Bilingual

• Oversee all aspects involved in the daily operation of a retail store
• Manage and develop a team to ensure sales and service goals are met
• Ensure customers are provided with an extraordinary experience with products and services
• Perform additional outreach and promotional activities, including off-site events as needed
• Provide best in class paid training to set up leadership success

Bilingual Spanish Retail Store Manager

• Conducting remote semi-structured interviews (via Phone) with older adults from diverse cultural, ethnic, and socioeconomic backgrounds.
• Gathering meaningful feedback on participants' experiences and satisfaction with services.
• Independently organize and manage your interview schedule.
• Conduct interviews with empathy, creating a comfortable, unbiased environment.
• Track call dispositions and access participant information through an online file-sharing platform.
• Record interview outcomes, resolve inconsistencies, and submit findings.
• Ensure confidentiality and compliance with federal HIPAA regulations and data security.
• Maintain regular communication with Vital Research for updates and support.

Bilingual Field Interviewer, Hmong/English

• Provide exceptional customer service
• Advocate for customers and guide issue resolution
• Investigate customer concerns and implement process improvements
• Support other customer service advocates

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Bilingual Spanish Retail Store Manager

Bilingual Field Interviewer, Hmong/English

Senior Complaints Coordinator, Bilingual – Spanish