Affiliate Manager

• Partner with senior stakeholders to diagnose performance needs, clarify desired business outcomes, and translate priorities into a learning roadmap.
• Recommend the right solution (learning, support materials, communications, or coaching), balancing speed, cost, risk, and impact.
• Provide thought leadership on modern learning practices (learning, design, coaching, and scalable enablement) and act as a subject-matter expert for the learning partner approach.
• Facilitate high-impact sessions for new hires and existing employees across various topics, adjusting delivery strategies when needed.
• Lead onboarding and induction programs, ensuring an effective and consistent learner experience across locations and time zones.
• Coach other facilitators and subject matter experts on delivery best practices to raise overall facilitation quality.
• Own key learning programs end-to-end, including scope, timelines, communications, stakeholder alignment, and clear success measures.
• Project-manage and track learning activities, ensuring timely completion and compliance with organizational requirements; proactively remove blockers and manage dependencies.
• Maintain and manage user access within learning platforms and systems; define standards, templates, and ways of working to improve scalability and consistency.
• Partner with external vendors and internal partners as needed to source, co-develop, or deliver solutions; manage quality and alignment to business needs.
• Create, curate, and update learning curricula, programs, materials, job aids, and resources using adult learning principles and a consistent style/brand approach.
• Regularly review and enhance training content to reflect evolving business needs, tools, processes, and compliance requirements.
• Influence and align cross-functional partners to enable change adoption, ensuring learning is integrated into rollout plans and reinforced post-launch.
• Act as an advocate for internal learning resources and drive engagement and a strong learning culture through campaigns, toolkits, and manager enablement.
• Evaluate learning effectiveness using feedback, assessments, and performance metrics (e.g., adoption, proficiency, quality, productivity), and connect learning outcomes to business results where possible.
• Build reporting and insights to identify trends, inform decision-making, and prioritize improvements.
• Own key learning KPIs for assigned programs, set targets with stakeholders, and drive actions to improve results.
• Lead continuous improvement cycles, incorporating learner and stakeholder feedback to enhance experience and impact.
• Identify and recommend improved ways of working across learning programs and partnerships.
• Manage training-related communications and inquiries through designated channels, resolving complex learning issues and escalations and improving service levels.
• Support organizational initiatives by recommending on-demand or change-related training; proactively identify capability risks and propose mitigation actions.
• Mentor and develop other Learning Partners and/or facilitators through coaching, peer reviews, and shared best practices (as an individual contributor, not a people manager).
• Serve as a role model for employees and demonstrate the company culture and values.

Senior Learning Partner

• Develop procedures and interpret and apply policy for area of expertise to achieve specified outputs, or advise the wider business on application of policy.
• Monitor implementation of those procedures within the organization.
• Identify requirements for HR frameworks and tools for recruitment, performance management, development, career and succession planning, compensation and benefits, diversity, employee onboarding and offboarding, and retention of talent.
• Provide specialist advice on the interpretation and application of policies and procedures, resolving complex or contentious queries and empowering others.
• Investigate complex hypotheses using HR data to diagnose underlying causes of key business issues and identify opportunities to enhance employee engagement and improve business performance.
• Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team.
• Manage relationships with internal clients and act as a business partner to them, building high levels of professional credibility and mutual trust.

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