Towing and Roadside Agent

Genius Agency

Join Global Pacific Support as an Agent for Towing and Roadside Assistance. Coordinate timely roadside support and ensure efficient service for customers in need of assistance.

Posted 7/18/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication and problem-solving in high-pressure situations. Proficient in using technology to support roadside assistance operations while maintaining a reliable and organized workspace.

Highest-signal resume keywords

Customer Service ExperienceStrong Communication SkillsProblem-Solving AbilitiesMultitasking SkillsProficient in VoIP Systems

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceProblem-SolvingDecision-MakingMultitaskingActive Listening

Soft Skills

Strong CommunicationSelf-MotivatedDependableAbility to Work Under Pressure

Tools & Technologies

VoIP SystemsWeb-Based ToolsComputer Proficiency

Industry Keywords

Roadside AssistanceBPO ExperienceFlexible Schedules

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Global Pacific Support is looking for skilled **Agents for Towing and Roadside Assistance **to join our team. In this role, you will serve as the primary point of contact for customers in need of roadside support, ensuring timely and efficient coordination of services. Ideal candidates should have strong communication skills, the ability to work under pressure, and excellent problem-solving and multitasking abilities.

Requirements

What you’ll need

- Proven experience in **customer service**, preferably in a BPO setting; background in towing and roadside assistance is an advantage.
- Excellent communication and active listening skills.
- Ability to multitask and perform efficiently in a fast-paced, high-pressure environment.
- Strong problem-solving and decision-making abilities.
- Reliable internet connection and a quiet, distraction-free home workspace.
- Proficient in using computers, VoIP systems, and web-based tools.
- Willingness to work flexible schedules, including weekends and holidays.
- Self-motivated, dependable, and able to work with minimal supervision.
- Good command of both written and spoken English.
- Must have a functional PC or laptop with an updated operating system and a working headset.

Benefits

Comp & perks

- 100% remote job working in the comforts of your home
- Non-toxic **environment**
- Growth potential