Advisor

• Ensure support to technicians for vehicle maintenance or repair
• Guarantee the correct stamping of the work being performed
• Ensure process flow by communicating that the work has been finished
• Achieve the implementation of improvement proposals
• Check availability of tools and parts to be used and retrieve them from the warehouse
• Check availability of maintenance information
• Ensure application of work methods
• Perform visual inspections of the vehicle
• Manage any deviations that arise
• Wash parts and components
• Start and finalize work orders
• Prepare the vehicle or component
• Search for information in the system
• Perform maintenance
• Finalize stamping
• Clean the work area and return used tools
• Communicate to the workshop manager that the assignment is finished
• Communicate deviations and propose solutions
• Follow up on established improvement plans

Parts Advisor supporting Scania technicians with vehicle maintenance in Chihuahua

Parts Advisor – Manual Operation 2

Parts Advisor supporting Scania technicians with vehicle maintenance and repair in Chihuahua. Handling parts, work orders, inspections, maintenance tasks, and process improvements.

• Ensure support to technicians for vehicle maintenance or repair
• Guarantee the correct stamping of the work being performed
• Ensure process flow by communicating that the work has been finished
• Achieve the implementation of improvement proposals
• Check availability of tools and parts, and retrieve them from the warehouse
• Check availability of maintenance information
• Ensure application of work methods
• Perform visual inspections of the vehicle
• Manage deviations that arise
• Wash parts and components
• Start and finalize work orders
• Prepare the vehicle or component
• Search for information in the system
• Perform maintenance
• Finalize stamping
• Clean the work area and return used tools
• Communicate assignment completion and deviations to the workshop manager
• Propose solutions
• Follow up on established improvement plans

Parts Advisor supporting vehicle maintenance operations for Scania in Chihuahua, Mexico

Parts Advisor supporting Scania’s vehicle maintenance and repair operations in Chihuahua, Mexico. Managing parts, tools, work orders, inspections, maintenance, and workshop process improvements.

• Check availability of tools and parts to be used, retrieve them from the warehouse
• Check availability of maintenance information
• Ensure application of work methods
• Perform visual inspections of the vehicle
• Manage any deviations that arise
• Wash parts and components
• Start the work order
• Prepare the vehicle or component
• Search for information in the system
• Perform maintenance
• Finalize stamping
• Clean the work area and return used tools
• Finalize work order
• Communicate to the workshop manager that the assignment is finished
• Communicate deviations
• Propose solutions
• Follow up on established improvement plans
• Support technicians for vehicle maintenance or repair
• Ensure correct stamping of work performed
• Ensure process flow by communicating completed work
• Implement improvement proposals

Scania parts advisor supporting vehicle maintenance and repair operations in Chihuahua

Scania parts advisor supporting vehicle maintenance and repair operations in Chihuahua. Retrieving parts, managing work orders, inspecting vehicles, and communicating workshop completion.

• Ensure a positive customer experience from the reception to the delivery of the unit.
• Perform timely follow-up on requested services.
• Clearly communicate the status and progress of the service.
• Manage documents related to the service order.
• Comply with customer service and quality policies and procedures.
• Detect opportunities for improvement or additional service sales.
• Capture and update data in the corresponding systems.
• Support the management of complaints and claims, seeking effective solutions.
• Reception of units in the workshop.
• Opening and closing of service orders in the system.
• Constant communication with the client regarding the status of the unit.
• Coordination with the technical team for work scheduling.
• Review of service history and active policies.
• Validation and authorization of budgets with the client.
• Ensure that the unit is clean and ready for delivery.
• Register complaints or disagreements and channel them appropriately.
• Preparation of basic follow-up or satisfaction reports.
• Follow-up on scheduled appointments and ensuring punctuality.
• Support in the recovery of overdue portfolio associated with services.
• Proposal of complementary services (preventive maintenance, extended warranties, etc.).

Service Advisor providing customer service and vehicle management at Scania

Service Advisor – Operational Professional 2

Service Advisor providing customer service and managing vehicle reception and delivery at Scania. Ensuring customer satisfaction and compliance with service quality standards.

• Asegurar una experiencia positiva para el cliente desde la recepción hasta la entrega de la unidad
• Realizar seguimiento puntual a los servicios solicitados
• Comunicar de forma clara el estado y avances del servicio
• Apoyar en la gestión de quejas y reclamaciones

Asesor de Servicio ofreciendo atención al cliente en Scania

Servicio Advisor

Asesor de Servicio en Scania brindando atención al cliente y seguimiento de vehículos en San Luis Potosí. Gestionando quejas y asegurando satisfacción del cliente con coordinación del taller.

• Ensure follow-up to the workshop process.
• Ensure constant communication between the customer and the workshop to level workloads and customer satisfaction.
• Ensure service closure.
• Book appointments to service units.
• Receive the customer and create the WO, book appointments and provide quotes.
• Inform the customer about pending and additional work.
• Constantly inform the customer about the status of their unit in the workshop.
• Notify the customer that the unit is ready.

Parts Advisor providing customer service and workshop communication in Tijuana.

Parts Advisor – Support Professional 2

Parts Advisor responsible for customer service and communication in workshop processes in Tijuana. Ensuring customer satisfaction and service follow-up.

• Greet customers and understand their vehicle concerns
• Provide service recommendations and estimates
• Communicate updates throughout the repair process
• Coordinate repairs with technicians
• Schedule appointments and manage daily workflow
• Deliver an exceptional customer experience

Automotive Service Advisor assisting customers with vehicle concerns and service recommendations

Automotive Service Advisor – C1 English, Industry Experience Required

Automotive Service Advisor assisting customers with understanding vehicle concerns and providing service recommendations. Coordinating repairs and managing workflow for customer satisfaction at SolvoGlobal.

Advisor jobs in Mexico

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Parts Advisor – Manual Operation 2

Parts Advisor – Manual Operation 2

Parts Advisor – Manual Operation 2

Service Advisor – Operational Professional 2

Servicio Advisor

Parts Advisor – Support Professional 2

Automotive Service Advisor – C1 English, Industry Experience Required