Analyst

• Deliver tactical plans through advanced coding and metadata management
• Provide support and technical leadership for platforms and operations
• Contribute to design, development, execution and improvement of operational initiatives
• Interact with senior leaders and provide technical expertise
• Work with Customer Marketing & Insights platforms team to automate business strategies

Senior Decision Engine Analyst – Market Information Manager

• Manage communication programs from initiation through deployment by coordinating all aspects of execution across multiple channels, including Direct Mail, Email, SMS, IVR, FAX, and LOC.
• Develop and manage project schedules, estimates, and workflow tracking to support accurate, timely, and on-budget delivery.
• Coordinate creative and data delivery to vendors and internal partners, troubleshoot execution issues, and ensure smooth program implementation.
• Proof merged communications and maintain quality control standards to ensure accurate, compliant, and high-quality output.
• Manage program expenses and validate invoices associated with communication execution.
• Maintain SOPs, work instructions, templates, and execution requirements for the programs supported by the role.
• Communicate with internal partners, customers, and vendors to facilitate the timely handling and successful execution of communications.
• Report on communications executed and recommend process improvements that strengthen operational efficiency, consistency, and quality.
• Support team training and adoption of updated standards and procedures as business needs evolve.

Analyst, Member Communication

• Completes scheduled and urgent benefit additions, terminations, and changes timely and accurately to prevent member access to care issues, missed performance guarantees and potential liquidated damages.
• Acquires and maintains a basic level of knowledge and interpretation of multiple adjudication system screens and functions on a field-by-field level to design both standard and custom configurations to meet client expectations.
• Complies with standards set forth regarding benefit design and configuration including HIPAA, NCPDP and Navitus internal business standards.
• Performs quality assurance peer reviews and uses sound business judgment and expertise to contribute toward the creation of root cause analysis of issues.
• Uses departmental workflow management, issue resolution and reporting tools for troubleshooting and responding to general customer questions and issue resolution requests.
• Supports internal customers by participating in client meetings, audits and new program implementations with other areas of the company, answering benefit setup questions and providing guidance to other areas and roles on the benefit configuration process.
• Adapts to industry changes and evolving technology, maintaining a basic level of understanding of both legacy and emerging products and systems.
• Independently assesses business needs and participates in process improvement, cost reduction and automation efforts.
• Contributes to the creation and ongoing maintenance of departmental training materials, work instructions and policies.
• Conducts system enhancement and regression testing of a low to moderate level of complexity for benefit configuration processes to ensure compliance with state, federal and client regulations/standards.
• Contributes to training and maintains a mentoring relationship with new and existing benefit configuration team members.
• Participate in, adhere to and support compliance and diversity, equity, and inclusion program objectives.

Benefit Configuration Analyst

• Work closely with leaders and business partners to deliver analysis and insights to support the development and ongoing assessment of operational forecasts, staffing strategies, and multi-year business plans
• Identify trends and relevant information to help leaders build effective staffing plans, evaluate performance, and clearly understand team and associate capabilities
• Assess the impact of improvements and new product initiatives on long range staffing plans and contribute to business case development
• Develop and improve analytic tools/models/dashboards through automation, contributing to the evolution of our team’s analytic and business intelligence capabilities

Senior Analyst, Distribution Capacity Planning

• Configure and customize financial systems such as ERP/General Ledger, Financial Reporting, Travel, and Reimbursement, to align with business and regulatory requirements, processes, and changes. Develop and maintain custom fields, forms, workflows, and records to enhance system functionality.
• Act as a subject matter expert to departments and leaders across ActBlue on the configuration, customization, data, and reporting functionality within our ERP system.
• Provide ERP support to users within the organization by troubleshooting issues, resolving problems, and offering guidance on system usage. Conduct training sessions for new and existing users to ensure optimal utilization of NetSuite features.
• Continually build out automation of manual processes, as well as NetSuite General Ledger and NetSuite Planning and Budgeting (NSPB) reporting.
• Support new integrations and system implementations related to ERP.
• Monitor interfaces with the payment processing (Stripe), travel platform (Navan), payroll system (Rippling), expense management (Expensify), corporate cards (American Express), corporate transportation (UBER/Lyft) and Amalgamated Bank. Ensure the integrity of interfaces and troubleshoot to resolve any issues.
• Ensure all updates and transitions to new releases are implemented without interruption to the production environment.
• Communicate effectively with internal and external stakeholders to provide updates, gather feedback, and address concerns.
• Support supplementary projects as assigned, ensuring timely and efficient completion in line with organizational objectives and standards.

