Attorney

• Handle inbound calls from new leads, referrals, and active clients
• Conduct outbound follow-ups via phone, SMS, and email (daily for up to 14 days)
• Qualify personal injury and mass tort cases based on defined criteria
• Guide qualified callers through next steps and secure completed intake and signed engagement
• Coordinate and confirm e-signatures and required documentation
• Warm transfer qualified cases to attorneys or intake managers
• Provide status updates to clients and respond to inquiries professionally
• Escalate urgent situations related to injuries, medical needs, or legal deadlines
• Maintain accurate and detailed case notes in FileVine or CRM systems
• Support surge intake needs during mass tort campaigns

Legal Intake, Client Communications Specialist

• Analyze current firm workflows and identify opportunities for automation and efficiency improvements
• Develop and implement systems that streamline legal and administrative operations
• Manage and optimize legal technology platforms, case management software, and internal tools
• Create workflow automations to reduce manual tasks and improve productivity
• Train attorneys and staff on legal software, technology tools, and best practices
• Monitor operational performance metrics and generate reports for leadership
• Coordinate technology implementation and operational improvement projects
• Document workflows, procedures, and internal operating standards
• Collaborate with firm leadership to recommend scalable operational solutions
• Troubleshoot software and process-related issues while supporting continuous improvement initiatives

Legal Operations Associate

• Establish reliable tracking of all Asset Resolution invoices; improve organization and follow-up on current invoices so eligible discounts are not missed; support timely movement of invoices through review, correction, and payment readiness; provide strong operational support for aged invoice matters handled by Cristina; improve visibility into invoice status, blockers, and upcoming payment items; and help create a more consistent, disciplined legal billing workflow between Legal Operations, Finance, and outside counsel.
• Manage legal billing workflow for Asset Resolution matters
• Track invoice status, rejections, corrections, and payment readiness
• Coordinate with outside counsel, Legal, Finance, and AP
• Support timely processing of current invoices within discount periods
• Assist Corporate VP with aged invoice negotiation support and follow-up
• Maintain accurate reporting, records, and billing trackers.

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Legal Intake, Client Communications Specialist

Legal Operations Associate

Legal Billing & Operations Analyst – Asset Resolution