Administration

• This position will be a Technical Success Administrator role, focused on Emergency Call Management (ECM) within the CCSW Technical Success Team.
• The role will be responsible for ECM Hybrid-Cloud adoption by driving the activation and deep integration of cloud-based products and components ensuring they work seamlessly with the agency's infrastructure and workflow.
• The System Manager role will assist in delivery configuration and workflow tuning as well as technical administration partnership and coaching.
• The Technical Success Administrator - ECM will provide advanced technical support of Public Safety software solutions in a fast-paced environment and will be an escalation point for no/low adoption customers.
• Must have strong knowledge of desktop support, networking (router and switch configuration & troubleshooting), telephony hardware, Telco knowledge, supporting software applications, and diagnosing complex system architectures.
• Must be diligent at researching, troubleshooting, understanding customer workflow needs, and demonstrating solutions.
• Resolving post-deployment, non-break/fix Ad-Hoc ECM Service Requests
• Diagnosing low-usage red flags and removal of underlying technical blockers
• Configuration & Workflow Tuning across the ECM cloud suite and legacy Vesta 911 product utilized in Vesta Hybrid environments
• Advanced mapping configuration to integrate supplemental data layers, floor plans and other functionality to ensure maximum situational awareness for Users
• Remote and Keyboard-Side coaching to build Customer Administrator proficiency and system management independence
• Manage and lead our relationship throughout the length of the customer engagement
• Ensure that customer satisfaction goals are met both with internal business partners and externally and with the customer
• Procure and coordinate any internal resources that may be needed to drive results
• Remotely diagnose customer concerns and facilitate incident management as applicable
• Travel in the US and Canada if onsite presence is required.

Technical Success Administrator – Emergency Call Management

• Select and manage a team of data modernization and informatics staff
• Lead the team’s strategic planning and implementation process
• Manage data infrastructure to improve data integration, enhance interoperability, assure effective data governance, and support the development of reporting and visualizations
• Ensure modernization efforts achieve improved timeliness and quality of data, better coordination of data activities and systems, reduction of data burden, and integration of emerging and open-source technologies where possible
• Coordinate with experts across the agency to assess the agency data environment and identify improvements required for the development of an effective data warehouse and data integration strategy.

Senior Application Administrator

• Overseeing administrative activities for client in SuccessFactors;
• Creating items, classes, alternate job classifications, curricula, making assignments, retiring items, processing item credit,
• Supporting client with questions about LMS, helping manage group inbox,
• Participating in process improvement initiatives, assisting with development and maintenance of departmental job aids,
• Attending and participating in team meetings, providing reporting and analysis on standard operating procedures and other training related efforts.

Training Administrator

• Support the daily operations of the practice by assisting with client communication, scheduling, referrals, and general administrative tasks
• Serve as a central point of coordination between clients, therapists, and administrative processes
• Maintain accurate logs and trackers (Call Log, Referral Tracker, etc.)
• Ensure administrative workflows are followed consistently and thoroughly
• Communicate payment-related information clearly and professionally when needed
• Assist with basic billing tasks including charging services and supporting client balances
• Support daily office operations and ensure a smooth and organized environment
• Assist with administrative tasks, documentation, and coordination as assigned
• Assist with social media coordination and content collaboration as directed

Office Administrator

• Consults, advises, leads and assists practice management in providing leadership and direction by performing financial and productivity reporting, clinical effort and compensation alignment, budget development and monitoring.
• Fulfills service level assistance to assigned MCVP clinical departments to facilitate health system wide alignment.
• Ensures compliance with VCU and VCUHS policies and procedures.
• Works closely and in collaboration with MCVP Clinical Departments, physicians, advanced practice providers, staff, and management to resolve issues.
• Maintains current knowledge of all state and federal laws and regulations and health system policies and procedures.

See all jobs on JobTailor

Technical Success Administrator – Emergency Call Management

Senior Application Administrator

Training Administrator

Office Administrator

Business Associate Administrator