Agent

• You ensure bookings are placed on appropriate systems accurately and send out and retrieve paperwork where necessary
• You establish new and develop existing business through relationships with customers via professional email and telephone correspondence
• You answer calls from customers to assist with queries, offering advice, support, and information, and recommending company products
• You complete all associated paperwork relating to vehicle transfers and yard checks
• You maintain appropriate face-to-face interaction, hospitality, and professionalism towards clients on site
• You accurately calculate rental estimates, chase quotes, and follow up

Rental Agent at SIXT supporting customers in vehicle hire operations

Rental Agent

Rental Agent at SIXT based in Weymouth, UK, handling customer bookings and support in a fast-paced environment. Establishing new business and managing client relations within the vehicle hire sector.

• Identify customer requirements and where possible, resolve retail and player queries e.g. account issues, customer complaints and player system issues.
• Undertake ad-hoc data entry if requested
• Handle High Tier winner calls and deliver the agreed High Tier winner process, taking and transferring confidential information onto player or retail CRM systems/databases during the contact so that it can be referred to the Winner Services Team.
• Be available for training as & when required
• Act as an ambassador for Allwyn, using knowledge of the organisation and our offerings to promote Allwyn in a positive way at any given opportunity whilst achieving KPI’s set.

Contact Centre Agent providing first line support for Allwyn UK customers

Contact Centre Agent

Contact Centre Agent providing customer support for Allwyn UK's players and retailers. Handling inquiries, resolving issues, and maintaining compliance with Gambling Commission requirements in a hybrid workplace.

• Process guest check-ins, assigning rooms and activating room keys
• Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
• Answer, respond to and process all guest calls, messages, questions or concerns
• Give guests information and directions regarding property and local areas of interest
• Process check-outs and resolve any disputed charges
• Process payments and room charges, as well as cashing guests' personal and traveller's cheques
• Confirm reservations and cancellations, running daily reports on the number of arrivals and departures

Front Desk Agent providing guest services in London hotel

Front Office Agent

Front Desk Agent providing guest services at Pestana Chelsea Bridge Hotel & Spa in London. Handling check-ins and guest inquiries while ensuring memorable guest experiences.

• Responding to customer inquiries and resolving issues with care and efficiency
• Managing order tracking, invoicing, returns, and discrepancies
• Supporting the sales team with quotes, stock queries, and reporting
• Maintaining accurate records and documentation
• Identifying opportunities to improve our processes and customer experience
• Ensuring customer complaints are handled fairly, quickly, and effectively.
• Collaborating with peers and contributing to a positive team environment

Contact Centre Agent assisting customers with inquiries and orders

Contact Centre Agent assisting customers at Avnet to resolve inquiries and manage orders effectively. Engage with sales teams and improve processes in a collaborative environment.

• Ensure that customers continue to be at the heart of what we do, by managing the performance of our repair networks.
• Responsibility for the delivery of a customer focused repair service.
• Engaging with repair companies and internal departments to provide support, advice and interventions to ensure customer repairs are undertaken promptly and to high standards.
• Develop good working relationships with contractors resulting in improved performance against KPI’s.
• Monitor repair contractors to ensure high levels of customer satisfaction is attained.
• Maintain and report analysis of performance against KPI’s, targets and budget.
• Ensure policies and services reflect best practice and customer needs.

Service Watch Agent managing repair networks for customer satisfaction at Domestic & General

Service Watch Agent

Service Watch Agent managing the performance of repair networks for customer satisfaction. Engaging with internal departments and contractors at Domestic & General's UK operations.

Agent jobs in United Kingdom

See all jobs on JobTailor

Rental Agent

Contact Centre Agent

Front Office Agent

Contact Centre Agent

Service Watch Agent