Commercial Claims Advocate

HUB International

Claims Advocate managing client relations and claims for HUB International. Providing policy interpretation and advocating for clients in claims resolution.

Posted 7/2/2026full-timeIndianapolis • Missouri • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Working within the Claims Department in a client-facing role
Apply experience in providing interpretation of policy language, coverage analysis, advocacy, coverage and dispute resolution
Act as liaison between clients, adjusters, lawyers and insurance companies, claims management and other related client services
Deliver claims consulting services to clients
Advocate for clients in resolving issues relating to their loss, i.e. coverage disputes, policy interpretation, settlement disputes, etc.
Claims advocate and facilitator on behalf of client
Consultation with clients on claim issues
Review and recommend solutions to coverage, quantum and claim handling management issues
Negotiate with insurers, adjusters and lawyers to expedite and obtain fair settlement of claims
Participate in sales presentations to prospective clients
Assist the client in preparing special claims servicing instructions

Requirements

What you’ll need

Post-secondary education and/or relevant work experience
Holds or commits to obtain appropriate provincial license within probationary period
Additional insurance qualifications/designations (e.g. CIP, CRM) is considered an asset
Possesses excellent knowledge of coverage and analytical skills in policy interpretation
Aware of relevant insurance legislation and major insurance-related court decisions
Understanding of Michigan no-fault auto liability
General knowledge and/or experience with multiple lines of insurance coverage with detailed knowledge in specialized coverage lines considered an asset
Prior experience in claims consultation with larger risk accounts
Strong communication skills - both verbal & written, as well as effective time management and organizational practices
Results-oriented with strong client service emphasis and focus
Good computer skills with proficiency in email, word processing and spreadsheet software as well as working knowledge of presentation software
Excellent interpersonal and strong negotiating skills

Benefits

Comp & perks

Medical, Dental, and Vision (PPO, HMO, and HSA)
Comprehensive Wellness Program
401(k) Retirement Plan
Life and Disability Plans
Vacation, Holiday, Sick, and Personal Time Off
Pet Insurance
Comprehensive Onboarding Program
Continuing Education / Personal Development Programs
Flexible Work Arrangements
Employee Engagement Events
Dress for Your Day Dress-Code
Service Awards

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Coverage AnalysisDispute ResolutionClaims ManagementAnalytical SkillsKnowledge of Insurance CoverageUnderstanding of Michigan No-Fault Auto LiabilityExperience with Multiple Lines of InsuranceClaims Servicing InstructionsSettlement NegotiationRisk Account Consultation

Soft Skills

Strong Communication SkillsEffective Time ManagementOrganizational PracticesInterpersonal SkillsClient Service Emphasis

Certifications

Provincial LicenseCIPCRM