Agent

• Handle complex fraud alerts across banking channels
• Conduct alert review and prioritization to mitigate fraud risk
• Communicate with customers to verify activity and mitigate potential fraud losses
• Provide guidance to junior team members

Fraud Agent II responsible for handling complex and higher-risk fraud alerts

Fraud Agent II

Fraud Agent II managing complex fraud alerts across banking channels. Engaging customers and providing guidance while ensuring compliance and risk mitigation.

• Review and work fraud alerts generated in Verafin, assessing risk and determining appropriate next steps.
• Create and assign cases within the Verafin platform, ensuring all investigative actions, decisions, and documentation are completed accurately.
• Review high-risk mobile deposits in Ensenta to validate deposit legitimacy and identify red flags.
• Conduct Early Warning System (EWS) reviews as part of alert handling or account assessments.
• Identify suspicious or unusual account activity and escalate complex or high-priority cases to the Fraud Agent Team Lead or Fraud Operations leadership.
• Make outbound calls to customers to verify activity, gather information, or inform them of potential account compromise.
• Document all protective measures taken and ensure proper follow-through according to bank policy.

Fraud Agent I reviewing and analyzing potential fraud activities in banking channels

Fraud Agent

Fraud Agent I responsible for analyzing suspicious banking activity and assigning cases for further investigation. Ensuring customer protection through effective fraud monitoring and compliance measures.

• Help older Americans navigate Medicare
• Grow your business with the full support of our team
• Use cutting-edge technology for client support
• Build long-term relationships with clients

Independent Medicare Agent helping seniors navigate healthcare solutions

Independent Medicare Agent

Independent Medicare Agent helping seniors navigate Medicare and healthcare solutions with support from a dedicated team. Grow your own business while providing valuable services to seniors.

• Maintain a thorough understanding of state and federal laws related to commercial repossession, including bankruptcy implications.
• Analyze contracts transferred to Recovery for collectability and feasibility of remedies.
• Negotiate repayment terms within established approval authority guidelines.
• Coordinate nationwide repossession and remarketing of equipment or determine when abandonment is appropriate.
• Follow up on equipment recovery through bankruptcy proceedings.
• Decide when to transfer contracts to the internal Debt & Resolution department.
• Minimize costs while maximizing recovery receipts.
• Update problem loan statuses monthly.
• Perform other related duties as assigned by management.

Recovery Agent minimizing financial loss through effective negotiation and repossession.

Recovery Agent

Recovery Agent minimizing financial loss and maximizing recoveries through negotiation and repossession. Understanding state and federal laws, and analyzing collectability of contracts.

• Minimize financial loss through effective negotiation and repossession strategies
• Maintain understanding of state and federal laws related to commercial repossession
• Analyze contracts for collectability and feasibility of remedies
• Negotiate repayment terms within guidelines
• Coordinate nationwide repossession and remarketing of equipment
• Follow up on equipment recovery through bankruptcy proceedings
• Decide when to transfer contracts to Debt & Resolution department
• Minimize costs while maximizing recovery receipts
• Update problem loan statuses monthly
• Perform other related duties as assigned by management

Recovery Agent minimizing financial loss through effective negotiation

Recovery Agent responsible for minimizing financial loss through effective negotiation and repossession strategies. Requires knowledge of repossession laws and strong analytical skills.

• Interact with current or prospective Members via voice and email with professionalism, positivity, and personality.
• Use your agency to resolve inquiries regarding returns, tracking, and order modifications without a script to lean on.
• Once you master the foundational skills, you’ll have the opportunity to handle more complex situations and move into alternate channels like messaging or social media.
• Must be willing to work any shift Monday through Sunday 9am-9pm EST.

Member Services Agent handling customer inquiries remotely for Rue Gilt Groupe

Member Services Agent

Member Services Agent handling customer inquiries remotely for Rue Gilt Groupe. Advocating for members, resolving issues, and ensuring positive service experiences.

Agent jobs in South Carolina

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Fraud Agent II

Fraud Agent

Independent Medicare Agent

Recovery Agent

Recovery Agent

Member Services Agent