Agent

• Ensure that customers continue to be at the heart of what we do, by managing the performance of our repair networks.
• Responsibility for the delivery of a customer focused repair service.
• Engaging with repair companies and internal departments to provide support, advice and interventions to ensure customer repairs are undertaken promptly and to high standards.
• Develop good working relationships with contractors resulting in improved performance against KPI’s.
• Monitor repair contractors to ensure high levels of customer satisfaction is attained.
• Maintain and report analysis of performance against KPI’s, targets and budget.
• Ensure policies and services reflect best practice and customer needs.

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Service Watch Agent