Accounts Receivable

• Drives sales in assigned territory
• Engages with customers both face to face and virtually
• Develops and implements effective business and territory call plans; effectively identifies and implements live/virtual engagement strategies with customer to maximize overall effectiveness and impact
• Effectively builds rapport and relationships with customers in both live and virtual environments; uses judgment to maintain customer engagement by successfully utilizing existing and ever-changing digital tools effectively for successful customer engagement
• Understands and leverages internal reports and analytics to assist with identifying, developing, and implementing strategic business opportunities
• Compliantly leverages product and disease state knowledge to appropriately educate providers on unbranded and branded product value proposition for relevant patient populations and effectively and strategically utilizes approved clinically oriented disease state information and patient resources, as applicable
• Demonstrates strong teamwork capabilities to collaborate effectively and compliantly across the organization to address customer inquiries and advance Pfizer objectives.
• Completes all administrative expectations on time and compliantly.

Cardiovascular Specialist

• Manage an assigned portfolio of customer accounts, building relationships via phone and email.
• Resolve past-due balances by identifying root causes and partnering with customers on payment solutions.
• Maintain accurate account records, documenting collection activity and customer interactions.
• Collaborate with Cash Applications, Credit, Customer Service and Sales teams to reduce aging and minimize bad debt.

Accounts Receivable Associate – Part-Time

• Manage an assigned portfolio of customer accounts across our U.S. and Mexico locations, building relationships via phone and email.
• Resolve past-due balances by identifying root causes and partnering with customers on payment solutions.
• Maintain accurate account records, documenting collection activity and customer interactions.
• Collaborate with Cash Applications, Credit, Customer Service and Sales teams to reduce aging and minimize bad debt.
• Identify opportunities to improve processes and enhance the customer experience.

Accounts Receivable Specialist – Bilingual

Accounts Receivable Specialist, Bilingual

• Achieve 100% to goal for assigned products and tissue services for quarterly and annual revenue and unit goals.
• Differentiate Artivion products using clinical data, conducting in-services, and attending cases on a regular basis.
• Generate new customers by calling on Cardiac and Vascular surgeons.
• Provide regular in-services to OR personnel to communicate the safe & effective use and benefits of Artivion products.
• Actively engage target customers to attend Medical Education programs and Artivion sales & marketing programs.
• Report all product complaints to Artivion Complaint Reporting by Midnight on day of notification.
• Maintain and grow selling prices across all product lines with all customers in the assigned territory.
• Attend medical meetings and Artivion training meetings as requested by management.
• Communicate territory needs, trends, and problems to Region Manager.
• Comply with all corporate policies to include the Artivion standards of conduct policy.
• Maintain all administrative functions such as expense reports, lead follow-up, and open P.O.’s in accordance with corporate directives and in a timely manner.
• Cooperate and assist other Artivion sales team members in transferring product and key surgeon/account history knowledge.

• Researches and resolves billing errors, disputes, cash application, and other issues through regular customer account audits to provide customers and business partners with accurate billing information while maintaining a high level of customer satisfaction.
• Resolves account inquiries and escalates unsettled discrepancies to provide timely resolution.
• Assists in training associates on Accounts Receivable policies, procedures, and functionality available in company platforms.
• Identifies potential customer account issues through review of daily, weekly, and monthly generated reports and queries. Works to resolve issues timely.

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Cardiovascular Specialist

Accounts Receivable Associate – Part-Time

Accounts Receivable Specialist – Bilingual

Accounts Receivable Specialist, Bilingual

Cardiovascular Specialist

Accounts Receivable Specialist

Accounts Receivable Associate

Accounts Receivable Associate, Part-Time