Administration

• Processing various types of calculations, meeting timeliness and accuracy standards while interpreting DB plan rules to ensure compliance with the plan document.
• Supporting internal Client Service teams while developing subject matter expertise on assigned clients
• Manually calculate and review pension benefits for plan participants
• Supporting monthly testing of various systems upgrades and releases
• Participate in special departmental projects

Senior Pension Administrator

• Select and manage a team of data modernization and informatics staff
• Lead the team’s strategic planning and implementation process
• Manage data infrastructure to improve data integration, enhance interoperability, assure effective data governance, and support the development of reporting and visualizations
• Ensure modernization efforts achieve improved timeliness and quality of data, better coordination of data activities and systems, reduction of data burden, and integration of emerging and open-source technologies where possible
• Coordinate with experts across the agency to assess the agency data environment and identify improvements required for the development of an effective data warehouse and data integration strategy.

Senior Application Administrator

• Support the daily operations of the practice by assisting with client communication, scheduling, referrals, and general administrative tasks
• Serve as a central point of coordination between clients, therapists, and administrative processes
• Maintain accurate logs and trackers (Call Log, Referral Tracker, etc.)
• Ensure administrative workflows are followed consistently and thoroughly
• Communicate payment-related information clearly and professionally when needed
• Assist with basic billing tasks including charging services and supporting client balances
• Support daily office operations and ensure a smooth and organized environment
• Assist with administrative tasks, documentation, and coordination as assigned
• Assist with social media coordination and content collaboration as directed

Office Administrator

• co-lead and inspire a high-performing administration organization
• provide strategic direction for administrative operations
• drive strong partnership and connectivity across AM and enterprise stakeholders
• champion the adoption of digital tools and modern ways of working to enhance efficiency
• support the evolving needs of the business and associates

Director – U.S. Administration

• Processing various types of calculations, meeting timeliness and accuracy standards while interpreting DB plan rules to ensure compliance with the plan document.
• Supporting internal Client Service teams while developing subject matter expertise on assigned clients
• Manually calculate and review pension benefits for plan participants
• Contact participants to explain calculations or resolve participant/client related issues regarding pension benefits
• Supporting monthly testing of various systems upgrades and releases
• Participate in special departmental projects
• Document updates to User Procedure Documentation

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Senior Pension Administrator

Senior Application Administrator

Office Administrator

Director – U.S. Administration

Senior Pension Administrator – Defined Benefit