Contact Centre Agent

Avnet

Contact Centre Agent assisting customers at Avnet to resolve inquiries and manage orders effectively. Engage with sales teams and improve processes in a collaborative environment.

Posted 7/7/2026full-timePreston • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Responding to customer inquiries and resolving issues with care and efficiency
Managing order tracking, invoicing, returns, and discrepancies
Supporting the sales team with quotes, stock queries, and reporting
Maintaining accurate records and documentation
Identifying opportunities to improve our processes and customer experience
Ensuring customer complaints are handled fairly, quickly, and effectively.
Collaborating with peers and contributing to a positive team environment

Requirements

What you’ll need

Basic computer skills and a keen eye for detail
A proactive attitude and strong communication skills (telephone, online and email)
Ability to follow instructions and work as part of a team
A self-starter with excellent problem-solving skills and able to work under own initiative.

Benefits

Comp & perks

A collaborative, inclusive team environment focused on mutual goals.
Open-door approach to leadership.
Competitive salary
Pension scheme
Health Cash Plan
25 days’ holiday (plus bank holidays) with the option to buy additional days
Flexible hybrid working
Free onsite parking
Recognition, reward programs and staff discounts.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Basic Computer SkillsRecord KeepingInvoicingReturns ManagementProcess Improvement

Soft Skills

Attention to DetailProactive AttitudeTeam CollaborationSelf-StarterAbility to Follow Instructions