Fraud Agent

United Community Bank

Fraud Agent I responsible for analyzing suspicious banking activity and assigning cases for further investigation. Ensuring customer protection through effective fraud monitoring and compliance measures.

Posted 7/17/2026full-timeGreenville • South Carolina • 🇺🇸 United StatesJuniorMid-Level💰 $34,102 - $49,382 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical and investigative skills to assess fraud alerts and identify suspicious account activity while ensuring compliance with applicable regulations. Proficient in utilizing fraud platforms and case management systems to document actions and communicate effectively with customers.

Highest-signal resume keywords

Fraud InvestigationsAnalytical SkillsCase Management SystemsRegulation EBSA/AML/OFAC Requirements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fraud InvestigationsRisk AssessmentAlert ReviewDocumentation AccuracyPattern RecognitionDecision-MakingTime ManagementRegulation ComplianceCustomer VerificationHigh-Risk Activity Identification

Soft Skills

Attention to DetailCommunication SkillsJudgmentCustomer ServiceEscalation Handling

Tools & Technologies

VerafinEnsentaMicrosoft Office

Industry Keywords

Financial ServicesBankingFraud AlertsElder Financial AbuseNACHA RulesRegulation CCCard Network RulesUCC

About the role

Key responsibilities & impact

Review and work fraud alerts generated in Verafin, assessing risk and determining appropriate next steps.
Create and assign cases within the Verafin platform, ensuring all investigative actions, decisions, and documentation are completed accurately.
Review high-risk mobile deposits in Ensenta to validate deposit legitimacy and identify red flags.
Conduct Early Warning System (EWS) reviews as part of alert handling or account assessments.
Identify suspicious or unusual account activity and escalate complex or high-priority cases to the Fraud Agent Team Lead or Fraud Operations leadership.
Make outbound calls to customers to verify activity, gather information, or inform them of potential account compromise.
Document all protective measures taken and ensure proper follow-through according to bank policy.

Requirements

What you’ll need

High school diploma or equivalent.
Minimum of 2 years of experience in banking, financial services, fraud investigations, disputes, risk, customer service, or related field.
Strong analytical and investigative skills, with the ability to identify patterns, anomalies, and higher-risk activity.
High attention to detail and accuracy in complex alert review and documentation.
Excellent communication skills, including handling escalated or sensitive customer interactions.
Strong judgment and decision-making skills in moderately complex to complex situations.
Ability to prioritize and manage high-risk, time-sensitive alerts effectively.
Advanced proficiency with fraud platforms, case management systems, and Microsoft Office applications.
Advanced working knowledge of applicable regulations, including: Regulation E, NACHA rules, Regulation CC, Card network rules, BSA/AML/OFAC requirements, UCC, Elder Financial Abuse.

Benefits

Comp & perks

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.