Associate

• Provide day-to-day, high-quality support donors on a variety of inquiries, including but not limited to refunds, canceling recurring donations, standard login inquiries, and managing various other donor-related requests.
• Efficiently triage all incoming support requests to the correct team based on email content.
• Provide proactive support and outreach to our users as needed.
• Review voicemails and return phone calls as needed.
• Flag potential bugs or issues with ActBlue’s platform that are reported to us by our users as needed.
• Review donation transactions as part of our fraud prevention workflow.
• Meet established quality and productivity standards for the role.

Donor Support Associate providing customer service for ActBlue donors

Donor Support Associate – Temporary Role

Donor Support Associate providing support for small-dollar donors using ActBlue’s fundraising platform. Assisting with inquiries and managing donor-related requests in a remote capacity.

• Strengthens donor relationships by designing and delivering strategic engagement, stewardship, and event experiences that deepen connection
• Leads the planning and execution of fundraising and stewardship events
• Coordinates donor engagement activities
• Partners with the Vice President of Mission Advancement and the Director of Marketing & Communications to create compelling donor centric communications
• Leads donor acquisition efforts, enhances donor retention, and contributes significantly to the annual fundraising goals of the organization
• Demonstrated expertise in event planning, strong organizational and time management abilities, and coordination of volunteers and donor centered stewardship
• Competence in email-marketing platforms, direct-mail processes, and digital analytics for engagement metrics
• Proficient in donor management and fundraising software (e.g., Raiser’s Edge, Bloomerang) for data entry, reporting, segmentation, and maintaining data integrity
• Ability to develop and interpret engagement metrics and dashboards to inform strategy
• Solid understanding of fundraising industry practices, including donor acquisition, stewardship, and retention best practices
• Manage small group and virtual engagement opportunities, including tours, impact briefings, and program touchpoints
• Lead or support signature events, ensuring strong logistics, volunteer coordination, and donor centered stewardship

Philanthropy Engagement Associate strengthening donor relationships for Lutheran Social Services

Philanthropy Engagement Associate

Philanthropy Engagement Associate strengthening donor relationships through strategic engagement and events for Lutheran Social Services. Leading donor acquisition and retention efforts to achieve fundraising goals.

• Ensure products get where they need to be by receiving, picking, packing, shipping, wire cutting and assistance with general maintenance of the warehouse.
• Pick, check, pack, and ship orders.
• Load, unload, and move materials and supplies using safety equipment, hand trucks, and front-end loaders/forklifts.
• Receive, check in and store inventory in a safe manner and ensuring the quality and quantity of products.
• Cut wire, rod, or strut, safely utilizing the appropriate equipment.
• Sweep floors, remove trash and otherwise maintain the warehouse in a tidy and safe condition.
• Record damaged or defective materials.

Warehouse Associate ensuring products are received, packed, and shipped.

Warehouse Associate

Warehouse Associate ensuring products are received, picked, packed and shipped. Joining Echo Electric, a leader in electrical distribution, with opportunities for growth.

• Serve as a primary resource for day-to-day end-user support across hardware, software, and SaaS applications for remote and in-office staff
• Execute core IT processes including onboarding, offboarding, incident management, and change management, while actively identifying opportunities to improve how those processes work
• Triage and respond to the IT support queue, prioritizing tickets to maintain service level commitments across a distributed workforce
• Support and administer core SaaS platforms including Okta, Jamf, Google Workspace, Slack, Atlassian, and Zoom
• Support identity and access management workflows, including provisioning, SSO configurations, and access reviews
• Follow and uphold endpoint security standards including patch compliance, configuration enforcement, and MDM policy management, and surface gaps or improvement opportunities to the team
• Coordinate with vendors to resolve technical issues and procure hardware and networking equipment as needed
• Participate in and contribute to IT application rollouts and cross-functional technology projects
• Recognize and surface opportunities to automate repetitive tasks and improve service delivery efficiency
• Maintain accurate, high-quality technical documentation for processes, systems, and projects
• Contribute to the IT knowledge base to support team scalability and end-user self-service
• Provide end-user training on tools and processes to promote technology fluency across the organization

Desktop Support Associate II providing IT support for ActBlue's remote staff

Desktop Support Associate II

Desktop Support Associate II providing IT support for ActBlue's remote and in-office staff. Ensuring smooth technology operations for a nonprofit dedicated to progressive causes.

