Administration

• Ensure the qualification of the cases (emails) in our salesforce tool
• Fill in the cases (Salesforce emails) with the information needed to link the email to the insured/underwriter's environment
• Dispach the cases (Salesforce email) according to the services and the organization of the management services
• Answer customer calls, provide accurate information, resolve queries
• Deliver excellent customer service through high quality handling of claims
• Understand the clients' needs, eligibility, and provide assistance services
• Manage cases proactively using internal systems and communicating with relevant departments
• Make prompt decisions on policy cover and settlement costs.

Claims Administrator, French Speaking

• Coordinate with Marketing, stores, suppliers and agencies to prepare the store communication (printed and digital assets) with accuracy and speed to market.
• Prepare and execute the store communication publishing timeline in a monthly basis with sense of ownership
• Key person to manage the traffic and timeline of graphic designers to ensure all materials are ready for the monthly promotion.
• Process the invoices, complete the payment documents and maintaining the spending records. Work close with accounting team to support monthly payment report.
• Handle the additional tasks and other administration support as request.

Marketing Administrator, 1 Year Contract

• Deliver excellent customer service through high-quality and efficient handling of policyholders’ claims.
• Understand clients’ needs, eligibility, and coverage, and provide appropriate assistance services accordingly.
• Manage cases proactively using internal systems and by communicating effectively with all relevant departments.
• Formulate, influence, interpret, and implement policies related to strategic claim resolution.
• Make prompt and timely decisions regarding policy coverage and settlement costs.
• Gather necessary information to perform accurate redress calculations.
• Achieve established targets while adhering to required quality standards.

Claims Administrator

• Process and prepare claim documents for both member and provider payments within agreed timelines
• Ensure billing accuracy before submitting for payment processing
• Communicate with customers in Thai and English via official letters (e.g., claim decisions, additional requirements)
• Coordinate with hospitals and customers to gather required claim information
• Manage a high volume of pending claims (approx. 450–500 cases/month)
• Handle customer requests regarding original documents
• Support corporate and ASO clients with claim documentation

Administration jobs in Thailand

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Claims Administrator, French Speaking

Marketing Administrator, 1 Year Contract

Claims Administrator

Officer – AAGI A&H Claims Administration