Contact Centre Agent

Avnet

Contact Centre Agent assisting customers at Avnet to resolve inquiries and manage orders effectively. Engage with sales teams and improve processes in a collaborative environment.

Posted 7/7/2026full-timePreston • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities by efficiently resolving inquiries and issues while maintaining accurate records. Proficient in collaboration and process improvement to enhance customer experience and support sales operations.

Highest-signal resume keywords

Customer Inquiry ResolutionOrder Tracking ManagementSales SupportProblem-Solving SkillsStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Basic Computer SkillsRecord KeepingInvoicingReturns ManagementProcess Improvement

Soft Skills

Attention to DetailProactive AttitudeTeam CollaborationSelf-StarterAbility to Follow Instructions

Industry Keywords

Customer ExperienceOrder DiscrepanciesSales QuotesCustomer Complaints

About the role

Key responsibilities & impact

Responding to customer inquiries and resolving issues with care and efficiency
Managing order tracking, invoicing, returns, and discrepancies
Supporting the sales team with quotes, stock queries, and reporting
Maintaining accurate records and documentation
Identifying opportunities to improve our processes and customer experience
Ensuring customer complaints are handled fairly, quickly, and effectively.
Collaborating with peers and contributing to a positive team environment

Requirements

What you’ll need

Basic computer skills and a keen eye for detail
A proactive attitude and strong communication skills (telephone, online and email)
Ability to follow instructions and work as part of a team
A self-starter with excellent problem-solving skills and able to work under own initiative.

Benefits

Comp & perks

A collaborative, inclusive team environment focused on mutual goals.
Open-door approach to leadership.
Competitive salary
Pension scheme
Health Cash Plan
25 days’ holiday (plus bank holidays) with the option to buy additional days
Flexible hybrid working
Free onsite parking
Recognition, reward programs and staff discounts.