Bilingual

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Care Center Representative, Bilingual/Spanish

• Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties.
• Paying attention to detail while documenting alarm handling procedures within the alarm screens.
• Completing alarm processing in accordance with departmental procedures.
• Receiving inbound calls and relaying important information about life-safety systems and services, including updating customer accounts and solving billing questions.
• Supporting ADT customers by problem solving, de-escalating customer issues and resolving account issues.
• Providing technical support and troubleshooting devices across ADT systems.
• Helping customers understand the ADT noble purpose and providing customer lifestyle solutions.
• Coaching, team meetings or 1:1 development time to grow and develop your career at ADT.

Bilingual Monitoring Representative

• Deliver exceptional customer experiences through a natural conversation style
• Educate on all IGS products and services that result in customer sales and retention
• Navigate systems, procedures, and other resources to provide accurate and timely resolution to customer inquiries
• Meet and exceed performance metrics, customer satisfaction, sales goals and service level goals
• Provide follow up as needed on customer inquiries to ensure resolution satisfies our customers and meets all internal expectations
• Conduct proactive consultative analysis to identify and act upon opportunities to up-sell and cross-sell customers
• Demonstrates full understanding of current marketing programs and offerings; communicate clearly to the customers to assist them in making an informed decision
• Achieves all customer experience and sales standards set for the department by following the established departmental goals, policies and procedures

Customer Solutions Specialist, Bilingual

• The scribe performs medical record documentation and clerical duties to increase provider effectiveness, efficiency, and productivity for improved patient flow and satisfaction
• Preparing and assembling medical record documentation/charts to support healthcare providers
• Entering the patient room with the physician during patient visit to capture and transcribe medical record documentation utilizing electronic medical record applications
• Thoroughly updating all components of the patient's medical record at the direction of the physician
• At the direction of the physician, updates all components of the patient's medical record including subjective and objective information, physical exam, and any other pertinent clinical information
• Preparing and sending all documentation to physician for review and approval via authentication of detailed data entry and facility-specific procedures
• Collaborating with healthcare staff to efficiently monitor basic lab results and screening procedures
• Monitor duration of lab test and follow up as necessary
• Ensure accurate documentation in patient record
• Supporting compliance with hospital and ProScribe policies
• Understand and maintain HIPAA regulations
• Understand and maintain Joint Commission standards
• Understand applicable policies for assigned site
• Understand ProScribe policies as related to specific role
• Demonstrating professionalism through adherence to ProScribe’s attendance policies at assigned facility
• Performing other clerical duties and tasks to improve provider productivity and clinic workflow as assigned

Bilingual jobs in Wyoming

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Care Center Representative, Bilingual/Spanish

Bilingual Monitoring Representative

Customer Solutions Specialist, Bilingual

Bilingual Spanish Virtual Medical Scribe, Family Medicine