracts, and business rules to ensure accurate billing.
• Work effectively with peers to foster a positive working environment and support overall team productivity
• Create and facilitate process improvements to maximize the team’s productivity and confirm process implementation success.
• Train members of billing team on new processes, and reports.
• Effective oral and written communication skills.
• Ability to prioritize and delegate work to team members as managed by their supervisor.
• Handle closing quality control process for their assigned areas
• Willingness and ability to work independently on assigned tasks
• Ability to work in various pools as needed using transferrable knowledge
• Ability to learn new systems and processes to support business changes

Senior Billing Analyst

• Assist with entering alpha/numeric information into the company database
• Verify input data to ensure accuracy of completed work; scanning and editing for errors during processing
• Work as a team member to think conceptually about ways to efficiently collect data and enhance the database to maximize results/outcomes
• Gather documentation and research various databases
• Create and distribute reports for various pool, field, and operational activities
• Continue to identify and correct system issues and develop process improvements

Billing Analyst

• To issue invoices to customers.
• Review orders and work orders for correct documentation.
• Calculating charges to customers & clients
• Issuing invoices to customers & clients
• Checking and reviewing customer orders and work orders/estimates for correct documentation
• Data entry, mail & some telephone duties as well as other administrative support tasks

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• Assist with initiating and implementing of all aspects of the monthly client billing process including: Review and edit monthly proformas as instructed by the Billing Attorney via Paperless Proforma.
• Modify time and cost entries as directed.
• Write offs and write downs.
• Completing transfers, dividing, and combining timecards.
• Ensuring rates are accurate.
• Applying available funds to billing as instructed.
• Verify accuracy of billing.
• Compile supporting back-up documentation, per client billing guidelines as required.
• Acquire and maintain proper approval documentation.
• Finalize and distribute invoices in accordance with Firm and Client guidelines.
• Research and respond to billing inquiries from both attorneys and clients in a timely and professional manner.
• Submit invoices by mail, email, e-billing via eBillingHub and other e-billing vendors as required.
• Set up matters for e-billing on vendor sites and within the firm’s billing system.
• Address and resolve billing disputes and discrepancies in a timely manner.
• Coordinate appeals for rejected invoices.
• Provide client accruals, status updates and budgets upon request.
• Communicate with attorneys, clients, or staff to address billing questions, as needed.
• Maintain contact with attorneys, staff, and clients and observes confidentiality of client and firm matters.
• Answer questions regarding billing processes and procedures.
• Collaborate with other departments as needed for Accounts Receivable, client and matter setup, rate management, trust accounting, unallocated funds, and billed on account funds.
• Maintain addresses, invoices templates, and e-billing information within the firm’s billing system.
• Assist with customized reporting requirements for internal/external clients.
• Effectively prioritize numerous tasks and complete within designated time deadlines.
• Manage monthly reports surrounding billing workload.
• Other duties as assigned.

• Coordinate and audit electronic invoice submissions of the billing team.
• Ensure all e-billing procedures are being followed in an accurate and timely manner.
• Provide excellent customer service to internal and external customers; escalate any potential service delivery issues to the manager.
• Document and maintain e-billing vendor instructions and templates.
• Responsible for generating and reviewing monthly reports surrounding e-billing items to administer deadlines and maintain data that may require continuous follow up.
• Mentoring assigned Billing Specialists: Guidance with electronic billing setups in 3E Matter Maintenance, eBillingHub, and third party electronic billing vendor websites.
• Assistance with resolving invoice rejections and reductions.
• Maintain electronic billing application; monitor outstanding and rejected electronically billed invoices: Assist receivable team with appropriate reports and work with group to ensure timely response in resolution of short paid electronic invoices.
• Responsible for assisting with new client electronic billing setups.
• Client Billing: Assist with initiating and implementing of all aspects of the monthly client billing process including: Maintain telephone and personal contact with clients, attorneys and staff on billing matters Modify time and cost entries as directed Compile necessary back-up documentation per client billing guidelines Acquire and maintain proper approval documentation Print/mail or electronically submit client invoices.
• Utilize computerized accounting and billing software applications.
• Maintain contact with attorneys, staff, and clients and observes confidentiality of client and firm matters.
• Provide electronic billing education training as needed.
• Evaluate and recommend new process improvements.
• Perform special projects and other duties as assigned.
• Manage the day-to-day changes required to maintain accurate client information

Lead Electronic Billing Specialist

• Lead a complex, high-scale, and control intensive billing function that supports Fidelity’s businesses and products.
• Ensure accuracy, integrity, and resiliency of billing operations that process billions of dollars in revenue annually.
• Evolve billing into a strategic platform capability that enables growth, transparency, and speed to market.
• Sponsor multi-year billing modernization program, driving straight-through processing and increased scale and efficiency within the billing function.
• Partner with the billing team and technology groups to create a roadmap for meaningful incremental process improvements and eliminate manual processes.
• Maintain focus on controls, audit readiness, and regulatory compliance while challenging the organization to improve client experience.
• Collaborate with finance and accounting and assist on any audit requests.

Head of Billing

• Responsible for billing Detention and Demurrage Charges accurately and timely
• Review and validate incoming detention and demurrage invoices from Ocean carriers to ensure they are FMC compliant
• Dispute any invalid invoices and see through the dispute process for recovery
• Post valid invoices for demurrage and detention into SAP web cost for payment
• Review Detention and Demurrage daily container reports to audit all containers being empty returned to terminal
• Calculate customer Demurrage and Detention per customer NRA for containers attracting these charges
• Review all internal shipment data to ensure that timeline information is accurate and validated against carrier websites
• Prepare customer outgoing Detention and Demurrage invoices in compliance with internal DSV SOP
• Notify the forwarder of demurrage and detention charges that are being billed to their customer on their files
• Escalate to the manager missing demurrage and detention rates on the customer NRA
• Escalate all non-recoverable detention and demurrage charges to the relevant branch and ocean manager
• Review customer disputes raised and ensure completion of dispute process
• Any other accounting and operational functions assigned by the manager.

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