Advocate

• Act as a flexible resource to cover the most critical parts of the business, completing in-home and virtual visits by being available when assigned team members are out of office or unavailable
• Independently capture vitals using connected devices and digital tools, track changes in condition, observe the home environment, and communicate early warning signs to the care team
• Identify, document, and aggressively follow up on critical social needs (e.g., food insecurity, housing instability, transportation issues, safety concerns) to ensure continuity in resource navigation and benefits assistance
• Support essential care coordination needs, including patient accountability with medication changes, follow-up on referrals, appointment scheduling, testing, and home health services
• Set up, support, virtually troubleshoot, and conduct virtual visits with primary care or behavioral health clinicians, confidently navigating video platforms and connected devices to ensure smooth technology use for both patients and clinicians
• Review and quickly understand patient care plans—often with the help of our digital and AI-assisted tools—to effectively coach patients and hold them accountable to self-management goals during coverage periods
• Maintain highly accurate EHR documentation, leveraging available digital and AI-supported workflows to ensure seamless handoffs and consistent updates back to the primary care team after float coverage

Health Advocate providing continuity of care for patients with complex needs.

Community Health Advocate

Health Advocate ensuring continuity of care for patients with complex needs at Accompany Health. Supporting in-home and virtual visits, capturing vitals, and managing social needs.

• Provides outstanding support to inbound callers regarding Health Spending Account, COBRA, Retiree or Exchange inquiries and requests.
• Assists with enrollment related to Health Spending Account, COBRA, Retiree or Exchange programs
• Answer inbound calls professionally, with high energy and a positive attitude and a little charm.
• Respond accurately and thoroughly to caller inquiries and document call details accordingly.
• Ensure compliance in all areas of processing, completing all transactions timely and accurately.
• Take accountability for the entire process from receipt of work to resolution.
• The ability to jump in and help. This is a “roll up your sleeves” position, and you will need to understand our business, our client’s business, and processes so you can help others effectively do their jobs.
• Work under general supervision following established procedures.

Senior Member Advocate supporting clients with Health Spending Account inquiries

Senior Member Services Advocate

Senior Member Advocate providing support for Health Spending Account inquiries via phone. Fostering relationships with clients through responsive service and assistance in enrollment processes.

• Working within the Claims Department in a client-facing role
• Apply experience in providing interpretation of policy language, coverage analysis, advocacy, coverage and dispute resolution
• Act as liaison between clients, adjusters, lawyers and insurance companies, claims management and other related client services
• Deliver claims consulting services to clients
• Advocate for clients in resolving issues relating to their loss, i.e. coverage disputes, policy interpretation, settlement disputes, etc.
• Claims advocate and facilitator on behalf of client
• Consultation with clients on claim issues
• Review and recommend solutions to coverage, quantum and claim handling management issues
• Negotiate with insurers, adjusters and lawyers to expedite and obtain fair settlement of claims
• Participate in sales presentations to prospective clients
• Assist the client in preparing special claims servicing instructions

Claims Advocate consulting clients in coverage and dispute resolution for HUB International

Commercial Claims Advocate

Claims Advocate managing client relations and claims for HUB International. Providing policy interpretation and advocating for clients in claims resolution.

• Build trusted relationships: Proactively in engage with patients’ to build trust and provide support to hard to reach and highest needs patients so they stay healthier, longer, at home
• Facilitate virtual visits: Set up, support, virtually troubleshoot and/or conduct virtual visits with primary care or behavioral health clinicians, ensuring smooth technology use and readiness
• Conduct in-home assessments: Record vital signs (BP, pulse, weight, O₂ sat) and provide clear and detailed observations on home environment, functional status and administering screenings (PHQ-9, GAD-7, PCL-5, AUDIT, DAST, CIWA, COWS)
• Support behavioral health visits: Partner with clinicians during medical and BH visits by collecting vitals and administering screenings (PHQ-9, GAD-7, PCL-5, AUDIT, DAST, CIWA, COWS)
• Navigate social needs and insurance benefits: Identify and document social needs (food, housing, transportation, safety) and navigate patients through social resources and insurance benefits
• Support care plan adherence: Reinforce education, coach on medication adherence and healthy behaviors, and track progress toward goals
• Health Coaching: Support patients with setting goals, tracking behaviors and supporting through barriers that prevent patients from hitting their goals
• Coordinate care logistics: Follow up on referrals, scheduling appointments, and tests; manage delivery or pickup of home testing kits or devices
• Deliver and support in-home services: Deliver supplies and equipment following AH internal procedures
• Document and communicate effectively: Maintain accurate EHR documentation and consistent updates to the care team
• Visit Accompaniment: Accompany patients to clinical visits for support with preventative screening and gap closures
• Performs other duties as assigned

Health Advocate supporting primary care for patients with complex needs

Health Advocate

Health Advocate supporting virtual clinicians and managing patient care plans for those with complex health and social needs. Visiting patients to facilitate care and improve health outcomes.

Advocate jobs in Missouri

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Community Health Advocate

Senior Member Services Advocate

Commercial Claims Advocate

Health Advocate