Senior Member Services Advocate

Businessolver

Senior Member Advocate providing support for Health Spending Account inquiries via phone. Fostering relationships with clients through responsive service and assistance in enrollment processes.

Posted 7/28/2026full-timeRemote • Alabama, District of Columbia, Florida, Illinois, Iowa, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Minnesota, Mississippi, Missouri, Montana, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Virginia, West Virginia, Wisconsin, Wyoming • 🇺🇸 United StatesSenior💰 $20 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Health Spending Accounts, COBRA, Retiree, and Exchange programs, ensuring compliance and timely processing of inquiries. Possesses strong customer service skills and the ability to effectively communicate and resolve issues in a technology-driven environment.

Highest-signal resume keywords

Health Spending Account ExperienceCOBRA AdministrationCustomer Service ExcellenceTechnology ProficiencyExceptional Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Health Spending AccountCOBRARetiree ProgramsExchange ProgramsTransaction Processing

Soft Skills

Customer-Centric MindsetStrong People SkillsTeam Player MentalityPositive AttitudePhone Etiquette

Industry Keywords

ComplianceInbound Call SupportEnrollment AssistanceProblem DiagnosisProcess Accountability

About the role

Key responsibilities & impact

Provides outstanding support to inbound callers regarding Health Spending Account, COBRA, Retiree or Exchange inquiries and requests.
Assists with enrollment related to Health Spending Account, COBRA, Retiree or Exchange programs
Answer inbound calls professionally, with high energy and a positive attitude and a little charm.
Respond accurately and thoroughly to caller inquiries and document call details accordingly.
Ensure compliance in all areas of processing, completing all transactions timely and accurately.
Take accountability for the entire process from receipt of work to resolution.
The ability to jump in and help. This is a “roll up your sleeves” position, and you will need to understand our business, our client’s business, and processes so you can help others effectively do their jobs.
Work under general supervision following established procedures.

Requirements

What you’ll need

3+ years’ experience with Health Spending Account, COBRA, Retiree or Exchange is required and non-negotiable.
5+ years’ experience with Health Spending Account, COBRA, Retiree or Exchange is ideal.
Strong customer-centric mindset.
Comfort level with technology – we are a technology company!
Ability to diagnose and own technology issues.
Embracing new technology as it is integrated into the organization.
Strong people skills to find success in every opportunity.
Exceptional phone etiquette and communication skills.
Team player mentality, someone who strives for excellence.

Benefits

Comp & perks

Comprehensive benefits package
Health Spending Account
COBRA
Retirement plans