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Agent Results Advocate providing support to independent agents and internal teams

Agent Results Advocate

Agent Results Advocate providing comprehensive support to independent agents and internal teams, nurturing engagement and community. Mentoring new staff and leading projects from start to finish.

• Global Pacific Support is looking for skilled **Agents for Towing and Roadside Assistance **to join our team. In this role, you will serve as the primary point of contact for customers in need of roadside support, ensuring timely and efficient coordination of services. Ideal candidates should have strong communication skills, the ability to work under pressure, and excellent problem-solving and multitasking abilities.

Agent for Towing and Roadside Assistance at Global Pacific Support coordinating services

Towing and Roadside Agent

Join Global Pacific Support as an Agent for Towing and Roadside Assistance. Coordinate timely roadside support and ensure efficient service for customers in need of assistance.

• Conducting triage/categorization of potential Events and Incidents
• Conducting initial evidence collection, case creation, and coordination/hand-off to other teams as necessary
• Responding in a timely manner (within documented SLA and Run Book) to support tickets
• Contributing to Incident Handling documentation such as standard operating procedures, playbooks, briefings and executive reports
• Utilizing SIEM for detection and documentation of security events and incidents
• Performing threat mitigation as required

SOC Agent handling cybersecurity incidents in a managed security services provider

SOC Agent – Incident Handling

SOC Agent in a managed security services provider conducting triage and handling cybersecurity incidents. Requires bachelor’s degree and 1+ years of security experience.

• Reporting to the Fleet Asset Manager, the Claims Recovery Agent is responsible for assisting customers, suppliers, and the extended team by navigating through the claims process.
• This role administers, communicates, and recovers third-party at-fault claims within a fast-paced environment.
• The Claims Recovery Agent manages recoveries from Third Party Insurers for customers who have encountered motor claims during their Karmo group subscription, driving the recovery phase of the process.
• A core requirement is maintaining high-level oversight of claim handling, archiving, reporting best practices, and documenting relevant departmental policies.
• Execute internal claims management protocols to ensure best practices and maximize recovery outcomes.
• Lead settlement negotiations with involved third-party insurers.
• Collaborate with the Asset Manager to mitigate and finalize third-party losses.
• Manage the recovery of losses resulting from motor vehicle collisions.
• Administer claims files effectively through comprehensive administrative management.
• Update and maintain accurate file records within the claims database systems.
• Serve as the primary point of contact for the Asset Manager regarding recovery processes.
• Consistently provide exceptional customer service performance.
• Partner with operations to drive continuous improvement in claims reporting and management.
• Foster strong collaborative relationships across the Karmo group and with external supply networks.

Claims Recovery Agent assisting with third-party insurance claims in a remote setup.

Claims Recovery Agent

Claims Recovery Agent assisting customers with third-party insurance claims while collaborating with the Fleet Asset Manager. Responsible for overseeing claims processes and delivering excellent customer service.

• Responsible for managing inbound and outbound customer communications for partner dealerships
• Excellent communication skills required
• Hands-on experience in handling customer inquiries and setting appointments
• Supporting dealership operations to enhance customer experience and drive success

BDC Dealership Agent managing customer communications for partner dealerships

BDC Dealership Agent

BDC Dealership Agent responsible for inbound and outbound communications for partner dealerships. Excellent communication and experience in CRM systems are required.

Agent jobs in Philippines

See all jobs on JobTailor

Agent Results Advocate

Towing and Roadside Agent

SOC Agent – Incident Handling

Claims Recovery Agent

BDC Dealership Agent