• Promote learner and faculty success and quality through data-informed decisions and projects
• Support successful programs through oversight, coaching, engagement and management of adjunct faculty.
• Assure the achievement of institutional and programmatic benchmarks, performance indicators and process efficiency with analytical support and discipline.
• Collaborate with university team members to ensure that we support our world-class faculty according to SNHU's core values.
• Develop and follow processes to support faculty according to accreditation standards, institutional policies, and human resource standards,
• Part of the team that is responsible and accountable for optimization of all parts of the faculty experience and lifecycle including daily operational processes and tasks related to students and faculty.
• Lead collaborative efforts across departments to support learner, faculty, and graduate success and program growth.
• Conduct environmental scanning and research in collaboration with internal and external partners to identify trends and inform actions to increase faculty excellence.
• Support improvements in processes to increase automation, improve data and reporting, ability to grow, reduce cost, and better support collaboration between partners.
• Support a high engagement faculty experience along each phase of the adjunct faculty lifecycle.
• Participate in communication and collaboration across partners to assure holistic approaches to process and experience optimization.
• Participate in the review, documentation, and reporting of processes, process-based metrics, initiative progress and measures, across stakeholder teams, to maintain the transparency of the results of this team's efforts.
• Analyze data to improve the faculty experience

Associate Dean of Academic Effectiveness managing online faculty at Southern New Hampshire University

Associate Dean – Academic Effectiveness

Associate Dean of Academic Effectiveness at Southern New Hampshire University supporting online faculty and programs. Promoting learner and faculty success through data-driven decisions and collaborative efforts.

• Deploys deep product knowledge, problem solving, selling and customer service skills to differentiate AAA from its competitors and communicate the full value of the membership and AAA brand.
• Provides courteous and professional counseling in responding to Member inquiries concerning membership benefits and services, including Financial Services, Roadside Assistance, Travel Services, Insurance and other Member services.
• The desired outcome is to ensure Members recognize the value of membership benefits, products and services provided and renew their membership.
• The incumbent will need to meet or exceed established production goals to be successful.
• Operate automatic call distribution (ACD) softphone and PC running Windows-based and Internet applications.
• Accurately gather, document and respond to Members’ needs and matches these needs to appropriate and relevant AAA products and services while demonstrating a pleasant and professional telephone manner.
• Deliver extraordinary customer service to ensure Member satisfaction and create a positive impact on membership renewal rates.
• Cross sell additional membership products or upsell additional products, when appropriate.
• Contact Members by phone or email upon non-renewal in an attempt to renew membership coverage.
• Collaborate with others to achieve results; sharing ideas and knowledge to build morale and cohesion within the group.
• Maintain training and knowledge of all AAA Club Alliance membership products and other Member benefits/services through completion of ongoing training courses provided.
• Stays current regarding competitive offerings to a specific benefit level as compares directly to AAA membership.
• Handles complex calls by defusing frustrated or upset callers and can tailor the conversation and membership benefits discussion to each individual caller.

Membership Retention Associate enhancing member loyalty and retention through effective communication.

Membership Retention Associate, FT

Membership Retention Associate engaging with current AAA members to retain memberships. Providing information on benefits to enhance member loyalty and satisfaction.

• Serve as a primary point of contact for member and subscriber inquiries across email, phone, and mail, delivering timely, accurate, and polished service; maintaining confidential and sensitive information.
• Research and resolve member issues independently, exercising judgment on ambiguous cases and escalating only what genuinely requires manager-level input.
• Educate members and prospects on the benefits and value of ASLA membership with confidence and credibility.
• Maintain accurate member and company profile information in the AMS and support ongoing data quality and consistency.
• Process paper and scanned membership applications, renewals, subscriptions, and other orders in accordance with ASLA eligibility requirements and procedures.
• Process student membership applications and communicate with student members on eligibility and requirements.
• Apply AI and emerging technology tools, where appropriate, to improve the speed and accuracy of member and subscriber service workflows.
• Own the documentation of member services workflows: maintain clear, current standard operating procedures for core tasks in the AMS, and flag gaps or inconsistencies as they arise.
• Identify opportunities to streamline, automate, or otherwise improve recurring work, and partner with the Manager to implement changes.
• Support annual conference operations as assigned, including MCSD material preparation and packing, with potential travel to staff the ASLA Pavilion and/or other events.
• Perform other duties as assigned.

Member Services Associate managing inquiries and applications for ASLA membership

Member and Chapter Services Associate

Member Services Associate managing day-to-day member inquiries and applications for ASLA's membership services. Maintain data quality in the Association Management System and provide support during events.

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