Senior ERP Analyst, NetSuite

• Work both remotely and on-site with a major retail partner to maintain company relations, assist in retailer category management, and achieve desired sales/operational expectations.
• Responsible for category insights, analysis, dashboards, and support to the retailer with an emphasis on Food/Beverage/DSD products.
• Interface between company/employer, retailer, and distributor network to develop/maintain/enhance current and future business and revenue sources.
• Build and maintain ongoing rapport with key retailer/network distributor contacts.
• Organize and develop recurring analysis such as annual, year to date, quarterly, monthly, and weekly sales reports, including space/product rationalization analysis and zero scan reports.
• Interface with buyers/customer service support team and coordinate retailer, distributor, and consumer issues and resolutions.
• Assist retail partner in everyday operational tasks, including but not limited to, standardized and ad hoc reports, phone surveys, field support, correcting scan issues, interacting with distribution partners.
• Schematic creation while using space/product rationalization.
• New item setup, item maintenance, promo/TPR set up, zone alignments, maintain/update item list and store list.

Category Analyst

• Provide technical support to customers over phone and email via our ticketing system
• Diagnose and troubleshoot technical issues related to our systems, products, and services and escalate to internal team members when needed
• Document customer interactions using our ticketing system
• Manage customer expectations and serve as a liaison between our clients and internal departments
• Meet SLA response and resolution times by partnering within L1, L2 and L3 Support organizations
• Extensively research and document customer technical issues
• Remain current with company product updates and new features
• Partner with Technical Support team members on various strategic projects when needed

Associate Support Enablement Analyst

• Completes scheduled and urgent benefit additions, terminations, and changes timely and accurately to prevent member access to care issues, missed performance guarantees and potential liquidated damages.
• Acquires and maintains a basic level of knowledge and interpretation of multiple adjudication system screens and functions on a field-by-field level to design both standard and custom configurations to meet client expectations.
• Complies with standards set forth regarding benefit design and configuration including HIPAA, NCPDP and Navitus internal business standards.
• Performs quality assurance peer reviews and uses sound business judgment and expertise to contribute toward the creation of root cause analysis of issues.
• Uses departmental workflow management, issue resolution and reporting tools for troubleshooting and responding to general customer questions and issue resolution requests.
• Supports internal customers by participating in client meetings, audits and new program implementations with other areas of the company, answering benefit setup questions and providing guidance to other areas and roles on the benefit configuration process.
• Adapts to industry changes and evolving technology, maintaining a basic level of understanding of both legacy and emerging products and systems.
• Independently assesses business needs and participates in process improvement, cost reduction and automation efforts.
• Contributes to the creation and ongoing maintenance of departmental training materials, work instructions and policies.
• Conducts system enhancement and regression testing of a low to moderate level of complexity for benefit configuration processes to ensure compliance with state, federal and client regulations/standards.
• Contributes to training and maintains a mentoring relationship with new and existing benefit configuration team members.
• Participate in, adhere to and support compliance and diversity, equity, and inclusion program objectives.
• Other duties as assigned.

Analyst, Benefit Configuration

• Build and maintain real-time revenue forecasting models that incorporate qualitative inputs, historical performance trends, and seasonal patterns
• Align forecasting outputs with business unit targets and translate projections into actionable guidance for revenue teams
• Develop and own dashboards and reports, in and out of Looker, that provide clear, objective visibility into revenue performance trends across BUs
• Deliver WoW, MoM, and QoQ trend analysis that identifies key performance drivers and removes guesswork from actuals
• Partner with the Data team to ensure reporting infrastructure supports RevOps analytical needs
• Evaluate the revenue impact of proposed operational changes before they are implemented
• Partner with business unit leaders to pressure-test revenue and GP assumptions with live data
• Analyze pipeline KPIs against budget targets to identify gaps and opportunities
• Proactively identify opportunities for revenue and GP growth, and flag areas of underperformance before they become problems.

Senior Revenue Analyst

• Perform monthly close processes and variance analysis
• Educate and coach client services on accounting concepts
• Create Standard Operating Procedures, ensuring processes are followed; identify best practice across portfolio
• Support Client Services in preparing and reviewing Master Data Forms for key clients, ensuring accuracy and compliance
• Support Client Services and Finance Managers in developing and managing annual budgets and monthly forecasts
• Prepare financial reports, dashboards, and quarterly business review decks
• Collaborate with operations to identify financial risks and opportunities
• Ensure compliance with accounting standards and internal controls
• Coordinate with legal and finance teams on contract and billing matters
• Interface with internal teams and clients to align on expectations and deliverables
• Generate reports to track performance metrics and support decision-making
• Provide administrative support to regional managers, planners, and schedulers
• Maintain a high level of professionalism in all communications

Senior Analyst

• Perform execution of the company’s Sarbanes-Oxley (SOX) regulatory requirements
• Promote collaboration with business partners, external auditors, and management
• Execute SOX testing and support the annual planning process
• Evaluate and recommend operational and process improvements to financial compliance processes
• Collaborate on cross-functional project teams providing value in support of CVS Health’s transformational goals
• Testing and design of IT automated controls

Analyst jobs in Rhode Island

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