Case Management and Affiliate Coordinator

Lyra Health

Support operational delivery of Care to Lyra’s global customers. Requires strong administrative coordination skills working remotely from South Africa.

Posted 6/23/2026full-timeRemote • 🇿🇦 South AfricaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Support with allocation of work to various stakeholders including Lyra’s local provider subsidiaries and partners, Clinical Consultants, Direct Affiliate Networks, and other Operational support teams as needed.
Support with data handling, correspondence follow up for case/event data, data capture and data checking, and related work, including customer satisfaction and related feedback data. Support with data-related correspondence, capture, updating and collation regarding affiliate records and support with data for reporting needs for management.
Support with mailbox handling and correspondence with clients, affiliates, internal, and external stakeholders on administrative / service coordination matters.
Support the smooth operational management of and SLA adherence of service portfolios by carrying out administrative and coordination related duties, supporting technology-tool set-ups for selective projects where needed, and timeous and accurate processing of financial documents and data for purposes of commercial allocations, provider payments, and customer billing.
Escalate clinical enquiries, clinical risks, and service concerns/complaints/escalations to the necessary Consultants and Management teams for timeous and compliant handling.
This job description is not exhaustive and may be amended or added to as the role develops and as business demands change.

Requirements

What you’ll need

Minimum requirement is South African Matric. An additional diploma or degree is advantageous.
2-5 years in EAP administrative role and able to demonstrate multi-stakeholder administrative coordination capabilities in prior experience.

Benefits

Comp & perks

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
Providing this information is optional and completely voluntary and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.
Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

administrative coordinationstakeholder managementcustomer satisfactiondata handlingcorrespondence follow-upservice coordinationproblem-solvingescalation management

Certifications

South African Matricdiplomadegree