Bilingual

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Care Center Representative providing support during critical moments for individuals and families

Care Center Representative, Bilingual/Spanish

Care Center Representative supporting individuals and families across the country during critical moments. Providing compassionate customer support in a fully remote role for Spanish-English bilingual applicants only.

• Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties.
• Paying attention to detail while documenting alarm handling procedures within the alarm screens.
• Completing alarm processing in accordance with departmental procedures.
• Receiving inbound calls and relaying important information about life-safety systems and services, including updating customer accounts and solving billing questions.
• Supporting ADT customers by problem solving, de-escalating customer issues and resolving account issues.
• Providing technical support and troubleshooting devices across ADT systems.
• Helping customers understand the ADT noble purpose and providing customer lifestyle solutions.
• Coaching, team meetings or 1:1 development time to grow and develop your career at ADT.

Bilingual Monitoring Representative assisting customers with monitoring services

Bilingual Monitoring Representative

Bilingual Monitoring Representative at ADT providing technical support and assistance for alarm systems. Requires fluency in English and Spanish to ensure excellent customer service.

• Deliver exceptional customer experiences through a natural conversation style
• Educate on all IGS products and services that result in customer sales and retention
• Navigate systems, procedures, and other resources to provide accurate and timely resolution to customer inquiries
• Meet and exceed performance metrics, customer satisfaction, sales goals and service level goals
• Provide follow up as needed on customer inquiries to ensure resolution satisfies our customers and meets all internal expectations
• Conduct proactive consultative analysis to identify and act upon opportunities to up-sell and cross-sell customers
• Demonstrates full understanding of current marketing programs and offerings; communicate clearly to the customers to assist them in making an informed decision
• Achieves all customer experience and sales standards set for the department by following the established departmental goals, policies and procedures

Customer Solutions Specialist providing exceptional experiences and sales support for IGS energy

Customer Solutions Specialist, Bilingual

Customer Solutions Specialist engaging customers in IGS energy's sustainability journey. Delivering exceptional customer experiences while educating on products and driving sales in a remote role.

• The scribe performs medical record documentation and clerical duties to increase provider effectiveness, efficiency, and productivity for improved patient flow and satisfaction
• Preparing and assembling medical record documentation/charts to support healthcare providers
• Entering the patient room with the physician during patient visit to capture and transcribe medical record documentation utilizing electronic medical record applications
• Thoroughly updating all components of the patient's medical record at the direction of the physician
• At the direction of the physician, updates all components of the patient's medical record including subjective and objective information, physical exam, and any other pertinent clinical information
• Preparing and sending all documentation to physician for review and approval via authentication of detailed data entry and facility-specific procedures
• Collaborating with healthcare staff to efficiently monitor basic lab results and screening procedures
• Monitor duration of lab test and follow up as necessary
• Ensure accurate documentation in patient record
• Supporting compliance with hospital and ProScribe policies
• Understand and maintain HIPAA regulations
• Understand and maintain Joint Commission standards
• Understand applicable policies for assigned site
• Understand ProScribe policies as related to specific role
• Demonstrating professionalism through adherence to ProScribe’s attendance policies at assigned facility
• Performing other clerical duties and tasks to improve provider productivity and clinic workflow as assigned

Medical Scribe documenting patient visits for Proscribe LLC in Family Medicine

Bilingual Spanish Virtual Medical Scribe, Family Medicine

Medical Scribe documenting medical records and assisting healthcare providers at Proscribe LLC. Requires bilingual Spanish skills and flexible availability for Family Medicine shifts.

Bilingual jobs in North Dakota

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Care Center Representative, Bilingual/Spanish

Bilingual Monitoring Representative

Customer Solutions Specialist, Bilingual

Bilingual Spanish Virtual Medical Scribe, Family Medicine